Sales Quality Assurance & Communication Specialist
(Central Visayas – Mandaue City, Cebu, Philippines)

Responsibilities:

* Working together with Sales Department & Training Program managers & trainers, Sales Quality and Communications Specialist aims to achieve the following goals:

* Establish communication monitoring & quality assurance processes within the sales department.
* Define sales call & sales email anatomy.
* Standardize key stages of email, call flow & selling process.
* Standardize key items of sales close.
* 5. Standardize process of transferring sale to Finance Department (Payment Central).
* 6. Design and implement a QA assessment & grading scale for sales consultants.
* 7. Design, implement, & continuously improve on a QA process flow that will ensure compliance & improve quality of communication & correspondence.
* 8. Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics.
* 9. Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service.

Requirements:

* has working experience in quality assurance / communications coach for a contact center
* Excellent oral and written communication skills
* has a positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
* has strong leadership and mentoring skills

Xlibris Corporation
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.