WORKFORCE SCHEDULER (FINANCIAL Acct.) ~SAA
RESPONSIBILITIES:

* Excellent customer servicing skills, necessary for support assistance.
* Able to determine capacity per agent on a daily, weekly, and monthly basis.
* Acts as a point of contact for Workforce Management with Operations and all other pertinent departments regarding schedule-related concerns and similar issues
* Can prepare allocations for vacation leaves, overtime hours and compulsory time off
* Able to administer schedule adjustments, schedule exceptions, meeting amd training schedules
* Background in data entry, recording and maintenance an advantage
* Operations knowledge in CMS, E-Workforce and RTA tools, and any other WFM related tools used for monitoring and data capture.
* Able to represent Workforce Management in an WFM-related client conferences

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Mathematics, Human Resource Management, Humanities/Liberal Arts or equivalent.
* Required skill(s): cms, e workforce, rta tools, aspect, mis report generation, MS Excel.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Buendia,Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* Full-Time positions available.

Company Name :
Vision-X (Phils.), Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
16/F Tower 2 RCBC Plaza Building Ayala Ave. cor Gil Puyat Ave. Makati City 1200
WebSite :

http://www.vxiusa.com