Team Manager (Outbound)

RESPONSIBILITIES:

* Responsible for the campaign’s performance and overall profitability and their contribution to the company’s bottom line.
* Develops agents for them to deliver required results on both performance and quality as set by both the company and its clients.
* Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws.

* Maintains an active Production Floor which would foster an environment that is conducive for teamwork and results.
* Ensures completion of productivity reports, root cause analysis, hourly and daily stats, and audits.
* Proper and timely escalation of issues affecting not only his/her own campaign but as well as for the whole company through proper channels and chain of command within the organization.
* Make process recommendations, scripting changes and other management procedures to ensure campaign profitability.
* Ensures that proper processes and documentation are followed and accomplished within prescribed timeframe.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Ortigas Center,Pasig City.
* Full-Time positions available.
* Min of 2 Years Call Center experience in a supervisory / management role in Production / Operations (Outbound Program/Account) with strong Sales Background. Preferably with experience in handling Fundraising/Charity related accounts or programs but not required.
* Excellent command of the English language.
* Proven selling skills / customer service skills
* Above average computer skills particularly with MS Windows, Excel, Word, and PowerPoint.
* Able to work under pressure.
* Able to work with minimal supervision required.
* Able to effectively communicate with Team Managers / agents and set expectations.
* Able to deliver results and drive motivatio
* Above average coaching/mentoring skills
* Analytical and process oriented

Company Name :
TRG Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City 1605
WebSite :

http://www.trg.com.ph