OPERATIONS DIRECTOR (BACOLOD)
(Western Visayas – Bacolod City)

Responsibilities:
Assignment Summary:
The Operations Director is responsible for the general management of business units of the program.

Key Responsibilities:

* Overall operational responsibility for production capability including operations management
* Drive accountability to ensure that campaign specs and Transcom minimums are met/exceeded
* Drive consistency of policy and/or Operational execution of process and procedures
* Ensure coaching for continuous improvement. Coach, develop, and mentor Call Center Managers, for overall optimal performance
* Ensure communication of business direction, issues, and vision/mission that promote continuous improvement initiatives that impact our business model

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 4 year(s) of working experience in the related field is required for this position.
* Ability to run operations in excess of 500 FTEs
* 3 Full-Time positions available.

Transcom City, Araneta Highway, Tangub, Bacolod City
Email address: jobsbcd@transcom.com