ACCOUNT COORDINATOR (BACOLOD)
(National Capital Reg – Bacolod)
Responsibilities:

• Proactively review program results and provide creative suggestions to improve service to client accounts.

• Act as a day to day client contact for all clients assigned when Account Manager is not available or whenever called upon directly by the Client or the Executive team.
• Maintain and foster open communication channels with all departments and contacts, both internally and externally.
• Accept full accountability for assigned program’s success.
• Provide weekly status update summaries for all client programs.
• Complete daily quality reviews for assigned programs.
• Provide required support for assigned Account Managers.
• Active participation and attendance at Quarterly Business Reviews or in preparation for Quarterly Business Reviews as required by Account Manager or Executive.
• Provide Account Management and Client Contact with analytical findings identifying drivers for program performance.
• Ensure required visibility to program and agent performance.
• Provide proactive solutions to avoid program issues based on historical data, trending results, and experiences.
• Generate Daily/Weekly/Monthly reports, as requested, using formats provided by the Account Manager.
• Prepare all assigned client invoices as required and outlined in executed agreements.
• Submit all client launch NuStars and required modifications.
• Submit and manage all required Non Conformance Reports (monthly and adhoc), as outlined in COM.
• Submit and follow up on Account Manager requested tandims.

• Proactively review campaign results (Quality Scores, CSAT Scores, Specification Results versus Campaign Requirements, etc.) and identify required improvement areas.
• Establish regularly scheduled Quality Calibration sessions, either internally, externally, or both, with Quality Auditors to review the Quality of all programs.
• Provide direction to Online Content Department with respect to Trouble Shooting Guides to ensure they are accurate and effective.
• Proactively work with Operations and other Support departments to identify and solve issues.
• Monitor and submit client complaints, managing the process from initiation through to fruition.
• Maintenance and management of active and inactive telecom and network infrastructure resources.
• TSR Tandim maintenance.
• Attend work as scheduled and on time.
• Demonstrate a willingness to learn and/or an ability to use the Microsoft Office software suite of tools.
• Attend all meetings as requested by Account Manager or Executive Team.
• Ensure all timelines/deadlines of assigned tasks are met or communicated effectively.
• Ensure all spec tracking and spec changes meets ISO documented procedures.
• Adhere to Transcom Processes as defined in COM.
• Exude a willingness to learn and advance.
• Submit one CAR per month.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Bacolod.
* Preferably 1-4 Yrs Experienced Employees.
* 4 Full-Time positions available.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447