STA. ROSA – Team Leader (URGENT HIRING)
RESPONSIBILITIES:

* Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
* Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
* Develop all frontline personnel and be a positive role model for them and lead by example.
* Providing timely identification and response to CSR performance needs / issues.
* Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

* College Graduate Degree Qualified
* Minimum 2 years leadership experience within a service driven or high tech corporation
* Minimum 1 year experience in call centre customer service role
* Minimum 1 year experience in call centre management role
* Call centre management certification
* TCS rostering and staffing experience
* Shift management capabilities and ability to manage varying skills of employees
* Analytical ability to decipher statistical performance reports
* Superior customer service skills
* Strong multi-tasking and delegation skills
* Strong communication skills, both written and oral
* High level interpersonal skills
* Interview skills (professional training preferable)
* High level of organizational skills
* Ability to deal with conflict in a positive fashion
* Computer literate with experience using Microsoft Office products
* Must be willing to work in Sta. Rosa and can start ASAP.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com