PAMPANGA- Quality Assurance Manager
RESPONSIBILITIES:

* The Quality Manager is responsible for managing, supporting, and developing the quality assurance department to ensure the overall success of each project and its performance within their respective center.

REQUIREMENTS:

* Must have at least 2 years experience in an equivalent role, preferably within a customer service or BPO (Call Center) company
* Experience managing a large team of professionals
* Training design and development experience
* Understanding of call centre operations, telephone systems, and ISO 90002
* Proven experience with call recording solutions/applications such as NICE or WITNESS
* Understanding of quality methodologies: Six Sigma, TQM
* Must be willing to work in Pampanga

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com