MAKATI – Director, Human Capital (Australian Portfolio)
(National Capital Reg – Makati City)
Responsibilities:
Human Capital Directors support assigned business units and leaders to strategically address all of their Human Capital needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensible member of the operational leadership team.

Requirements:

* At least 5 years human resource management experience
* Strong knowledge in multiple HR disciplines (compensation and benefits, recruiting, employee relationship, legal, etc.)
* Proven ability to build relationships of trust with Vice President and Director level leaders
* Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
* Ability to influence leaders and team members of differing viewpoints to create positive outcomes
* Strong verbal and written skills
* Ability to manage multiple, complex, on-going projects
* Knowledge of business technologies and metrics
* Knowledge of call center business
* Behavioral Interviewing Certification
* Process improvement certification (white belt or above)

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company