MAKATI – Technology Team Lead
RESPONSIBILITIES:

* This position is the primary point of contact, applications and limited network/server support in addition to strong leadership skills to manage multiple tasks concurrently. This position provides advanced technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally. A highly technical position, the person will be required to demonstrate expert knowledge of technologies as well as have excellent good judgment for managing and prioritizing work.

REQUIREMENTS:

* Two years technology experience in a call center or technology environment.
* Appropriate experience in a networked client server environment.
* Demonstrated expertise in Windows operating systems and troubleshooting networking support.
* Multiple certifiable technical skills.
* Acceptable call center related technical certifications include but are not limited to: Associate or Bachelor Degree in Computer Science, or Microsoft Certified Systems Engineer (MCSE).
* Provide professional technical and quality customer service to our internal and external customers.
* Quality is defined in terms of customer satisfaction.
* Excellent time management and organizational skills.
* Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.
* Must be willing to work in Makati
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Processing applicants at Netopia Internet Café, Greenbelt 1 Mall, Legaspi St., Makati City

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com