MAKATI – Senior Operations Manager
RESPONSIBILITIES:

* Daily management of multiple high-end customer care projects.
* Performance management of reporting Managers and Supervisors.
* Creation of action plans to correct deficiencies.
* Analyzes monthly P&L and takes appropriate action.
* Manages staffing ratios and seat utilization/optimization to goal.
* Controls absenteeism and attrition through effective communication, creativity, and performance management.
* Builds working relationships with Directors, Managers, Client Services, and all other internal and client business reviews.

REQUIREMENTS:

* Bachelor’s degree from four-year College and 5-7 years of related experience
* Role model professionalism and demeanor
* Up to date management skills and understanding of employee motivation
* World-class customer handling skills and the ability to drive team performance
* Outstanding communication and presentation skills, both written and verbal.
* Superb time management skills
* Excellent fit with an empowered, accountable, and successful management team
* Daily management of multiple high-end customer care projects.
* Performance management of reporting Managers and Supervisors.
* Creation of action plans to correct deficiencies.
* Analyzes monthly P&L and takes appropriate action.
* Manages staffing ratios and seat utilization/optimization to goal.
* Controls absenteeism and attrition through effective communication, creativity, and performance management.
* Builds working relationships with Directors, Managers, Client Services, and all other internal and client business reviews.
* Must be willing to work in Makati
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Processing applicants at Netopia Internet Café, Greenbelt 1 Mall, Legaspi St., Makati City

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com