LUZON – Learning Performance Manager
RESPONSIBILITIES:

* The Learning Performance manager is responsible for ensuring client satisfaction through the management of the Learning Performance and Language Readiness function of the business.

* The manager is responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. The Learning and Performance Manager is expected to maintaining a high standard of training effectiveness in line with clients’ goals and objectives.

REQUIREMENTS:

* 1-3 years Call Center Management experience
* 3-5 years Training experience
* Comprehensive knowledge of soft skills, language and product training processes
* Financial background preferred
* BA/BS Required, MBA Preferred
* Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
* Some travel may be required.
* Able to work in a 24×7 call center environment
* Applicants must be willing to work in Sta. Rosa
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com