Iloilo – Team Leader
RESPONSIBILITIES:

* Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
* Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
* Develop all frontline personnel and be a positive role model for them and leading by example.
* Providing timely identification and response to CSR performance needs / issues.
* Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have at least 1 year experience in call centre as Team Leader or equivalent role.
* Shift management capabilities and ability to manage varying skills of employees.
* Analytical ability to decipher statistical performance reports.
* Superior customer service, delegation and multi-tasking skills.
* Strong communication skills, both written and oral.
* High level interpersonal and organizational skills.
* Must be willing to work in Bacolod
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com