MAKATI – Inbound service to Sales
(National Capital Reg – Makati City)
Responsibilities:

* To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Requirements:

* Should have finished at least 2 years of college education
* Some Customer Service to Sales Call Center experience preferred
* Strong verbal and written English skills
* Computer literate with experience using Microsoft Office products
* Strong comprehension ability
* Experience handling difficult people over the phone or face-to-face
* Problem-solving and multi-tasking
* Ability to work a flexible roster
* Outstanding telephone techniques and customer service skills
* Willing to work on a shifting schedules

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company