Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Requirements:

Completion of at least two (2) years of college education (without back subjects)
1 year customer service experience
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Telephone courtesy skills
Computer knowledge
Data entry ability
Willing to start immediately.