Job Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Job Requirements:
Bachelors Degree or at least 2 years in college
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
Work in an office environment
Varied shifts; weekend and holiday work schedules
Manual dexterity and motor coordination ability
Eye coordination ability
Must be able to interact effectively with all employees
Must be able to represent TeleTech professionally with all customers