Looking for a Call Center job in the Philippines?
Responsibilities:
Requirements:
Technical Support Representative (Call Center Agent – Telecommunications)
(National Capital Reg – Makati)
RESPONSIBILITIES:
* Provide excellent technical support service for one of the world’s leading Smart Phone products
* Provide customer support and technical issue resolution via E-Mail, phone and chat
* Provide information on products and services.
* Provide solutions for technical and service issues.
* Handling customer inquiries and complaints.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Excellent understanding of the English language (oral and written)
* At least 2 years of working experience in offshoring call center field is required for this position.
* Familiar with PC and digital consumer electronic products.
* Strong knowledge with mobile phone operating system (Android and Windows Mobile)
* Experience with GSM, CDMA or GPRS products is preferred.
* Good interpersonal, communication and presentation skills
* Be able to maintain pleasant communication with good customer service sense and self-control.
* Experience as technical support in a call center environment, particularly in troubleshooting is an advantage
* With customer service experience in US or ANZ is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Applicants should be Filipino citizens or hold relevant residence status.
Company Name :
Orion Network Executive Source
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 105 Columbia Towers, Ortigas Ave., Wack Wack Mandaluyong City
Technical Support Representatives
(National Capital Reg – Makati City, Muntinlupa City, Mandaluyong City, Quezon City)
Responsibilities:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Requirements:
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:
o Fill up an ARP Form in the site where you will apply.
o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530
eTelecare Global Solutions
MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map
ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map
SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map
QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map
Recruiting Hotline: (02) 580.6530
For more information, visit our career website:
www.etelecarecareers.com
Technical Support Representatives – Cebu City
(Central Visayas – Cebu City)
Responsibilities:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Requirements:
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
eTelecare Global Solutions Inc.
CEBU
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030
click here to view CEBU site Map
For more information, visit our career website:
www.etelecarecareers.com
Technical Support Representatives. Fresh graduates are welcome! ***Start work SOON.*** (M1RTN330)
(National Capital Reg)
RESPONSIBILITIES:
* TSRs
* Assist customers of a computer company re: issues and concerns and inquiries about the product and peripherals
* Process sales requests of customers
* Provide clients’ accurate information regarding the products/items
* Look for RACHEL.- 09178685408
* This account offers a signing BONUs of 10K to all qualified applicants.
* Work/call center experience is not required.
* Send in your resumes to: rnocum@excelasiaservices.com
REQUIREMENTS:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology, Education/Teaching/Training, Others or equivalent.
* Required skill(s): Above-average English, Basic troubleshooting, Customer service.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 57 Full-Time positions available.
ExcelAsia Training and Development Inc.
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City -.
Fujitsu Philippines Inc.
For Immediate Hiring: Jr Technical Support Representatives
(National Capital Reg – Bonifacio Global City, Taguig)
Responsibilities:
Successful candidates will be:
- providing technical support / problem resolution thru phone / email / chat
- building relationships quickly with customers and understand the dynamics of a global business environment
Requirements:
- Candidates should have 6 months to 1.5 years Call Center experience
- Preferably handling a Technical Support account with background in IT Products (specifically Hardware). Preferred but not required
- Must be technically competent (knowledge in basic troubleshooting & hardware computer parts is okay)
- Completed at least 3 years of College education
- Willing to work at night or on graveyard shift and shifting schedules
- With Good English communication and comprehension skills
- Willing to be trained and to start by November 16, 2009
- Willing to work in Bonifacio Global City, Taguig
- Applicants should be Filipino citizens or hold relevant residence status
- 10 Full-Time positions available
Note: Please take time to read the qualifications and requirements for this position. Only qualified candidates will be called and invited for an interview.
For faster processing to those who are interested, just for this position, you are welcome to apply as a Walk-in applicant from Mondays – Fridays, 9 am to 3 pm. Our office is located at the 11th floor Net Square Building 3rd Avenue corner 28th Street Crescent Park West, Bonifacio Global City, Taguig. Please don’t forget to bring an udpated copy of your resume with detailed work description / responsibilities from current / previous call center work and if possible, account/s handled, plus a photocopy of 1 month pay slip.
Technical Service Representatives (Australian Account)
(National Capital Reg – Makati)
Requirements:
* Bachelor’s Degree in a related field from a four year college or university
* At least 3 months experience in the call center industry from a technical account
* For undergraduates, completed at least 2 years of college with at least 3 months recent experience in an international call center from a technical account
* Strong customer service orientation
* Strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems
* Has an understanding / navigational skills of the Internet functionalities and terminologies such as browsers, email, chat, forum, message board, domain, web page, internet service providers, online service providers, etc.
Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.
Contact us at 79-247-77 or 0915-721-5977.
24/7 Customer Philippines Inc.
MJ Plaza 106 Valero St. Salcedo Village Makati 1200.
Tel: 02-79-247-77
Website: http://www.247customer.com
Position: Technical Support Representatives for Postage Meters
Company Name : Sykes Asia, Inc.
Industry : Call Center / IT-Enabled Services / BPO
Location : 19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel : 636-8555
Company Fax : 849-9019
Company Name: IP Contact Center Outsourcing Inc. (IP CCO)
Position: Technical Support Representative
Responsibilities:
1. Make certain that all customer issues assigned to them are properly administered.
2. Be able to work independently and within a team environment.
3. Ability to exercise independent thought troubleshooting customer’s device and network deployments
4. Review and assess situations that may be varying between very simple to extremely complex network configurations without guidance.
5. Understanding of basic TCP/IP networking, XP, Win2000, NT, Win9x setup and administration, PC hardware architecture, and setup and configuration of current products
6. Working understanding of WAN protocols such as PPP (including PPPoE), DHCP, Frame Relay, etc
7. Knowing and assisting customers with issues regarding products: setup and configuration, maintenance, and integration with common third party products
Requirements:
1. One year technical support/customer services experience is a plus
2. Excellent communication skills both written and verbal as well as excellent organizational skills
3. Associate Degree preferred and/or equivalent professional training certifications
4. Base certifications (MCP, A+, CCNA) or equivalent of 1-2 years of real life network and PC experience.
• Additional experience in Workforce Management and MIS background will be a plus
• Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Required skill(s): Win95/98/NT, Linux, Internet Applications.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Estwood, Libis.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
• Full-Time positions available.