Technical Support Representative
(National Capital Reg – Makati City)

Responsibilities:

*Receives incidents via telephone or web submits
*Answers inbound inquiries and reported incidents about computer issues
*Documents incidents/concerns reported by customer using client-specific system
*Ensures that information and template logged in the ticket is accurate and complete
*Resolves incidents/concerns if within scope of function to ensure performance of first contact closure
*Prioritizes tickets as Urgent, High, or Standard level incidents depending on it’s impact and urgency
*Escalates unresolved incidents/tickets to concerned department for resolution using the appropriate and/or client-specific system
*Responds to customer’s requests for information regarding the status of reported incidents/tickets.
*Sends email to customers (e.g.; links, troubleshooting steps and instructions.) in relation to his/her incident/issue. Provides information to customer via acceptable channel of communication
*Monitors the incident/ticket until it is resolved if deem necessary

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Applicants must be willing to work in Makati City.
* At least 6 months experience as Technical Support Representative in a contact center

Rainmaker Asia Inc.
3/F Alphaland Southgate Mall, EDSA Pasong Tamo, Makati City.
Tel: 8781542
Website: http://www.rmkr.com

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

We offer a premium for previous contact center experience. Walk-in RIGHT AWAY and get a job IMMEDIATELY! MANDALUYONG CITY – IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion EDSA corner Shaw Boulevard Mandaluyong City Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY – IBM Daksh Recruitment Center IBM Building E, 2nd Floor UP-Ayala Techno Hub, Commonwealth Avenue Diliman, Quezon City Monday to Friday, 9am to 6pm Landmarks: – University of the Philippines Campus Applicants with complete Type A requirements are prioritized. 1. NBI Clearance 2. Social Security Number 3. Tax Identification Number 4. Certificate of Employment 5. Transcript of Records or Diploma

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Business Process Services Philippines Inc.
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552.

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Monday to Friday, 9am to 6pm

Landmarks:
- University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Monday to Friday, 9am to 6pm

Landmarks:
- University of the Philippines Campus

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

Technical Support Representative – SPEED HIRING on Jan 2010

Responsibilities:
- Provide resolution to basic technical problems.

Requirement:
• Preferably graduates of any 4 year course or completed at least 2 years in college.
• With at least 1 year call center experience.
• With excellent communication skills in English.
• Preferably with Technical Background.
• Must have strong comprehension and listening skills.
• With basic computer trouble shooting skills.
• Amenable to work on graveyard shifts and shifting schedule.
• Full-Time position available.

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :

http://ph.jobstreet.com