IT CALL RECORDING SPECIALIST (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:
The Call Recording Specialist provides application support to Transcom Worldwide call centre operations wherein activities are carried out remotely from the Service support centers. The CRS gives company wide recording application support services for standard TWW application, eTalk/Qfiniti.

Job Responsibilities:

• Collaborate with Telephony and Infrastructure teams in performing 2nd line support
• Develop basic technical knowledge of each system within company portfolio
• Develop sound understanding of operation of each system within the company global portfolio
• Develop specialised technical knowledge of nominated area and underlining technologies
• Perform service desk and 1st level application support activities, in case of fail over situation between Service Support Centers
• Track, follow-up escalation, and report timely resolution of user incidents, problems and change requests according to the internal service delivery and support policies & procedures and agreed service levels,
• Support activities of global or regional projects for implementing new recording applications or new releases of existing ones
• Keep updated  internal knowledge base and prepare required documentation, procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units
• Contribute in development of team mates to ensure customer service targets and levels regarding application support are met

Requirements:

IT knowledge:
• Applications Management Experience to maintain, manage and enhance mission critical and support applications on NT/W2000 environments
• AVAYA PBX, Definity, Media Server, Media Gateway, ACD, IVR, Telephony, IP Telephony technical knowledge and related experience
• Advanced Avaya and AES knowledge (System structure, core routing solutions, Agent control, administration, CTI concept )

Others:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447

REGIONAL WORKFORCE MANAGER (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:

Assignment Summary:

The Regional Workforce Manager (formal title: Regional Business Support Manager) has a structural report to the Regional Support Director.  The Regional Business Support Manager coordinates the various support needs of the country/region (Asia) support team organisations by:

* Providing service leadership on the identified Regional Business Support (RBST) service areas
* Acting as regional RBST escalation & engagement contact
* Ensuring RBST involvement and resource availability in regional projects and expansions
* Continuously reviewing and improving the RBST service coverage and quality

*Key Responsibilities:
*Team Management
*Recruitment of the Regional RBST Members (composed of Schedulers, Planners)/Team Leaders
*Train or coordinate training of Regional ST members where required
*Set priorities for the Regional BST
*Promote synergistic teamwork within the Regional Business Support Team ensuring that all data is accurate and completed on time.
*Lead by example.

*  Analysis
*Ensure that threshold areas, service levels and variance agreements are observed and correctly programmed and reported.
*Provide initial analysis on above criteria.
*Process and Integrity
*Continuously review procedures and implement improvements.
*Implement Transcom WorldWide standard practices.
*Ensure that demand forecasting is as accurate as possible and that resources deployed match demand effectively.

* Culture
*Proactively promote the TransVision objectives.
*Ensure that TWW standard procedures are implemented and complied with at all times within his/her business area.
*Create an open and energetic culture within his/her business unit.
*Ensure that objectives are set for every member of his/her business area and production unit in line with TransVision and business objectives.
*Ensure a high level of morale and a sense of loyalty to TWW in each individual.
*Provide feedback to Corporate Governance on ideas for improving standards and processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Knowledge in eWFM, preferred.
* Applicants must be willing to work in Pasig City.
* Preferably Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time position available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email: work@transcom.com

SENIOR DATABASE ADMINISTRATOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:

The Database Administrator’s role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

Key Responsibilities:

* Assess and develop long-term strategic goals for production databases in conjunction with data owners and department managers.
* Work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures.
* Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets
* Conduct research and make recommendations on database products, services, protocols, and standards in support of procurement and development efforts
* Create models for new database development and/or changes to existing ones
* Install and configure relevant network components to ensure database access as well as database consistency and integrity
* Respond to and resolve database access and performance issues
* Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements
* Monitor, optimize and allocate physical data storage for database systems
* Plan and coordinate data migrations between systems
* Review and deploy changes and releases to production database which includes stored procedures, views, and database definition changes
* Develop, implement, and maintain change control and testing processes for modifications to databases
*Create, or support creation of, required reports in response to business user needs
*Perform database transaction and security audits
*Establish appropriate end-user database access control levels
*Develop routines for end users to facilitate best practices database use
*Manage and/or provide guidance to junior members of the team

Requirements:

* College diploma or university degree in the field of computer science and/or 4 years equivalent work experience.
* Strong understanding of database structures, theories, principles, and practices.
* Working technical experience with designing, building, installing, configuring and supporting database servers, including MS SQL Server 2000, MS SQL Server 2005 and Oracle.
* Experience with data processing flowcharting techniques.
* Project management experience.
* Good understanding of the organizations goals and objectives.
* Excellent written and oral communication skills.
* Good interpersonal skills.
* Ability to present ideas in user-friendly language.
* Keen attention to detail.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Strong customer service orientation.

Please add the job title DATABASE ADMINISTRATOR TWW in your application.

APPLY  NOW!
Please add the job title SR. DATABASE ADMINISTRATOR in your application.
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Email: bryan.ang@nucomm.net

SENIOR REPORTING DEVELOPER (PASIG SITE)
(National Capital Reg – PASIG)

Responsibilities:
Join our Solutions Delivery Team in Manila to participate in the development of new systems and applications for several of our sites.

THE ROLE

* Operational support and maintenance for the ETL processes that feed Transcom’s Data Warehouse. These processes typically run from 4AM to 9AM Central European Time, or 10AM to 3PM local Manila time.
* Development of ETL jobs with Business Objects Data Integrator tool based on Technical design provided by ETL Expert
* Development of Business Objects Universes according to functional designs provided by Reporting analyst
* Software development of custom interfaces between source systems in the production environment to reporting database repositories.
* Development of custom web applications to provide reports and KPIs to management about company performance.
* Prepare technical and handover documentation.
* Investigate and correct production issues encountered during and after implementation.
* Perform impact analysis for sub-systems and databases that directly or indirectly interact with changes that are implemented.
* Work with the relevant project manager to provide information relating to estimates, tasks and task dependencies.

Requirements:

* Minimum 5 year experience in software and business application development
* Highly experienced in using Reporting tools such as Crystal Reports, Business Objects or MS Reporting Services, or others.
* Broad Experience in designing and writing ETL (Export, Transform, Load) jobs for data transfer between systems and / or Data Warehouse systems, preferably with tools like Informatica Powercenter, MS SQLServer Integration Services or Business Objects Data Integrator.
* Database development experience on any database engine such as MS SQL Server, Oracle, MySQL, etc. Oracle PL/SQL knowledge will be a plus.
* Web Application Development experience with ASP, .NET framework and/or J2EE
*  Experience in CRM and/or Reporting development will be highly valued
* Graduate in Computing, Software Engineering or similar
* Non-technical requirements:
* Eager to learn how a CRM outsourcing company works and how performance is measured.
* Fluent in English.
* Interested in working in an international environment for a major CRM and Credit Management Services company.
* Availability to travel occasionally.
* Candidate must possess at least a Bachelor’s/College Degree , Others or equivalent.
* Required skill(s): ASP.NET, Oracle, MS Access, PL/SQL, Visual Basic, MS SQL Server.
* Applicants must be willing to work in PASIG.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Software or equivalent.

Please add the job title SENIOR REPORTING DEVELOPER in your application.

We will respond to qualified candidates.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Or email your CV to:  Jorge.Alamanac@transcom.com or bryan.ang@transcom.com

JUNIOR DATABASE ADMINISTRATOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
The Database Administrator’s role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

STRATEGY & PLANNING
• Assess and develop long-term strategic goals for production databases in conjunction with data owners and department managers.
• Work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures.
• Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.

ACQUISITION & DEPLOYMENT
• Conduct research and make recommendations on database products, services, protocols, and standarrds in support of procurement and development efforts.

OPERATIONAL MANAGMENT
• Create models for new database development and/or changes to existing ones.
• Install and configure relevant network components to ensure database access as well as database consistency and integrity.
• Respond to and resolve database access and performance issues.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Monitor, optimize and allocate physical data storage for database systems.
• Plan and coordinate data migrations between systems.
• Review and deploy changes and releases to production database which includes stored procedures, views, and database definition changes.
• Develop, implement, and maintain change control and testing processes for modifications to databases.
• Create, or support creation of, required reports in response to business user needs.
• Perform database transaction and security audits.
• Establish appropriate end-user database access control levels.
• Develop routines for end users to facilitate best practices database use.
• Manage and/or provide guidance to junior members of the team.

Requirements:
• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong understanding of database structures, theories, principles, and practices.
• Working technical experience with designing, building, installing, configuring and supporting database servers, including MS SQL Server 2000 and MS SQL Server 2005.
• Experience with data processing flowcharting techniques.
• Project management experience.
• Good understanding of the organization’s goals and objectives.
• Excellent written and oral communication skills.
• Good interpersonal skills.
• Ability to present ideas in user-friendly language.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.

Please add the job title DATABASE ADMINISTRATOR TWW in your application.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Email: bryan.ang@nucomm.net

Citrix and Systems Administrator
(National Capital Reg – Pasig City)

Responsibilities:
The Citrix Administrator’s role is to manage and performance-tune Citrix systems, networks, and applications to ensure high levels of availability and security for the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure Citrix system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Strategy & Planning

• Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.

Acquisition & Deployment
• Coordinate with network engineering, business application, and database administration functions to implement Citrix systems that utilize industry best practices to meet corporate objectives.
• Install and configure Citrix servers and applications.

Operational Management

* Implement policies, procedures, and technologies to ensure Citrix system security through secure system access, monitoring, control, and routine security evaluations.
* Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability and security including file system and database configuration and management.
* Perform and test system configuration backups and restores to ensure system recovery from outages or errors.
* Review and deploy new Citrix patches and software updates according to best practices.
* Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Citrix servers and client access software.
* Analyze Citrix application usage to support long-term strategy and network capacity and/or licensing.
* Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
* Develop, document, and maintain policies, procedures, and associated training plans for both Citrix system administration and end-user access.
* Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
* Support feasibility studies for Citrix products under consideration for purchase.

Requirements:
Education:

* College diploma or university degree in the field of computer science and/or 3-5 years equivalent work experience.
* Certifications in Citrix is required (CCA, CCAA, CCEE)
* Microsoft Certification is preferred

IT Knowledge & Experience:

* 3 years direct experience in administration, development, and implementation of Citrix applications including [Presentation Server (MetaFrame), Password Manager, Secure Access Manager and Microsoft Terminal Services
* Hands-on knowledge in Citrix administration tools and resources.
* • Technically fluent in server and OS administration, including [Windows Server 2003].
* Direct knowledge of directory services, including Active Directory
* Direct knowledge of Server Virtualization, including VMware
* Knowledge of networking infrastructures, including LAN, WAN, VPN, etc.
* Strong knowledge of software quality assurance best practices.
* Knowledge of applicable data privacy practices and laws.
* Excellent understanding of the organization’s goals and objectives.

Personal Characteristics

* Strong customer service orientation.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Strong interpersonal and oral communication skills.
* Skilled at working within a team-oriented, collaborative environment.
* Ability to present ideas and solutions in business-friendly and user-friendly language.
* Ability to conduct research into e-mail software issues and products as required.
* Highly self motivated and directed.
* Keen attention to detail.

Physical Demands

* Rotating shifts, off hours availability.
* 40-hour on-site work week with on-call availability.
* Sitting for extended periods of time.
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
* Occasional lifting and transporting of moderately heavy objects such as servers and documentation binders.

Transcom Asia 4th Flr.
Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Fontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: dindo.estrella@nucomm.net

SERVICE DELIVERY SENIOR ANALYST (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
The Role

The Service Desk Senior Analyst’s role is to act as a Subject Matter Expert for First Line of Support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Senior Analyst will also contribute to incident and problem resolution by giving in-person, hands-on support to end users at the desktop level.

Operational Management

* Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
* Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.
* Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.
* Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

Specific Roles

* Act as a knowledge/subject expert for specific areas of IT
* Manage Service Support Transition from IT Project or Service Owners to IT Service Desk Team
* Mentor Junior Service Delivery Analysts on the assigned specific areas of IT
* Prepare documentation and training materials for IT Service Delivery Team
* Determine & recommend individual Service desk Analyst Areas of Improvement. Recommend training or coaching requirement
* Generate reports in aid to review trends and pattern of volume of tickets calls, emails and tickets/request

As a Major Incident Coordinator:

* Assist or take over investigation and resolution of Major Incidents from Junior Service Desk Analysts
* Manage and participate in Major Incident Conference Bridges or Tech Bridges
* Prepare Incident Report for Major Incidents
* As a Problem Coordinator:
* Review Trends, patterns and history of tickets. Recommend Tickets which requires creation of proactive problem tickets
* Coordinate with Tier 2 Techs, 3rd Party Support, about gathering of info and searching for Root Cause for a problem
* Prepare and Update Known Error Database & Troubleshooting Guides once a Problem has been resolved
* As an IT QA Analyst:
* Assist in setting Targets and KPI for Junior Service Desk Analysts
* Review Ticket History, determine areas of improvement, acknowledge positive actions done
* Research and recommend industry standard practices to meet a world class service.
* As IT Business Engagement Coordinator & Relationship Coordinator:
* Coordinate Configuration Change Schedules
* Attend to or manage Operations periodic touch point meeting, to make sure Service Desk is still meeting the SLAs and review areas of improvement
* Review Survey Feedback, conduct investigation and coaching for any negative feedback, and recognize for those given by a positive feedback.

Requirements:

* College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
* Certifications in ITIL, COBIT or HDI
* Experience with desktop and server operating systems, including MS Windows 2003, XP, MS Terminal Services
* Extensive application support experience with Citrix Metaframe Servers, Avaya Telephony System and knowledge of programming languages, including ADSI Scripting, SQL.
* Working knowledge of a range of diagnostic utilities, including Network Monitoring Systems, Active Directory Tools, etc
* Demonstrated progressive / 3 years experience in the management of a technical support team.
* Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.
* 3 years previous experience in customer service and service desk management
* 3 years previous experience in managing a client service oriented team

Please add the job title SERVICE DELIVERY SENIOR ANALYST in your application.

Transcom Center Bldg.
Transcom Asia 4th Flr.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
email address: dindo.estrella@nucomm.net

WORKFORCE SUPERVISOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:
The Workforce Supervisor has full accountability for a team of 20 Workforce team members, as well as the day-to-day operations of the department. The Workforce team supports our 14 contact centers in Canada, the United States and Manila.

Key Responsibilities:

* Coach members of the Workforce Department, as well as provide feedback on their job performance.
* Ensure that Workforce has a correct task list to open and close campaigns as needed.
* Provide focus and direction to the Workforce Team to ensure campaign objectives are met.
* Create & maintain schedules for the Workforce Department.
* Maintain and update the Escalation Procedure.
* Ensure that Workforce has the tools and support to be successful.
* Understand campaign objectives and be able to communicate these objectives to all individuals in Workforce.
* Review reports on a daily basis to make sure that Workforce is managing towards client objectives.
* Direct the Workforce Coordinators in regards to campaign staffing strategies in order to maximize our performance against specs.
* Monitor and track the daily attendance of the Real Time Resource Team.
* Monitor and track the daily schedule compliance of the Real Time Resource Team.
* Other tasks may be required.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree.
* A minimum of 3 years experience working in a Workforce, scheduling or resource position in a contact centre environment .
* Applicants must be willing to work in Pasig City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees
* Full-Time positions available.

APPLY NOW!
Transcom Asia
4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email address: mark.dionson@nucomm.net

IT ADMINISTATOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:

The IT Administrator has a multifunctional role acting as a workstation administrator, local infrastructure administrator, and primary IT contact for a specific site. He will be in charge of physical support and maintenance of any IT equipment of a specific site he is assigned to.  The IT Administrator shall provide first or second-tier user local support and serve as a primary contact for Service Desk personnel to rely on to resolve service interruptions or assist end users who seek advice on information technology issues, products, and services. The position of the IT Administrator will be expected to resolve most information technology related end user workstation issues as well as assist in the deployment of new systems and processes.

Key Responsibilities:

o Write technical specifications for purchase of PCs, desktop hardware and related products

o Assists in planning computer deployment for new areas

o Responsible for the creation of a standard PC/Thin Client image for all existing and incoming hardware

o Responsible for creation of documentation on the creation of the standard image for future state as well as knowledge transfer and disaster recovery

o Creation of software packages for new systems, software upgrades, patches or as needed.

o Responsible for testing all packages for impact of deployment and resolve potential issues

o Identify areas of improvement and create action plan and implement solutions with the assistance of the team

o Mentors and instructs junior members of the team for technical development

o Completes change control forms/plans for deployment projects/updates

o Completes QA test plans/UAT for new deployments and software packages and coordinates and/or assists in the completion of testing

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.

* At least 3 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Pasig City.

* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Hardware or equivalent.

* Full-Time positions available.

APPLY NOW!

Transcom Asia 4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email address: jobs@transcom.com

Director Of Human Resource
(National Capital Reg)

Responsibilities:
Position Summary

Due to our continuing growth in the Philippines Transcom is looking for a Director of Human Resources. This is an exciting opportunity for an experienced director at our main office in Manila.

Reporting directly to the Vice President of Human Resources, the HR Director has overall responsibility for all HR functions for our 3 sites in the Philippines which currently consist of approximately 5000 employees. Your duties include employee relations, recruiting, sourcing, benefits and compensation, policy development and implementation, etc. Your primary function is to meet Transcom’s goal of being #1 in Employee Satisfaction.

Responsibilities

• Work with your team of 12 managers to oversee all aspects of Human Resources for our 3 sites in the Philippines; Manila, Bacolod and IloIlo.
• Work with other stakeholders to ensure the HR team is meeting the needs of the company.
• Create strategies and plans to reduce attrition, increase employee satisfaction through compensation and benefits, career pathing, etc. which guarantees that Transcom is always well positioned to attract and retain top talent. Your primary goal is to ensure that Transcom is #1 in Employee Satisfaction!
• Promote and manage local implementation of corporate recruiting and HR initiatives
• Ensure compliance with the regulations set out under Transcom policies and laws of the Philippines

Requirements:

Qualifications and Experience

* College / University graduate with related degree (or related experience)
* Minimum 5 years of relevant Human Resources experience in a fast paced environment
* Solid understanding of best in class HR and recruiting strategies
* Experience working on both small and large projects in a team environment
* Creative and innovative; you will take the initiative to solve problems and recommend improvements
* Friendly, professional and outgoing to promote positive working relationships
* Proficiency in MS Office Applications (Word, Excel, Powerpoint)

Interested applicants should forward their resume with the position “DIRHRQ110” in the subject line to: work@transcom.com

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address: work@transcom.com

APPLICATION DEVELOPER – PHP (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:
The Application Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management all tools needed to manage business. Therefore, this position will allow you to understand how a CRM and Credit Management company works, allowing to progress in a more system analyst role. Team members will receive internal and external training on tools used to build applications.

Key Responsibilities:
• Prepare technical and handover documentation.

• Investigate and correct production issues encountered during and after implementation.
• Perform impact analysis for sub-systems and databases that directly or indirectly interact with changes that are implemented.
• Work with the relevant project manager to provide information relating to estimates, tasks and task dependencies.
• Work remotely with the Barcelona Development Team.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* Required skill(s): PL/SQL.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email: andras.bacsa@transcom.com

DIALER ADMINISTRATOR
(National Capital Reg – Pasig City)

Responsibilities:

* Perform maintenance routines including scheduled backup
* To satisfy Client requirements and mandates for outbound campaigns as outlined by individual Client needs and expectations.
* Adhere to the request and quality assurance process by testing as defined before releasing
* Ensure that data is 100% accurate
* To ensure accuracy and profitability.
* To use required tools for efficiency in performance
* To ensure accurate data and consistent procedure to meet client needs and expectations.
* Ensure most effective tools are being used and provide recommendations for improvements
* To manage external outsourcers to ensure accuracy and client satisfaction.
* Manage data to and from dialers
* Build campaigns including screen pops, CIM, and reporting feeds.
* Manage data to and from clients
* Mine databases to supplement lists provided by the client.
* Use of Access and Excel and Database Structure
* Organize and Document information, process, and procedure.
* Catalogue and archive data for historical reference.
* Co-ordinate campaign launches with external outsourcers, outlining the logic, data and reporting specifications.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology  equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.

Please add the job title DIALER ADMINISTRATOR in your application.

We will only respond to qualified candidates.
Apply TODAY!

Transcom Asia
4th Flr.Transcom Center Bldg.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: work@transcom.com

IT Service Delivery Analyst
(National Capital Reg – Pasig City)

Responsibilities:
The Service Desk Senior Analyst’s role is to act as a Subject Matter Expert for First Line of Support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Senior Analyst will also contribute to incident and problem resolution by giving in-person, hands-on support to end users at the desktop level.

Operational Management
•Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
•Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.
•Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.
•Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

Specific Roles

As a Subject Matter Expert for First Line Support:

• Act as a knowledge/subject expert for specific areas of IT
• Manage Service Support Transition from IT Project or Service Owners to IT Service Desk Team
• Mentor Junior Service Delivery Analysts on the assigned specific areas of IT
• Prepare documentation and training materials for IT Service Delivery Team
• Determine & Recommend individual Service desk Analyst Areas of Improvement.
• Recommend training or coaching requirement
• Generate Reports in aid to review Trends and Pattern of Volume of tickets calls, emails and tickets/request.

As a Major Incident Coordinator:

• Assist or take over investigation and resolution of Major Incidents from Junior Service Desk Analysts
• Manage and participate in Major Incident Conference Bridges or Tech Bridges
• Prepare Incident Report for Major Incidents

As a Problem Coordinator:

• Review Trends, patterns and history of tickets. Recommend Tickets which requires creation of proactive problem tickets
• Coordinate with Tier 2 Techs, 3rd Party Support, about gathering of info and searching for Root Cause for a problem
• Prepare and Update Known Error Database & Troubleshooting Guides once a Problem has been resolved

As an IT QA Analyst:

Assist in setting Targets and KPI for Junior Service Desk Analysts
Review Ticket History, determine areas of improvement, acknowledge positive actions done
Research and recommend industry standard practices to meet a world class service.

As IT Business Engagement Coordinator & Relationship Coordinator:

Coordinate Configuration Change Schedules
Attend to or manage Operations periodic touch point meeting, to make sure Service Desk is still meeting the SLAs and review areas of improvement
Review Survey Feedback, conduct investigation and coaching for any negative feedback, and recognize for those given by a positive feedback.

Requirements:
Education:

• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Certifications in ITIL, COBIT or HDI

IT Knowledge & Experience:

• Deep-seated experience with desktop and server operating systems, including MS Windows 2003, XP, MS Terminal Services
• Extensive application support experience with Citrix Metaframe Servers, Avaya Telephony System and knowledge of programming languages, including ADSI Scripting, SQL.
• Working knowledge of a range of diagnostic utilities, including Network Monitoring Systems, Active Directory Tools, etc
• Demonstrated progressive / 3 years experience in the management of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.
• 3 years previous experience in customer service and service desk management
• 3 years previous experience in managing a client service oriented team

Personal Characteristics

•Strong customer service orientation.
•Proven analytical and problem-solving abilities.
•Ability to effectively prioritize and execute tasks in a high-pressure environment.
•Strong interpersonal and oral communication skills.
•Skilled at working within a team-oriented, collaborative environment.
•Ability to present ideas and solutions in business-friendly and user-friendly language.
•Ability to conduct research into e-mail software issues and products as required.
•Highly self motivated and directed.
•Keen attention to detail.

Physical Demands

Rotating shifts, off hours availability.
•40-hour on-site work week with on-call availability.
•Sitting for extended periods of time.
•Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
•Occasional lifting and transporting of moderately heavy objects such as servers and documentation binders.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Fontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: work@transcom.com

TECHNICAL SUPPORT REPRESENTATIVES

(National Capital Reg – Pasig City)
Responsibilities:

• CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality – accurate, polite, and competent.
• CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The Back Office tasks should be made on first opportunity, precisely.
• Additional responsibilities may be added as the needs of the business change and expand:

People

• Be open and receptive to constructive feedback from Team Leaders, Training and Quality Manager, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Take full responsibility and the required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Zero justified complaints
• To complete self-training through the use of the Intranet

Quality

• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, Training and Quality Manager and other CSR’s.

Process integrity

• Be actively involved in problem solving and propose improvements to processes.
• Implement and respect Transcom standard practices.

Culture

• Promote TransVision objectives.
• Conduct yourself in a manner consistent with the values of the organization.
• Make Transcom an enjoyable place to work.

Qualification and experience

To qualify for this role you must:

• Have a College Degree or at least reached 2nd year College level
• Have a good understanding of Customer Relation Management best practice
• Have good Communication Skills
• Eligible to work in the Philippines
• Be of legal age

Personality profile:

To be successful in this role you must:

• Possess positive attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Working environment

You should be ready to:

• Work in a fast-paced, results-oriented environment. Results will be discussed frequently throughout the day, including call monitoring, sales, productivity, and service levels. Written tests can be organised on a regular basis. May be required to change projects or priorities to meet the needs of the business.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 75 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address: jobsbcd@transcom.com

ACCOUNT COORDINATOR (BACOLOD)
(National Capital Reg – Bacolod)
Responsibilities:

• Proactively review program results and provide creative suggestions to improve service to client accounts.

• Act as a day to day client contact for all clients assigned when Account Manager is not available or whenever called upon directly by the Client or the Executive team.
• Maintain and foster open communication channels with all departments and contacts, both internally and externally.
• Accept full accountability for assigned program’s success.
• Provide weekly status update summaries for all client programs.
• Complete daily quality reviews for assigned programs.
• Provide required support for assigned Account Managers.
• Active participation and attendance at Quarterly Business Reviews or in preparation for Quarterly Business Reviews as required by Account Manager or Executive.
• Provide Account Management and Client Contact with analytical findings identifying drivers for program performance.
• Ensure required visibility to program and agent performance.
• Provide proactive solutions to avoid program issues based on historical data, trending results, and experiences.
• Generate Daily/Weekly/Monthly reports, as requested, using formats provided by the Account Manager.
• Prepare all assigned client invoices as required and outlined in executed agreements.
• Submit all client launch NuStars and required modifications.
• Submit and manage all required Non Conformance Reports (monthly and adhoc), as outlined in COM.
• Submit and follow up on Account Manager requested tandims.

• Proactively review campaign results (Quality Scores, CSAT Scores, Specification Results versus Campaign Requirements, etc.) and identify required improvement areas.
• Establish regularly scheduled Quality Calibration sessions, either internally, externally, or both, with Quality Auditors to review the Quality of all programs.
• Provide direction to Online Content Department with respect to Trouble Shooting Guides to ensure they are accurate and effective.
• Proactively work with Operations and other Support departments to identify and solve issues.
• Monitor and submit client complaints, managing the process from initiation through to fruition.
• Maintenance and management of active and inactive telecom and network infrastructure resources.
• TSR Tandim maintenance.
• Attend work as scheduled and on time.
• Demonstrate a willingness to learn and/or an ability to use the Microsoft Office software suite of tools.
• Attend all meetings as requested by Account Manager or Executive Team.
• Ensure all timelines/deadlines of assigned tasks are met or communicated effectively.
• Ensure all spec tracking and spec changes meets ISO documented procedures.
• Adhere to Transcom Processes as defined in COM.
• Exude a willingness to learn and advance.
• Submit one CAR per month.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Bacolod.
* Preferably 1-4 Yrs Experienced Employees.
* 4 Full-Time positions available.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447

CUSTOMER SERVICE REPRESENTATIVES: ITALIAN-SPEAKING (FOR POOLING)

(National Capital Reg)
Responsibilities:

Responsible for providing customer care activities for defined client projects.
• The CSR reports directly to the Team Leader (TL).

Description of Role and Objectives:

• CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.

Responsibilities:

• CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality – accurate, polite, and competent.
• CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The Back Office tasks should be made on first opportunity, precisely.
• Additional responsibilities may be added as the needs of the business change and expand:

People

• Be open and receptive to constructive feedback from Team Leaders, Training and Quality Manager, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Take full responsibility and the required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Zero justified complaints
• To complete self-training through the use of the Intranet

Quality

• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, Training and Quality Manager and other CSR’s.

Process integrity

• Be actively involved in problem solving and propose improvements to processes.
• Implement and respect Transcom standard practices.

Culture

• Promote TransVision objectives.
• Conduct yourself in a manner consistent with the values of the organization.
• Make Transcom an enjoyable place to work.

Qualification and experience

To qualify for this role you must:

• Have a College Degree or at least reached 2nd year College level
• Have a good understanding of Customer Relation Management best practice
• Have good Communication Skills
• Eligible to work in the Philippines
• Be of legal age

Personality profile:

To be successful in this role you must:

• Possess positive attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Working environment

You should be ready to:

• Work in a fast-paced, results-oriented environment. Results will be discussed frequently throughout the day, including call monitoring, sales, productivity, and service levels. Written tests can be organised on a regular basis. May be required to change projects or priorities to meet the needs of the business.

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
Required skill(s): Microsoft Windows.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Pasig.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
250 Full-Time positions available.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required skill(s): Microsoft Windows.
* Required language(s): Italian
* Fresh graduates/Entry level applicants are encouraged to apply.
* 15 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address:

SERVICE DELIVERY TEAM LEAD
(National Capital Reg – Pasig City)

Responsibilities:

The Service Desk Team Lead’s role is to oversee a group of Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Team Lead will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

• Manage the Team’s schedule to ensure that the Service Desk Hotline is staffed at all times in order to meet Service Levels and Team Targets.

• Track and analyze trends in Service Desk requests and generate statistical reports. Review Volume Requirements and provide recommendation for staffing requirements.

• Provide recommendation for acquisition of equipment, tools, and space needed to allow team members to adequately support the customers.
• Perform Interviews and applicant screening as required.

• Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

• Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

• Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

• Enforce Company & Department Rules, Regulations and Standard Procedures.

• Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

• Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

• Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

• Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

• Enforce Company & Department Rules, Regulations and Standard Procedures.

• Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

• Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

• Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

• Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

• Enforce Company & Department Rules, Regulations and Standard Procedures.

Requirements:
• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Certifications in ITIL, COBIT or HDI

• Deep-seated experience with desktop and server operating systems, including MS Windows 2003, XP, MS Terminal Services

• Extensive application support experience with Citrix Metaframe Servers, Avaya Telephony System and knowledge of programming languages, including ADSI Scripting, SQL.

• Working knowledge of a range of diagnostic utilities, including Network Monitoring Systems, Active Directory Tools, etc

• Demonstrated progressive / 3 years experience in the management of a technical support team.

• Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.

• 3 years previous experience in customer service and service desk management

• 3 years previous experience in managing a client service oriented team

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong interpersonal and oral communication skills.

• Skilled at working within a team-oriented, collaborative environment.

• Ability to present ideas and solutions in business-friendly and user-friendly language.

• Ability to conduct research into e-mail software issues and products as required.

• Highly self motivated and directed.

• Keen attention to detail.

Please add the job title SERVICE DELIVERY TEAM LEAD in your application.

This is an urgent position.

Successful candidates will be given job offer asap to start immediately.

Candidates who will apply within the week will be highly prioritized.

We will only respond to qualified candidates.Apply TODAY!

Transcom Asia 4th Flr.
Transcom Center Bldg.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: liza.oafericua@nucomm.net

DIALER ADMINISTRATOR
(National Capital Reg – Pasig City)

Responsibilities:

• Perform maintenance routines including scheduled backups

• To satisfy Client requirements and mandates for outbound campaigns as outlined by individual Client needs and expectations.

• Adhere to the request and quality assurance process by testing as defined before releasing

• Ensure that data is 100% accurate

• To ensure accuracy and profitability.

• To use required tools for efficiency in performance

• To ensure accurate data and consistent procedure to meet client needs and expectations.

• Ensure most effective tools are being used and provide recommendations for improvements

• To manage external outsourcers to ensure accuracy and client satisfaction.

• Manage data to and from dialers

• Build campaigns including screen pops, CIM, and reporting feeds.

• Manage data to and from clients

• Mine databases to supplement lists provided by the client.

• Use of Access and Excel and Database Structure

• Organize and Document information, process, and procedure.

• Catalogue and archive data for historical reference.

• Co-ordinate campaign launches with external outsourcers, outlining the logic, data and reporting specifications.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology  equivalent.

* At least 1 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Pasig City.

Please add the job title DIALER ADMINISTRATOR in your application.

Transcom Asia
4th Flr.Transcom Center Bldg.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: liza.oafericua@nucomm.net

IT Service Delivery Analyst
(National Capital Reg – Pasig City)

Requirements:
Bachelors degree in IT or equivalent experience
Microsoft, ITIL, HDI Certifications is a plus
Knowledge in T-SQL, Oracle is a plus
Windows NT4 and Windows 2000/2003 Server Administration using remote tools
Microsoft Exchange 2000, 2003, 2007 support skills
Working experience with managing Internet access (ISA server management)
Experience with the set up and troubleshooting of hardware and software on Intel based Windows computers in a business environment.
Applicants with Windows services management, security and NT/AD domain models, TCP/IP, Domain Name Resolution, MS Office Application Support, customer support experience are highly desired.
2 to 3 years experience in an IT Helpdesk role or an equivalent combination of education and experience.
Proven working knowledge of call tracking systems, remote operational software and other helpdesk tools. Experience of call centre technology is preferred.
Good verbal and written English communication skills.
Knowledge of other European languages (i.e. French, Italian, Spanish, German, etc.) is a plus

Personal Characteristics:

Candidates must possess excellent conceptual and analytical problem solving abilities and must be able to troubleshoot issues in remote locations where on-site technical support is minimal
Must have good verbal and written communication skills and be able to produce technical documentation
Must be details oriented, able to work and act independently or in a team
Timetable flexibility and initiative
Remote resolution of technical incidents reported by end users regarding:
o PC’s, laptops, printers, network connection, internet access, standard and client’s applications
o Standard and client’s software installation, configuration and update
o LAN and email support to end users
o User management, file access permission management
o Telecom Agent management
Provide phone and remote service assistance
Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Execute maintenance activity according to the procedure, report status about the result, escalate any non-documented or non-standard issue
Maintain daily relationship with IT organizations and Business Customers
Escalate faults/query calls or trouble tickets to IT/Operations/Development Team/Service Delivery Second Line Support or Solution Delivery Development Teams and track until resolution

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Fontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: liza.oafericua@nucomm.net

REPORTING ANALYST (PASIG SITE)
(National Capital Reg – Pasig City)

Responsibilities:
• Gather data for and populate internal and external production and marketing reports.
• Analyze client data and finished reports to ensure accuracy and completeness.
• Maintain delivery schedule for all client reports and ensure scheduled delivery times are met.
• Accurately track the finish times on all daily/weekly/monthly tasks.
• Track and document all progress on any requests submitted through Request Approval System.
• Recommend improvements to increase efficiencies.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* Required language(s):
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* 2 Full-Time positions available.

Urgency to fill the position.

Send your CV once.

Apply today!

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447