Looking for a Call Center job in the Philippines?
Responsibilities:
Requirements:
Performance Incentives:
TELUS International Philippines, Inc.
Company Address: 31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax: 6389445
Customer Interaction Associates – Global City Taguig!
(National Capital Reg – Market! Market! Taguig City)
Responsibilities:
* Provide troubleshooting support for residential phone lines
* Provide technical support for the DSL internet
* Sell services and products to better suit a customer’s needs
* Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
Requirements:
* At least 3rd year college
* Average communication skills
* Computer literate
* Applicants must be willing to work in Global City, Taguig.
* Must be willing to work in shifting schedule (including graveyard shift).
Performance Incentives:
* Variable performance bonus
* Comprehensive health care coverage and group life insurance
* Competitive pay
* Skill-enhancing trainings
* Career-advancement opportunities
* Special privileges in numerous establishments
* Fun employee events and Quarterly recognition events
TELUS International Philippines, Inc.
Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO
Customer Service Representatives for Canadian Home Services!
(National Capital Reg – Discovery Suites, Ortigas, Pasig City)
Responsibilities:
Divided into 4 major LOBs
1. Billing – inquiries on billing and other financial transactions
2. Moves – inquiries and processing of move requests
3. Service – resolving technical issues encountered by the customer and/or setting up of work orders for air-conditioners, water heaters or furnaces
4. Data Entry – completion of back office functions as required by Billing, Moves and Service transactions
Agents are also tasked to sell insurance programs for home comfort equipment (One & Sold)
Agents in this account will be tri-skilled eventually
The training will last for 7 weeks
Requirements:
* Excellent communication skills
* Professional customer service skills
* Ability to demonstrate successful negotiation and objection handling skills
* Analytical problem solving skills
* Good probing skills
* Good time management skills
* Ability to handle difficult customers effectively
* Team player with a positive attitude
* Typing speed of 25 wpm as verified by a formal test
* Internet Savvy
* PC Experience -
* Basic technical know-how
* Previous call center experience is a plus
* Not more than 35 years old
* Completed 2 years in college
Performance Icnentives:
* Highly Competitive Wage
* Meal Allowance
* Rice Allowance
* Communication Allowance
* Health Care Coverage
* Group Life Insurance
* Employee Discount Program
* Sales Incentive – An agent will get P250.00 for every successful sale and P350.00 for a combo package sale
* Metric driven Account Incentives (which vary: Attendance, QA, AHT, Team Performance)
TELUS International Philippines, Inc.
Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO
TSRs for Gaming Console Account – Global City Taguig site
(National Capital Reg – 5/L Market! Market! Fort Bonifacio, Global City, Taguig City!)
Responsibilities:
* Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues
* Execute client’s policy and procedure to resolve issues and offering suggestions
* Clearly set customer expectations regarding resolution and/or follow up
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Good Communication Skills
* High analytical/ problem-solving skills
* Technical orientation/familiarity with tech (console and internet)
* Customer service experience is a plus but not required.
* Applicants must be willing to work in Global City, Taguig.
* Must be willing to work in shifting schedule
* Fresh graduates/Entry level applicants are encouraged to apply.
* 45 Full-Time positions available.
Performance Incentives:
* Additional Technical Premium
* Quarterly Recognition Events to award high performing agents
* Agents are allowed to experience console gaming.
TELUS International Philippines, Inc.
Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO
Human Resource Officer (Payroll Systems)
RESPONSIBILITIES:
* Spearheads compensation and benefits systems design initiatives of the company.
* Maintains close coordination with internal managers / directors on company issues concerning salaries and benefits, and explores possible solutions to address these.
* Leads initiatives and projects relating to transition of payroll systems.
* Ensures that the company’s jobs and functions are appropriately benchmarked with market surveys.
* Prepares the necessary reports and accomplishes the necessary questionnaires for submission to compensation and benefits survey providers.
* Recommends action plans in the realm of compensation and benefits based on final results and analyses of compensation and benefits surveys.
* Looks into the modification of internal systems and structures (i.e. incentive plans, salary structures, succession planning, salary increase budgets, market adjustments) in order for the company to remain competitive with the industry.
* Leads projects that relate closely / impact compensation and benefits systems (i.e. performance management, competency systems, job analysis, job hierarchies, salary structures).
* Manages the activities of cross-functional teams as assigned on a case-to-case basis, to focus on special projects that deal directly with compensation and benefits (i.e. performance management, competencies, job analysis).
* Addresses internal issues of the company that relate to job leveling, salary compression, succession planning, and performance. Recommends possible solutions to such issues and challenges from a sound compensation and benefits perspective.
* Provides ad-hoc analysis and prepares reports for perusal of Management as needed, focusing on compensation and benefits provisions of the company.
* Extends assistance to the C&B Manager and Vice-President for Human Resources in handling C&B-related concerns. Verifies details based on inquiries and provides feedback regarding any employee concerns. Attends to all concerns and manages employee expectations of C&B and Payroll practices / policies of the company.
* Assists the C&B Manager in exploring and negotiating for other benefits services to be offered for the company. Negotiates for the most cost-effective deals on employee benefits. Maintains cordial working relations with benefits consulting representatives.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree preferrably in Business Administration/Management, Human Resource Management or Psychology
* Must be knowldgeable in SAP, Oracle and PeopleSoft HR Systems
* At least 3 year(s) of Supervsiory experience in Human Resources (Compensation and Benefits/Payroll) in a BPO
* Candidate must be available for immediate employment
* Shifting Schedule
recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440
TELUS International Philippines, Inc.
Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO
Business Helpdesk Specialist (Level 2 Tech Support) in Araneta Site!
Responsibilities:
Requirements:
Technical Premium: