Looking for a Call Center job in the Philippines?
MAKATI – Inbound service to Sales
(National Capital Reg – Makati City)
Responsibilities:
* To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
Requirements:
* Should have finished at least 2 years of college education
* Some Customer Service to Sales Call Center experience preferred
* Strong verbal and written English skills
* Computer literate with experience using Microsoft Office products
* Strong comprehension ability
* Experience handling difficult people over the phone or face-to-face
* Problem-solving and multi-tasking
* Ability to work a flexible roster
* Outstanding telephone techniques and customer service skills
* Willing to work on a shifting schedules
TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
PAMPANGA- Quality Assurance Manager
RESPONSIBILITIES:
* The Quality Manager is responsible for managing, supporting, and developing the quality assurance department to ensure the overall success of each project and its performance within their respective center.
REQUIREMENTS:
* Must have at least 2 years experience in an equivalent role, preferably within a customer service or BPO (Call Center) company
* Experience managing a large team of professionals
* Training design and development experience
* Understanding of call centre operations, telephone systems, and ISO 90002
* Proven experience with call recording solutions/applications such as NICE or WITNESS
* Understanding of quality methodologies: Six Sigma, TQM
* Must be willing to work in Pampanga
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
GLOBAL BUSINESS SERVICES – Global Compensation Analyst
RESPONSIBILITIES:
* Consults with Human Capital business partners to facilitate management and employee understanding of TeleTech’s optimum reward systems. Educates, mentors, and trains all Human Capital staff on optimum rewards process, practices, and programs.
* Assists in the gathering and analysis of special projects.
* Leads optimum reward process including annual performance increases and incentive payouts.
* Collects, assesses, and evaluates external market compensation data to ensure the competitiveness of TeleTech’s base salary structures, incentive programs and other pay practices.
* Assists in the evaluation of global salary surveys to ensure that we gather competitive data from the best source within each country TeleTech operates.
* Participates in domestic third-party compensation surveys.
* Ensures appropriate job matches of TeleTech jobs to survey positions.
* Facilitates the preparation of simplified job profiles and career ladder descriptions.
* Creates competitive salary ranges for jobs within TeleTech’s Career Track Salary Structure.
REQUIREMENTS:
* BA/BS in Human Resources, comparable degree, or equivalent experience
* Strong knowledge of market pricing practices and exposure to variable and performance management practices.
* Strong communication and analytical skills.
* Good project management skills.
* Expert with PC applications including Access, Excel, and Word.
* Applicants should be Filipino citizens or hold relevant residence status.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
STA. ROSA – Inbound Customer Service Associate
RESPONSIBILITIES:
* Take inbound customer calls to provide support for customers through established methods and procedures, standards and guidelines as outlined by TeleTech and Client.
* Proactively keeps up to date on new procedures.
* Identifies the need to escalate specific issues and follow through where necessary.
* Transfers calls to other departments where appropriate.
* Presents detailed information and responds to questions from Managers, clients, and Customers.
* Works on special projects and assumes additional responsibilities as assigned.
REQUIREMENTS:
* At least completed 2nd Year College.
* 6 months work experience in customer service preferred.
* Strong written and verbal communication skills.
* Knowledge of MS-Office products: Mail, Word & Excel.
* Telephone courtesy skills.
* Computer knowledge.
* Data entry ability.
* Amendable to work in Shifting schedules.
* Must be willing to work in Sta Rosa, Laguna.
* Sta Rosa Recruitment Office will be open on all Saturdays and Sundays of the following dates from 10am-4pm:
* December 5 and 6
* December 12 and 13
* December 19 and 20
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
GLOBAL BUSINESS SERVICES – Site Administrative Assistant
RESPONSIBILITIES:
* Performs a broad range of administrative duties for the site Director and his/her staff to ensure customer service excellence in the site.
* General administrative duties as typing, faxing, preparing Operations’ presentations, attending meetings and preparing notes, purchasing supplies, travel arrangements, and scheduling meetings.
* Responsible for maintaining daily, weekly and monthly reports for the Site.
* Review and audit expense reports for Operations team.
* Maintain organization charts (including those for Site Director’s direct reports) and site directories
* Acts as contact person with local community and businesses
* Assist payroll and accounts payable in attaining needed signatures for checks issued.
* Other duties as assigned by supervisor.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree.
* At least 3 year(s) of working experience in the related field is required for this position.
* Excellent verbal, written and interpersonal communication skills.
* Computer knowledge (proficient in Word, PowerPoint, Windows, Excel, and Orig. Plus)
* Must be able to work with all employees and management and present one self professionally with all TeleTech clients, as well as internal department personnel.
* Availability to be contacted for emergency situations.
* Must be able to maintain the strictest confidentiality.
* Must be able to multi-task and work in a fast paced environment
* Organizational, time management and managerial skills
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
GLOBAL BUSINESS SERVICES – Quality Assurance Manager
RESPONSIBILITIES:
* Drive coloration and strategy of the customer satisfaction process to the internal quality process.
* Ensures QA Department is implementing TeleTech Quality Assurance Best Practices to drive overall client and customer satisfaction.
* Participates in client meetings to develop and/or revise project requirements.
* Facilitates and maintains Client relations in respect to the Quality Assurance department.
* Ensures that all QA personnel receive the training required to properly perform their duties in support of the internal departments and TeleTech goals.
* Maintains and reviews the Specialist scorecards and production matrix
* Manages QA Evaluation dispute processes.
* Performs administrative duties and manages special projects, as required.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Managers specializing in Quality Monitoring and Control.
* Five to seven (5-7) years experience in a BPO/customer service environment.
* At least 2 years QA Management experience; quality assurance background in a technical account preferred.
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work on shifting schedule
* Must be willing to be based in Novaliches, Quezon City.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
LUZON – Learning Performance Manager
RESPONSIBILITIES:
* The Learning Performance manager is responsible for ensuring client satisfaction through the management of the Learning Performance and Language Readiness function of the business.
* The manager is responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. The Learning and Performance Manager is expected to maintaining a high standard of training effectiveness in line with clients’ goals and objectives.
REQUIREMENTS:
* 1-3 years Call Center Management experience
* 3-5 years Training experience
* Comprehensive knowledge of soft skills, language and product training processes
* Financial background preferred
* BA/BS Required, MBA Preferred
* Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
* Some travel may be required.
* Able to work in a 24×7 call center environment
* Applicants must be willing to work in Sta. Rosa
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
Call center operator Teletech reported it has surpassed its 15,000-headcount target and will open two more facilities early next year.
Maulik Parekh, Teletech general manager for Asia, said in a briefing Friday the company reached its target last month.
Teletech, based in Denver, Colorado, is aiming to increase this further to 25,000 workers by 2009, hinging growth on its expansion to more cities nationwide