Responsibilities:

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance

Requirements:

• At least has finished 2nd year college/graduate of associate courses (2years)
• Call center work experience in technical support account is preferred
• Required skill(s): microsoft windows, good English communication skills, listening skills.
• Required language(s): English
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
• Applicants must be willing to work in Sta Rosa

PASAY – Technical Support Associate
RESPONSIBILITIES:

* This position will assist calls dealing with technical support issues and customers requiring issue resolution. Will make necessary callbacks and transfers as necessary.

REQUIREMENTS:

* Completed at least 2 years in college
* With excellent conversational skills in English
* Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
* Previous call center experience from inbound technical support or inbound customer service preferred
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Can work in shifting schedules
* Must be willing to work in Pasay.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

Netopia (Level 1) Festival Mall Recruitment on March 22-26, 2010
RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* with at least 6 months of Customer Service/Sales/Technical experience.
* Fresh graduates/Entry level applicants are also encouraged to apply.
* Applicants must be willing to work in Sta Rosa, Laguna.

Enjoy Day Shift Opportunities!

P15K Signing Bonus awaits those who will be hired for Inbound Sales Associates and Customer Service Associates.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

DUMAGUETE – Human Resource Generalist

REQUIREMENTS:

* Graduate of B.S. Psychology or any behavioral course
* Strong background on Employee and Labor relations preferred
* 1-2 years related experience required
* Computer literate (word processing and spreadsheets)
* Excellent oral, written, and interpersonal skills
* Must be willing to work in Dumaguete

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

PASAY – Product Trainer
RESPONSIBILITIES:

REQUIREMENTS:

* Excellent oral, written and interpersonal communication skills
*
* Active listening and attention to detail
* Must be able to interact effectively with all employees
* Strong knowledge of computers
* Computer literacy with Windows 2000 and NT; strong knowledge of the Microsoft Office Suite including Word, Excel, Access and PowerPoint and data based programs
* Data entry, spelling, grammar and proofreading skills required
* Ability to learn systems / products to convert knowledge into effective training materials and programs
* Ability to interact with other departments to coordinate effective training programs
* Ability to probe by asking appropriate questions to define customers’ needs and desires
* Ability to identify issues / problems that will effect training
* Ability to understand the drivers of profitability and apply that knowledge to training needs
* Ability to identify, trouble shoot and resolve training problems including follow through.
* Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
* Excellent writing skills with the ability to develop training materials
* Ability to quickly assess employees’ abilities and capabilities to learn tools to be able to produce job results
* Proven ability to connect to people of all backgrounds, and through teaching and coaching, enhance their performance.
* Ability to utilize any tools / equipment to train effectively
* Must be willing to work in Pasay

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

GLOBAL BUSINESS SERVICES – Workforce Supervisor

REQUIREMENTS:

* BA/BS or equivalent experience
* Understanding of Call Centre Fundamentals
* Real time analysis and workforce management experience 1-3 years
* Call center experience 1-3 years
* Ability to comprehend and apply statistical analysis techniques to business requirements
* Strong Microsoft Excel and Access Skills
* Attention to detail/accuracy
* Flexible in relation to work hours – overtime and weekend work may be needed as required.
* High level organizational skills
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

PHILIPPINE CORPORATE – Senior Specialist of Talent Acquisition
RESPONSIBILITIES:

* This individual will perform full lifecycle recruiting and maintain excellent relations with different departments, hiring managers, candidates, agencies, associations and the community at-large.
* Provides support and guidance to the TA organization through internal and external communications and back office duties. Assists the applicants or potentials to use HirePoint and provide pertinent information
* Source, attract, screen, select and refer high performance talents to meet client requirements.
* Present job opportunities to qualified candidates. Maintain excellent documentation with the company’s on-line system.
* Utilizes a variety of resources to generate candidate leads and a strong candidate pool, includes experience searching job boards on the Internet, networking within the community, prospecting, and cold-calling to increase available talent pool.
* Works on special projects, as requested. Other duties may be assigned.

REQUIREMENTS:

* Graduate of any 4-year course.
* Must have at least 6 months end-to-end recruiting experience in a call center or at least 1 year in a related field.
* Excellent interpersonal, oral and written communication skills;
* Computer literacy (word-processing, spreadsheet, and database applications); Reporting skills a plus.
* Ability to exhibit maturity, professionalism and positive attitude at all times.
* Ability to show resiliency to the ever changing needs of the business.
* Must be able to maintain the strictest confidentiality.
* Must be able to interact effectively with all internal departments and represent TeleTech in a professional manner; Presentation skills an advantage.
* Time management and organizational skills.
* Detail-oriented and self-motivated.
* Must be willing to work in Pasay.
* Required language(s): English.
* Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com

GLOBAL BUSINESS SERVICES – Workforce Specialist II
RESPONSIBILITIES:

REQUIREMENTS:

* 2 or 4 year college diploma preferred.
* Ideally with Workforce Management or real time monitoring experience
* Call Center Operations experience
* Previous workforce management experience preferred
* Strong verbal and written communication skills
* Ability to interact with all levels of management, including external customers.
* Ability to build and maintain strong working relationships
* Previous experience in schedule management systems a strong plus
* Intermediate to advanced MS Excel knowledge
* Knowledgeable in Microsoft access, visual basic and excel macro
* Strong analytical skills
* Ability to make timely and solid business decisions
* High energy individual with a proactive nature
* Flexible in schedule availability to support 24×7 operations

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com

MAKATI – Technology Team Lead
RESPONSIBILITIES:

* This position is the primary point of contact, applications and limited network/server support in addition to strong leadership skills to manage multiple tasks concurrently. This position provides advanced technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally. A highly technical position, the person will be required to demonstrate expert knowledge of technologies as well as have excellent good judgment for managing and prioritizing work.

REQUIREMENTS:

* Two years technology experience in a call center or technology environment.
* Appropriate experience in a networked client server environment.
* Demonstrated expertise in Windows operating systems and troubleshooting networking support.
* Multiple certifiable technical skills.
* Acceptable call center related technical certifications include but are not limited to: Associate or Bachelor Degree in Computer Science, or Microsoft Certified Systems Engineer (MCSE).
* Provide professional technical and quality customer service to our internal and external customers.
* Quality is defined in terms of customer satisfaction.
* Excellent time management and organizational skills.
* Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.
* Must be willing to work in Makati
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Processing applicants at Netopia Internet Café, Greenbelt 1 Mall, Legaspi St., Makati City

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com