Looking for a Call Center job in the Philippines?
Responsibilities:
The Technical Support and Sales Associate answers incoming calls promptly, in accordance with established call-handling procedures. He/she provides technical solutions to customers who needs assistance with their DSL or internet connections and offers related products or services.
Requirements:
* Completed at least 2 years in college
* Must have internet and selling knowledge
* Fresh graduates/Entry level applicants are encouraged to apply.
* 200 Full-Time positions available.
Walk-in Applicants are Welcome!
Visit us at the 4th Level, SM City Bacoor
Aguinaldo Highway, Habay
Monday – Friday, 10am-7pm
Email us: Bacoor-TalentAcquisition@teletech.com
Hotline: 046-418-7070/ 0939-149-1365
Requirements:
CEBU – Digital Media Technial Support Representative
(Central Visayas – Cebu)
Responsibilities:
* Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
* Provides concise, quality customer service in a professional and courteous manner for client projects
* Performs related work as required and works on special projects, as requested
* Interacts with fellow team members to enhance project performance
* Works on special projects and assumes additional responsibilities as assigned.
Requirements:
* At least 2 years of complete college education
* Preference for Customer Support agents with at least one (1) year of call center experience
* Prefer Customer Support agents with previous technical support experience (for Customer Support agents on technical support queues)
* Ability to communicate orally and in writing in English
* Ability to understand language nuances, intonation, accent and inference in spoken nad written word in language of support
* Ability to multi-task, in a fast paced and vibrant work environment Understanding and interest in digital media technologies and consumer electronics (for Customer Support agents on technical support queues)
* Navigational and troubleshooting proficiency (e.g., control panel, user security systems) on Windows 2000, Windows XP, Windows Vista and Windows 7. (for Customer Support agents on technical support queues)
* At least 10% of Customer Support agents shall have Mac OS (OS 10.x) experience. (for Customer Support agents on technical support queues)
* Excellent logical thinking and troubleshooting capability
* Ability to confidently present products and service sales offers to customers upon problem resolution
* Strong customer service orientation with an ability to handle customer problems in a professional and courteous manner.
* Be able to accurately type with adequate proficiency to perform the Support Services.
* Ability to follow detailed instructions.
* Ability to interact professionally with individuals from various backgrounds.
* Ability to exercise independent judgment within defined criteria.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Walk-in Applicant are Welcome!
Visit us at Oakridge IT Center, 80 AS Fortuna Street
Mandaue City, Cebu
TeleTech Customer Care Management Phils., Inc.
Website:
http://www.teletech.com | NEWS
Company Address:
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry:
Call Center / IT-Enabled Services / BPO
PAMPANGA – Customer Service Associate (Earn as much as 26,500/month.*)
RESPONSIBILITIES:
* Receives inbound calls regarding credit applications and related services.
* Proactively offers information on products and services. Uses key words and techniques to emphasize the product benefits.
* Sells appropriate products and/or service by using selling techniques.
* Effectively communicates enthusiasm about the product offering and overcomes objections.
* Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings and lead generation.
* Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations.
REQUIREMENTS:
* Completed at least 2 years in college
* With excellent conversational skills in English
* With strong comprehension and listening skills
* Strong computer typing skills and ability to multi-task
* Must be willing to work in Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://www.teletech.com
GLOBAL BUSINESS SERVICES – Workforce Trainer
RESPONSIBILITIES:
* GOSC (Workforce) Trainers will conduct key competencies in skills and knowledge for GOSC Specialists in the globalization of OSC across the Philippines. Follow-up training will also be done as deemed necessary. Uptraining the specialists throughout the entire year will also be implemented and facilitated by the GOSC Trainers to maintain and improve the level of competency of the GOSC Specialists.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree
* Call center experience 1-3 years
* Real time analysis and workforce management experience 1-3 years
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to be based in Bacoor
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com
GLOBAL BUSINESS SERVICES – Payroll Manager
RESPONSIBILITIES:
REQUIREMENTS:
* Strong background in End-to-End Payroll, Timekeeping and SOX requirements
* People Management experience is required
* Project Management – Ability to manage multiple large-scale projects & meet deadlines
* Technical Aptitude – Proficiency in MS applications and able to learn, troubleshoot and understand technical problems
* Strong analytical, written and oral communication skills
* Great interpersonal skills with employees of all ages and backgrounds
* High level of integrity and judgment
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
GLOBAL BUSINESS SERVICES – Sourcing Coordinator
RESPONSIBILITIES:
* Responsible for the coordination of sourcing strategies of the Global Business Services (GBS) Talent Acquisition department.
* Coordinate all sourcing tasks supporting the development of GBS talent pools.
REQUIREMENTS:
* Bachelor’s degree preferred, or equivalent work experience
* 1-3 years of talent acquisition experience
* Talent acquisition sourcing strategy experience
* Strong English verbal, written and interpersonal skills required
* Experience with recruiting information/applicant tracking systems
* Excellent listening skills and
* Applicants should be Filipino citizens or hold relevant residence status.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
PASAY – Customer Service Associate Level 2
RESPONSIBILITIES:
REQUIREMENTS:
* Excellent English verbal and written communication skills
* College / Associate Graduates or finished at least 2 yrs of college
* Amenable to work in Pasay
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
CEBU – Human Capital Coordinator
RESPONSIBILITIES:
REQUIREMENTS:
* Good oral, written and interpersonal communication skills.
* Computer literacy (word-processing, spreadsheet, and database applications).
* Word-processing at 45-55 wpm.
* Time management and organizational skills
* Work in an office environment.
* Ability to work well with others at varying organizational levels.
* Must be able to maintain the strictest confidentiality.
* Must present a calm, warm, professional image.
* Must be able to interact effectively with all internal departments and represent TeleTech in a professional manner.
* Amenable to work in Cebu
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
ILOILO – Operations Support Center Specialist
RESPONSIBILITIES:
REQUIREMENTS:
* 2 or 4 year college diploma preferred.
* Ideally with Workforce Management or real time monitoring experience
* Call Center Operations experience
* Previous workforce management experience preferred
* Strong verbal and written communication skills
* Ability to interact with all levels of management, including external customers.
* Ability to build and maintain strong working relationships
* Strong computer skills
* Previous experience in schedule management systems a strong plus
* Intermediate to advanced MS Excel knowledge
* Knowledgeable in Microsoft access, visual basic and excel macro
* Strong analytical skills
* Ability to make timely and solid business decisions
* High energy individual with a proactive nature
* Flexible in schedule availability to support 24×7 operations
* Must be willing to work in Iloilo
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
CAINTA – Human Capital Coordinator (Project-based)
RESPONSIBILITIES:
* The HR Coordinator is responsible for administering all personnel processes related to new and existing employees. These activities include new employee set up, personnel file administration, general inquiries, and policy manual updates. This position works closely with the HR Manager and Generalist and assists with special projects and initiatives.
REQUIREMENTS:
* College Graduate
* Must have experience working in a team environment
* Experience maintaining confidentiality
* Computer Literacy
* Excellent oral, written, and interpersonal communication skills
* Organizational and multi-tasking ability
* Initiative
* Must be able to maintain the strictest confidentiality
* Must maintain a positive attitude to internal and external contacts
* Must present calm, warm, professional image
* Must be willing to work in Cainta
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
GLOBAL BUSINESS SERVICES – Sourcing Coordinator
RESPONSIBILITIES:
* Responsible for the coordination of sourcing strategies of the Global Business Services (GBS) Talent Acquisition department.
* Coordinate all sourcing tasks supporting the development of GBS talent pools.
REQUIREMENTS:
* Bachelor’s degree preferred, or equivalent work experience
* 1-3 years of talent acquisition experience
* Talent acquisition sourcing strategy experience preferred
* Strong English verbal, written and interpersonal skills required
* Experience with recruiting information/applicant tracking systems
* Excellent listening skills and
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
PHILIPPINE CORPORATE – Senior Manager for Information Technology
RESPONSIBILITIES:
* Oversees the delivery and satisfaction of regional IT service obligations in support of the company’s portfolio BPO solutions. Responsible for the management of technology support of desktops, servers, network and systems required to support the Customer Interaction Centers across multiple sites in a specific region. Responsible for project management of existing client projects in support of expansion and/or changes to current infrastructure.
REQUIREMENTS:
* Graduate of any computer-related course from a reputable four-year college or university.
* 5 or more years of experience in IT management (managing, mentoring and directing a team of IT professionals) and delivering IT support and services including systems development and maintenance, network, security & telephony including capacity planning & performance tuning; business continuance planning and implementation.
* Proficient in IT project management methodologies; Adept at developing & implementing effective IT policies and procedures, project documentation and milestones, and technical/business specifications.
* Strong management abilities; has understanding of management principles
* Excellent leadership skills
* High level of maturity and skill in dealing with people.
* Good written and oral communication skills; Ability to speak effectively before groups of employees of the organization and executive team of the organization.
* Must be willing to work in Pasay.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
PHILIPPINE CORPORATE – Senior Specialist of Talent Acquisition
RESPONSIBILITIES:
* This individual will perform full lifecycle recruiting and maintain excellent relations with different departments, hiring managers, candidates, agencies, associations and the community at-large.
* Provides support and guidance to the TA organization through internal and external communications and back office duties. Assists the applicants or potentials to use HirePoint and provide pertinent information
* Source, attract, screen, select and refer high performance talents to meet client requirements.
* Present job opportunities to qualified candidates. Maintain excellent documentation with the company’s on-line system.
* Utilizes a variety of resources to generate candidate leads and a strong candidate pool, includes experience searching job boards on the Internet, networking within the community, prospecting, and cold-calling to increase available talent pool.
* Works on special projects, as requested. Other duties may be assigned.
REQUIREMENTS:
* Graduate of any 4-year course.
* Must have at least 6 months end-to-end recruiting experience in a call center or at least 1 year in a related field.
* Excellent interpersonal, oral and written communication skills;
* Computer literacy (word-processing, spreadsheet, and database applications); Reporting skills a plus.
* Ability to exhibit maturity, professionalism and positive attitude at all times.
* Ability to show resiliency to the ever changing needs of the business.
* Must be able to maintain the strictest confidentiality.
* Must be able to interact effectively with all internal departments and represent TeleTech in a professional manner; Presentation skills an advantage.
* Time management and organizational skills.
* Detail-oriented and self-motivated.
* Must be willing to work in Pasay.
* Required language(s): English.
* Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
MAKATI – Deployment Coordinator
RESPONSIBILITIES:
* Achieve targeted performance levels for the call centre by real time monitoring of the program performance and making adjustments to meet service levels.
* Assists the Operations Manager in evaluating the results of operations regularly and systematically and reports these to the Site director.
* Provide active coaching to improve Team Leader performance, attendance and quality statistics.
* Maintains a management presence on the call centre floor by walking the floor while in observance of agents.
* Assists with questions, takes advantage of on the spot coaching opportunities, and handles escalations as needed. Coach, evaluate, develop, and assist Team Leaders and Operation Supervisors regarding customer service skills and project related knowledge.
* Review exit interview feedback and implement improvements within area of influence, focussing on employee retention strategies.
* Identify business processes that do not support employees and recommend improvements.
* Manage Team Leader performance, providing regular feedback. Ensure Team Leaders maximise their teams’ performance by timely identification of individual performance issues followed by the appropriate action.
* Conduct weekly meetings with Team Leaders to discuss company projects/company information.
* Maintain daily contact with the Team Leader on duty each day.
* Carries out supervisory responsibilities in accordance with TeleTech’s policies and any applicable federal and state laws. These responsibilities include interpreting and enforcing company policies and safety regulations with Customer Service Agents and Supervisors. Planning, assigning, and directing work; appraising performance; rewarding and disciplining employee or client complaints and resolving problems, including resolution of work grievances or escalation of unsettled grievances to the project manager for action.
* Professionally manage all escalations from Team Leaders, forwarding to Operations Manager or Client Services as appropriate.
* OFI’s closed within the agreed deadlines.
* Employee Opinion Survey – review and action departmental specific feedback received from the E.O.S.
* Reporting and Program Tracking
* Ensure all necessary paperwork is completed and actioned by Team Leaders for either continuation or termination of employment prior to probation period elapsing
* Actively support the employment guidelines, taking ownership of company ideas/decisions.
* Acts as a liaison between Customer Service Agents and the Operations Support Centre to resolve issues relating to their attendance tracking and payroll.
REQUIREMENTS:
* Graduate of any 4-year course
* Minimum 2 years call centre management or Team Leader experience within a service driven or high tech corporation
* Call centre management certification
* TCS rostering and staffing experience
* Ability to interpret reports (Analytical skills)
* Proficient in working with Microsoft Word, PowerPoint, Excel, and Outlook.
* Shift management capabilities and ability to manage varying skills of employees
* Analytical ability to decipher statistical performance reports
* Superior customer service skills
* Strong multi-tasking and delegation skills
* Effective communication skills, both written and oral
* High level people management skills
* Interview skills (professional training preferable)
* High level of organisational skills
* Proven ability to deal with conflict in a positive fashion
* Computer literate with experience using Microsoft Office products
* Minimum typing speed of 35 wpm with 95% accuracy
* Highly motivated with ambition to succeed within operations / call centre industry
* Ability to have dynamic priorities, and to develop, manage and implement change
* Strong customer service ethos to support internal and external customers
* Role model / positive influence for Team Leaders and all employees
* Ability to recognise the impact of own actions on all and not promote negative situations
* Ability to motivate and develop Team Leaders
* Work hour flexibility, as some weekend and evening shifts are required
* Must be willing to work in Makati
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Processing applicants at Netopia Internet Café, Greenbelt 1 Mall, Legaspi St., Makati City
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
LUZON – Learning Performance Manager
RESPONSIBILITIES:
* The Learning Performance manager is responsible for ensuring client satisfaction through the management of the Learning Performance and Language Readiness function of the business.
* The manager is responsible for the design, development, implementation, delivery and evaluation of client specific training to meet project goals. This includes all systems, products, and industry specific training, up (refresher) training, and coaching skills for employees and supervisors. The Learning and Performance Manager is expected to maintaining a high standard of training effectiveness in line with clients’ goals and objectives.
REQUIREMENTS:
* 1-3 years Call Center Management experience
* 3-5 years Training experience
* Comprehensive knowledge of soft skills, language and product training processes
* Financial background preferred
* BA/BS Required, MBA Preferred
* Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving.
* Some travel may be required.
* Able to work in a 24×7 call center environment
* Applicants must be willing to work in Sta. Rosa
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com