Looking for a Call Center job in the Philippines?
Responsibilities:
* Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)
* Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.
* Work in a friendly, fast-paced environment where personal initiative is rewarded.
* Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full time and contractual positions available.
Responsibilities:
* Handle inbound customer service support calls from established customer
* Cross sell value added services or products that are offered by the company
* Provide consistent, superior service to every customer by utilizing all available tools and resources.
Requirements:
* Graduate of any 4-year course or accomplished at least second year
* Eighteen years old and above.
* Strong interpersonal and excellent communication skills
* Experience with MS Office products and web-based applications
* Ability to learn quickly in a changing environment
* Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
* Flexibility to work a variety of shifts
* A passion for customer service
* Call Center experience / background is a plus
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work in Sucat, Parañaque and start immediately
* 150 positions available
Walk-in application is encouraged. Teleperformance Sucat Recruitment Office is located at the 2nd Flr. of Santana Grove, along Sucat Road, Paranaque City (beside Shopwise).
Open Monday-Friday, 9am-6pm
You may call (02) 828-6855 for inquiries.
REQUIREMENTS:
Interested applicants may apply at Teleperformance Recruitment Office:
Level 3 MS303 EDSA Central Pavilion (beside MRT Shaw), Mandauyong City.
Office hours are from 7am – 8pm Mondays – Fridays and 8am – 5pm Saturdays.
For inquiries, call us at 637-7111 loc. 301 – 302.
Please bring an updated copy of resume with 1×1 photo.
Mandarin Speaking CSR
(National Capital Reg)
Responsibilities:
Requirements:
* Fluent in Mandarin and English
* Highly Competitive but must be a team player
* Exceptional call handling skills
* Superior listening skills
* Ability to deliver information at customer’s knowledge level and style of communication in an understandable manner
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Flexible to changes and has sense of urgency
* Can work under pressure, and can deliver set goals
* Computer literate with keyboarding skills
* Should have a ready Passport
* Willing to relocate QUICKLY to Singapore temporarily, then for a longer term assignment in China
Teleperformance
Website: http://www.teleperformance.ph
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Security Engineer (Mall of Asia)
(National Capital Reg)
Responsibilities:
* Use the issue tracking software to log activities on each issue/request worked on.
* Take direction from the Support Lead on which issues to work on.
* Proactively work on issues assigned to the support team.
* Follow up on issues assigned to make sure there is forward progress.
* Help find Root Cause when needed.
Requirements:
* A minimum Bachelor’s degree in Information System Management, Computer Science, Electronics Engineering or other equivalent engineering discipline.
* 3+ years of experience in technical IT positions
* Fluent written & spoken English for communication with customers
* Bachelors Degree in Information Security\Technology or related field
* Deep and wide experience in solving and fixing technical issueKnowledge of IT support techniques and tools
* Knowledge of Root Cause Analysis techniques.Experienced in setting and achieving support goals
* Desired certifications: ITIL.
* Critical thinking and problem solving skills.
* Planning and organizing.
* Communication skills.
* Team work.
* Adaptability.
* Stress tolerance.
Teleperformance
Website: http://www.teleperformance.com
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Security Analyst
(Pasig, Mandaluyong City)
Responsibilities:
Duties and Responsibilities:
* Client project management – Interact with client to identify client security requirements, Document client requirements, Conduct regular client security status meetings, Client audit project management, Maintain hardcopies of audits and reports, Interact with IT and Security Consultants to fulfill client projects, Capture and document client.
* Manage client SLA – Risk management, Satisfy client security requirements and Report creation and presentation to client and internal staff.
* Assist the CISO as follows – Research unique client requirements such as regulations, Create security policies and standards, Help manage security related IT projects
* Assist sales in pre-sales activity – RFP responses, Client audits or questionneras, Client presentations.
* Occasional travel – Client site meetings in pre-sales activity, Educational training.
* Attend training, education or development programs to assist in improved performance
Requirements:
* Bachelor degree in Computer Information Systems or related business filed of study.
* 3 or more years in a Information security position – 1 or more years in a security analyst position / 2 or more years in a security administrative/consultant position.
* Understand and be familiar with statutory or regulatory compliance and best practices including: ISO 17799, ISO 27001, PCI, ITIL, SB1386, COBIT, SOX, GLBA
* Excellent communications kills
* Project Management skills
* Technical writing skills
* Organization skills
* Attention to detail
* Flexibility with diverse personalities
* Professional appearance and demeanor, and ability to maintain confidentiality is essential
* Must have strong sales skills to assist the sales team in pre-sales activity
* Ability to set priorities and work under pressure is essential
* Experience with project management technologies such as Microsoft Project is essential
* Must have an excellent ability to research any topic efficiently
* Must understand and be familiar with current industry and market trends
* Must have experience with information security fraud investigations
* Preferred Certifications: CISSP certification, PMP Certification, ITIL Certification
Teleperformance
Website: http://www.teleperformance.com
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company
Customer Service Representatives for a Pioneer Account
(National Capital Reg)
Responsibilities:
* Handle inbound customer service support calls from established customers
* Cross sell value added services or products that are offered by the company
* Provide consistent, superior service to every customer by utilizing all available tools and resources.
Requirements:
* Graduate of any four year course or accomplished at least second year college.
* Eighteen years old and above.
* Strong interpersonal and communication skills
* Fluency in English
* Experience with MS Office products and web-based applications
* Ability to learn quickly in a changing environment
* Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
* Flexibility to work a variety of shifts
* A passion for customer service and sales
* Call Center/Sales background is a plus
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work in Mall of Asia, Pasay City and start on June 21, 2010
Walk-in application is encouraged. Teleperformance Pasay Recruitment Office is located at:
Teleperformance
L2 North Parking Building
SM Mall of Asia, Pasay City.
Outbound Call Center Agent
(National Capital Reg)
Responsibilities:
Competently Handle Barclays Outbound Customer Service Calls by meeting or exceeding client defined metrics ( Quality, Sales , AHT, Fee reversal rate, CSAT)
Requirements:
* At least 6 months call center experience, preferred.
* Preferably with sales experience
* Type 25 wpm
* College level (at least second year) or College graduate of any course
* Ability to use desktop computer system and hardware, e.g. mouse, keyboard
* Logical problem solving skills and ability to multi-task
* Proven verbal and written communication skills consistent with North American Business standards
* Must have availability to work various shifts influenced by current business needs.
* Ability to use Windows operating systems and navigate between various windows
* Provide a positive, professional, and outgoing personality
* Good organization and work prioritization skills
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :
http://www.teleperformance.ph
Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters.
See more stories about Dell Pasay here.