Job Description

·  At least 2^nd year college level education of any course

·  With good communication skills

·  Background in basic hardware, software and general home electronics troubleshooting preferred

·  Knowledgeable in MS office& internet browsing

Responsibilities:

• As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:

Requirements:

• Candidate must possess at least Vocational Diploma / Short Course Certificate, any field.
• Comfortable speaking in English
• Fresh graduates/Entry level applicants are encouraged to apply.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

RESPONSIBILITIES:

• Provides technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems.
• Checks mail, fax and email to provide customer assistance.
• Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Completes, processes, and maintains applicable paperwork and records.
• Fluent in verbal and written English.
• Fluent in other languages if required by position.
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes and reports.
• Ability to interact positively, courteously and professionally with customers, employees and clients.
• Ability to follow defined procedures and deal with different andnspecialized situations.
• Ability to follow and carry out instructions in a step by step manner.
• Ability to read and interpret operating and maintenance instructions manuals.
• Ability to adapt to changing priorities and meet deadlines.

REQUIREMENTS:

Technical Support Representatives for Global Positioning System!
(National Capital Reg – Discovery Suites, Ortigas, Pasig City)

Responsibilities:

* Provide Technical support services on GPS products, using SAP CRM Application
* Provide customer service inquiry by giving sales order status, repair order status
* Provide troubleshooting on all GPS products included in the training curriculum
* Process sales and repair orders
* Process unit replacement after providing troubleshooting options
* Process accessory replacement after troubleshooting
* Offer Customer Loyalty Program to customer after troubleshooting options
* Provide support thru phone or email
* Agents in this account will be multi-skilled
* The agents will be trained first for car navigation and then for customer service
* The training will last for 4 to 8 weeks

Requirements:

• Good communication skills
• Professional customer service skills
• Can communicate with customers at various technical levels
• Analytical problem solving skills
• Good probing skills
• Good time management skills
• Ability to handle difficult customers effectively
•Ability to set expectations and deliver information in a positive way
• Typing speed of 25 wpm
• Internet Savvy
• ISP connections
• PC Architecture
• Technical Support experience in retail, sales and service is a plus
• PC hardware/software troubleshooting experience is a plus
• Completed 2 years in college with preference for course of study in computer science or related field

Performance Incentives:

* Highly Competitive Wage
* Technical Skills Premium
* Meal Allowance
* Rice Allowance
* Communication Allowance
* Health Care Coverage
* Group Life Insurance
* Employee Discount Program
* Monthly attendance bank pay-out distributed to the 20% of the agent population

TELUS International Philippines, Inc.

Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO

Technical Support Representatives

Requirements

-Must have finished at least two (2) years in college or possess a vocational/short course certificate.
-Excellent English communication skills.
-Good problem solving and decision making skills.
-Applicants should be Filipino citizens or hold relevant residence status.
-Willing to be assigned in at least one of our sites: Makati, Libis, Alabang, Shaw or North Edsa.
-Fresh graduates/Entry level applicants are encouraged to apply.
-Full-Time positions available.

Walk-in and experience our ONE DAY application process!

Stream Global Services

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

EASTWOOD CITY
2/F CyberOne Bldg.,
Eastwood City

QUEZON CITY
G/F SM North Edsa Annex
Quezon City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

careers.stream.com

Technical Support Representatives
(National Capital Reg – Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

Responsibilities:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com