Qualifications:

• Strong verbal and written communication skills
• Great interpersonal skills
• High customer service orientation
• Strong attention to details
• Ability to manage multiple, complex, on-going tasks and projects

Requirements:

• At least 1 year relevant work experience
• Willing to work in Sta Rosa, Laguna

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.
Team Leader

Provides leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.

College Graduate Degree Qualified
Minimum 2 years leadership experience within a service driven or high tech corporation
Minimum 1 year experience in call centre customer service role
Minimum 1 year experience in call centre management role
Call centre management certification
TCS rostering and staffing experience
Shift management capabilities and ability to manage varying skills of employees
Analytical ability to decipher statistical performance reports
Superior customer service skills
Strong multi-tasking and delegation skills
Strong communication skills, both written and oral
High level interpersonal skills
Interview skills (professional training preferable)
High level of organizational skills
Ability to deal with conflict in a positive fashion
Computer literate with experience using Microsoft Office products

RESPONSIBILITIES:

* Provide and document performance feedback through side-by-side coaching.
* Appropriately addresses human resources issues by escalating to their supervisor.
* Support and communicate business goals, production and quality/compliance standards, processes and procedures and policies.
* Assists in attaining the Programs objectives by assisting with “Floor Management Duty.”
* Keep management apprised of Agent morale and satisfaction levels and escalates issues affecting Agent morale and satisfaction to management.
* Provide leadership based on integrity, accountability and mutual respect.
* Other duties and responsibilities as assigned.

REQUIREMENTS:

* College graduate preferred, but not required. Preferred courses of study include, Computer Science, Engineering, Business Management, Finance or any related coursework.
* Management and/or Call Center experience preferred.
* Assertive self starter who can work independently, yet also functions well in a Team environment.
* Demonstrates peer leadership and maturity.
* Ability to lead and manage a diverse workforce in a fast paced, rapidly changing work place.
* Excellent attendance and performance in current role.
* Computer skills to include literacy level knowledge of Word, Excel and PowerPoint are required. MS Access skills a plus.
* Amenable to flexible hours to support hours of operation, including working on holidays, weekends and over night hours. Additionally, work weeks longer than 40 hours are common.
* Applicants should be Filipino citizens or hold relevant residence status.

TEAM LEADER
(Central Visayas – Cebu City)

Responsibilities:

*

* Creating sense of ownership within the employees and resolving employee issues, if any.
* Encouraging, supporting, and motivating subordinates.
* Looking constantly for development as well as continuous improvement for the entire team.
* Monitoring, organizing, and coaching team on a day-to-day basis.
* Continually striving for new ways to increase the opportunities of sales and/or customer satisfaction.
* Handling escalated calls, complaints, questions, and queries as necessary.
* Carrying out team meetings and actively participating in the monthly and weekly meetings.
* Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

Requirements:

Graduate of any college course.
Strong knowledge of customer care techniques and processes.
Exceptional analytical and listening skills.
Ability to operate well in a call center team environment.
Familiarity with several voice-logging / recording systems and tools.
Keenness and flexibility to work extended hours.
Natural flair for coaching, motivating, and interacting with people.
Experience with Client interaction

Vector BPO

Website:

http://www.vectorbpo.com

Company Address:
3F, Dakay Bldg., 72N Escario St., Cebu 6000
Industry:
Call Center / IT-Enabled Services / BPO

TEAM LEADER
(National Capital Reg – PASIG)

Responsibilities:
Assignment Summary

• The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing the competencies of the CSRs and ensuring that behaviours are in alignment with the TransVision goals.
• The TL reports directly to the Business Manager (BM)

*

Responsibilities:

The Team Leader is responsible for achieving employee, client, and shareholder satisfaction through effective people leadership.

Additional responsibilities may be added as the needs of the business change and expand:

• Promote communication and be open to feedback.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation amongst team members and colleagues.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.
• Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.
• Understand and meet production targets for different clients/projects.
• Review and evaluate performance reports.
• Meet production targets for the team.
• Set up individual targets for each CSR and skill level.
• Follow up on production targets for the team, CSR, and skill level.
• Take full responsibility for team results.
• Set priorities, within the TWW standards, in order to maximize own time management.
• Propose and promote motivational activities.
• Prepare and conduct appraisals.
• Utilize the Coach to identify your successes.
• Schedule Adherence must be reviewed daily to avoid payroll anomalies.
• Employee absenteeism less than 4% on a monthly basis.
• Coaching for success 50 side-by-side coaching/monitoring sessions per week and documented in the Coach. This is a minimum objective

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* At least 1-2 year(s) of working experience in the related field is required for this position (preferred with Customer Service and Billing experience)
* Applicants must be willing to work in PASIG.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* 3 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447

Team Leader
(National Capital Reg – Makati City)

Responsibilities:
- Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics.
- Analyzes call statistics to ensure performance and quality standards are met.
- Resolves worker issues or submits unsettled issues to the HR Department for appropriate action.

Requirements:

* At least 1 year of related working experience is required for this position.
* Must have at least two (2) years experience in a Call Center industry
* Able to plan own work and work of others.
* Able to write routine reports and correspondence.
* Strong command in English both oral and written.
* Strong proficiency in Internet, Email and MS Office application.
* Able to prioritize in a fast paced environment, adjust to changing priorities and work well under pressure.
* Able to exercise initiative and judgment as well as make decisions within the scope of assigned authority.
* Must be detailed-oriented and able to gather information quickly.
* Willing to work on graveyard shifts, shifting schedule, weekends and holidays, and willing to work overtime.
* Candidate must possess at least a Bachelor’s/College Degree, any field.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.

Startek International Limited
Company Address: G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Iloilo – Team Leader
RESPONSIBILITIES:

* Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
* Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
* Develop all frontline personnel and be a positive role model for them and leading by example.
* Providing timely identification and response to CSR performance needs / issues.
* Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have at least 1 year experience in call centre as Team Leader or equivalent role.
* Shift management capabilities and ability to manage varying skills of employees.
* Analytical ability to decipher statistical performance reports.
* Superior customer service, delegation and multi-tasking skills.
* Strong communication skills, both written and oral.
* High level interpersonal and organizational skills.
* Must be willing to work in Bacolod
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com

IT SITE SUPPORT TEAM LEADER
(National Capital Reg)

Responsibilities:

* Good communication skills. This includes being a good communicator and a good listener
* Process oriented. Adheres to the agreed policies and procedures
* Character. Strong personality who can speak up to the client and other Department Managers
* Skill in organizing resources and establishing priorities
* Ability to work with minimal supervision and to interfere across functions and rank

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in technical call center environment.
* Knowledge of current technological developments/ trends in area of expertise.
* Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignmentAbility to communicate effectively, both orally or in writing
* Knowledge of the operational and procedural aspects of computer systems, hardware, software, and peripheral equipmen
* Strong interpersonal skills, flexibility, and customer service orientation.
* Technical background preferred, if none candidate should at least be a fast learner, interested and willing to learn in the IT field
* Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports.
* Candidate must be willing to work in Shifting schedules preferably graveyard shift.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays, 10am to 6pm Walk-in applications are encouraged.

ILOILO – Team Leader for Language Readiness
RESPONSIBILITIES:

REQUIREMENTS:

* Comprehensive knowledge of supervisory practices and processes
* Some managerial experience preferred
* Training background preferred in American English language training – ACE preferred
* Minimum of 3 years experience in a customer service environment or related position, preferably in a teleservices or telecommunications company within the training arena.
* Supervisory experience required
* Some experience with all aspects of training (assessment, development, facilitation, analysis, etc.)
* Must be willing to work in Iloilo

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

PASAY – Team Leader
RESPONSIBILITIES:

REQUIREMENTS:

* Shift management capabilities and ability to manage varying skills of employees
* Analytical ability to decipher statistical performance reports
* Superior customer service skills
* Strong multi-tasking and delegation skills
* Strong communication skills, both written and oral
* High level interpersonal skills
* Interview skills (professional training preferable)
* High level of organizational skills
* Ability to deal with conflict in a positive fashion
* Computer literate with experience using Microsoft Office products
* Minimum typing speed of 35 wpm with 95% accuracy
* Professional affiliations in call center industry
* Must be willing to work in Pasay

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

Team Leader for CEBU (Medical Background)
(Central Visayas)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Nursing or Pharmacy/Pharmacology
* At least 5 year(s) of BPO and/or clinical working experience in the related field is required for this position
* Candidates must be based or willing to be assigned in Cebu
* Applicants should be Filipino citizens or hold relevant residence status
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Healthcare – Pharmacy or equivalent. Job role in Pharmacist or equivalent
* 3 Full-Time positions available

StaffRIGHT Solutions, Inc.
Unit 309 Peninsula Court
8735 Makati Avenue cor. Paseo de Roxas,
Makati City 1226
Telephone: +632 7504521 +632 7504630
Fax: +632 7504521
Email: careers@staffright.com.ph

Team Leader for Collections
(National Capital Reg – Muntinlupa City)

Responsibilities:

* Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
* Understand performance metrics and and perform trends analysis.
* Recommend & execute suitable actions to the customer while making process improvements to ensure delivery on all performance metrics.
* Maintain approved headcount so as to ensure zero revenue leakage and manage the team kitty.
* Set goals for the team and communicate goals and other information.
* Hold one-on-one meetings with team members and give feedback to the team members.
* Conduct annual performance review and roll out various contests and other motivational tools for team from time to time.
* Proactively resolve people issues and ensure that attrition is well below the defined target.
* Communicate with the customer on a regular basis to discuss operational issues, and to build rapport with the customer.
* Attend customer calls and meetings

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year(s) of collections experience in an international call center setting with at least 1 1/2 years stint as team lead or supervisor handling a team of collections agents.
* Preferrably with experience in doing Late Stage collections and knowledgable in relevant federal & state provincial collections laws
* Applicants must be willing to work in Muntinlupa City.
* Full-Time positions available.

www.genpact.com

Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :

http://www.genpact.com

Team Leader – Leyte
(Eastern Visayas – Palo, Leyte)

* Identify areas of opportunity within the team(s) to develop and implement comprehensive action plans.

* Maintain team motivation though continues feedback, positive reinforcement and incentive contest.

* Monitor and enforce CSR schedule adherance and timely accurate account of payroll hours.

* Provide feedback to Operations Manager, Account Executives and Trainers on areas to improve productivity and procedures.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Mass Communications or equivalent.

* At least 6 months of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.

* Experience in BPO / Call Center is a MUST

* ATL, Coach or Floor-Walkers are encouraged to apply

* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent. Job role in Supervisor/Team Lead or equivalent.

* Willing to work in Palo, Leyte

* 3 Full-Time positions available.

JobStreet SELECT – JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com