Korean Customer Service Representative (SA-Ortigas)
(National Capital Reg – Ortigas)

Successful candidates will provide professional and efficient technical and customer support to a multinational corporation that designs and markets consumer electronics, computer software, and personal computers.

To qualify for this position, you must have the following:

• Preferably a University degree or the equivalent
• Excellent in Korean (speaking and writing)
• Excellent interpersonal skills
• Proficiency in MS Office Applications
• For foreign nationals, they must have a valid Tourist Visa.

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) paid vacation leaves and sick leaves
(2) meal and overtime allowances
(3) medical and dental coverage for you and qualified dependents
(4) group life insurance coverage
(5) career growth based on your performance
Plus a whole lot more cash and non-cash benefits

Interested candidates may send their resume to mary.chionglo@sykes.com

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO

Mandarin-English Customer Service Representative (SA-Ortigas)
(National Capital Reg – Ortigas)

Successful candidates will provide professional and efficient technical and customer support to a multinational corporation that designs and markets consumer electronics, computer software, and personal computers.

To qualify for this position, you must have the following:

• Preferably a University degree or the equivalent
• Excellent in Mandarin (speaking and writing) and good in English
• Excellent interpersonal skills
• Proficiency in MS Office Applications
• For foreign nationals, they must have a valid Tourist Visa.

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) paid vacation leaves and sick leaves
(2) meal and overtime allowances
(3) medical and dental coverage for you and qualified dependents
(4) group life insurance coverage
(5) career growth based on your performance
Plus a whole lot more cash and non-cash benefits

Interested candidates may send their resume to mary.chionglo@sykes.com

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO

Outbound Sales Representatives for a Dayshift Account
(National Capital Reg – Marikina City)

* With good English communication and conversational skills.
* Ability to navigate computer systems while listening to calls.
* With strong selling skills.
* With a confident and outgoing personality.
* At least 6 months call center experience required (from an Australian account an advantage).
* Full-Time positions available.

Due to the urgency of the requirement, applicants are encouraged to walk in at the Marikina site:

Sykes Asia, Inc.
2/F ECOM Bldg., Riverbanks Center, Marikina City
Recruitment hours 8am to 8pm, Mondays to Fridays
Please bring a valid ID and an updated resume.
You can also send your resume to manilasourcingteam@sykes.com

IT Helpdesk
(National Capital Reg)

* Logs, analyzes and helps to solve internal problems of users or dispatch to the next level of support (i.a. Database Administrator, Network Administrator, Voice System Administrator) for all issues

* provide a professional and efficient customer support/service function for all Sykes Clients/Account Team across all Sykes Manila Centers, in line with Sykes and client contractual requirements via email and phone callbacks.

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* 1+ years helpdesk & customer service experience via phone and email
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
* 4 Full-Time and Contract position available.

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

QM Officer (Japanese)
(National Capital Reg – Ortigas)
 QA Account Management
• Conducts Scoring Validation on QM Results
• Facilitates and coordinates Client and Account Calibrations
• Releases on-time Reports as agreed with the Accounts and Clients
• Represents QA during Client Visits, Presentations and QBRs
• Coordinates with the QA Supervisor and Account on their requirements during Account Implementation
• Serves as Interpreter / Translator during client conference calls and / or meetings

 Systems Support Services
• Conducts Soft Skills Evaluations
• Translates Transactions (during Quality Monitoring), Call Scripts, Web Sites and other Training Materials

Candidate must possess at least a Bachelor’s/College Degree in any field.
Required skill(s): Excellent in Japanese language.
Required language(s): Japanese.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent. Job role in Quality Control/Assurance or equivalent.
1 Part-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Technical Support Representative for VOIP
(Ortigas, Pasig City)

* Call receipt (first point of contact for Customers for problem recording)
* Customer verification
* Call problem validation and documentation
* Initial technical problem analysis during Live Call handling
* Customer Alarm Tracking System alert monitoring and trouble ticket generation
* Status customer on a regular basis
* Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
* Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

* Preferably a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
* Previous call center / IT support experience is preferred but not required
* Telco, ISP or Help Desk experience or knowledge
* CCNA or equivalent knowledge is a plus
* Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
* Must have a strong command of the English language (written and verbal)

Walk in at any of the following sites with a copy of your resume and a valid ID.
SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Loan Officers
(National Capital Reg – Ortigas Center, Pasig City)

Requirements:

* Good Communication Skills.
* Assertive and aggressive with excellent analytical skills.
* Good at systems navigation.
* Background in inbound financial account preferred.

Due to the urgency of the requirement, applicants are advised to walk in at our Ortigas site with a resume and a valid ID:

Sykes Asia Inc.
14/F Unionbank Plaza, Ortigas Center, Pasig City

You can also send your resumes to:
manilasourcingteam@sykes.com

Technical Support Representative for VOIP (for Pooling)
(Ortigas, Pasig City)

Responsibilities:

* Call receipt (first point of contact for Customers for problem recording)
* Customer verification
* Call problem validation and documentation
* Initial technical problem analysis during Live Call handling
* Customer Alarm Tracking System alert monitoring and trouble ticket generation
* Status customer on a regular basis
* Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
* Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

Requirements:

* Preferably a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
* Previous call center / IT support experience is preferred but not required
* Telco, ISP or Help Desk experience or knowledge
* CCNA or equivalent knowledge is a plus
* Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
* Must have a strong command of the English language (written and verbal)

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Technical Trainer
(National Capital Reg – Ortigas)

Responsibilities:

* Designs and delivers Product and customer skills training

Requirements:

* College degree (Bachelor or higher)
* Customer Service and/or Technical Support call center experience
* Experience providing support and assistance for users of software applications or experience working closely with others who had this responsibility
* Advance Knowledge of Computers including Operating Systems, hardware and internet.
* Experience or demonstrated ability to train technically oriented people
* Excellent written and oral communication skills
* Fluent in English with neutral accent. Excellent comprehension.
* Ability to learn and act quickly
* Self-motivated
* Performs well under pressure and tight deadlines
* Thrives in a fast paced environment
* Experience developing technically oriented, application or process-based training content and curriculum
* Experience measuring the effectiveness of training curriculums
* Familiarity working with international clients

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

GRAPHIC ARTIST
(National Capital Reg – Ortigas)

Responsibilities:

The Graphic Artist (GA) will be responsible for the creative execution and to a certain extent provide the creative direction in the design, layout and creative formatting of a variety of projects, for both above the line and below the line advertising (including but not limited to print, brochures, posters, flyers, van wrap, light boxes, banners and other identified collaterals used externally) corporate identity and packaging.

Requirements:
 Candidate must possess at least a Bachelor’s/College Degree in Advertising/Media, Art & Design or equivalent.
 Required skill(s): Photoshop (CS2 and CS3), Illustrator, Freehand, In-Design, Corel Draw & Web Page Design
 Must be familiar with Flash and Web enhancement technologies such as DHTML and JavaScript.
 Management of product branding, project management and graphics consultation
 Experience gained from advertising or marketing company is an advantage
 Preferably 3-5 yrs experience specializing in Arts/Creative/Graphics Design or equivalent.
 Can conceptualize, develop & render creative ideas
 Knowledgeable in digital imaging and print production process from compre to printing
 Web design experience a plus
 Applicants should be Filipino citizens or hold relevant residence status.

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Customer Service Representative – Credit Card Sales and Activation
(National Capital Reg)

RESPONSIBILITIES:

* Handles customer’s problems arising from credit card activation / re-activation. Requires upselling of product supported.
* Provides first line voice customer service. Accepts inbound calls.
* Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer is within the guidelines of the client.

REQUIREMENTS:

* Candidate must have attained at least 2 years in college
* Good English Communication Skills
* Required skill(s): Microsoft Windows.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales – Telesales/Telemarketing or equivalent.
* 25 Full-Time positions available.
* Must be willing to do upselling
* Must be willing to work in Makati
* Must be willing to work on shifting schedules and split offs

Walk in at any of the following sites with a copy of your resume and a valid ID:

Sykes Asia, Inc.
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Visit ph.sykes.com for the list of Sykes Recruitment Events.

Japanese TSR for Quezon Avenue site (Job Code: JP-TSR)
(National Capital Reg – Quezon Avenue, Quezon City)

Responsibilities:

* To provide quality technical/customer service to clients via phone using the Japanese/Nihonggo language

Requirements:

* Finished at least 2 years in college or similar college-level education (any course)
* Working knowledge of computers (can do basic PC troubleshooting)
* Excellent written and spoken Japanese/Nihonggo communication skills
* Excellent written and spoken English communication skills
* Willing to be assigned at Sunnymede IT Center (SITC) along Quezon Avenue, Quezon City
* Willing to work on a day shift schedule (7am-4pm, Monday-Friday)
* Available to start ASAP

Walk-in applicants are invited to visit any of the following sites: (bring your updated resume and any valid ID)

* ORTIGAS, PASIG CITY: 19th/F One San Miguel Ave. Bldg. (OSMA), San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* MAKATI CITY: 34th/F Burgundy Corporate Tower (BCT), 252 Sen. Gil Puyat Avenue (Buendia), Makati City (across CEU Makati)
* QUEZON CITY: 2nd/F Sunnymede IT Center (SITC), 1614 Quezon Avenue, Quezon City (beside Hi-Top Supermarket)

Applicants should be Filipino citizens or hold relevant residence status.

Email Resume to HResume@sykes.com and indicate Job Code: JP-TSR.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019