Workforce Support
(National Capital Reg)

Responsibilities:

*Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
*Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources
*Distributes data according to SOP’s
*Receives, researches, reports and documents facility, technology and system issues.
*Provides regularly scheduled and ad hoc reporting when necessary.
*Monitors workforce management system, ACD’s, client tools and other work load/service level information. Provides guidance to operations and other service partners to optimize client and StarTek performance.
*Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies
*Basic knowledge of call center operations.
*Fluent in verbal and written English.
*Strong written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
*Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
*Ability to write reports, business correspondence, and procedure manuals.
*Ability to define problems, collect data, establish facts, and draw valid conclusions.
*Ability to calculate percentages and perform basic math operations.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

Senior Operations Manager
(National Capital Reg)

Responsibilities:
1. Tracks and reports performance of individual employees, supervisors, and groups as a whole

at the site or client level.
2. Audits and observes supervisors to ensure coaching is effectively provided and documented.
3. Demonstrates leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships.
4. Ensures call volume forecasted is met on an hourly, daily, weekly, and monthly basis.
5. Ensures client KPI’s are met or exceeded.
6. Ensures that support ratios are at goal.
7. Measures, reports and communicates revenue and service level goal attainment on a daily, weekly, and monthly basis for individuals, groups and the call center overall.
8. Encourages site participation and participates and plans community activities.
9. Ensures accurate and timely communication of client issues to and from the teams.
10. Trains and mentors direct reports to ensure efficient operations.
11. Participates in team meetings, joint calls, and client call monitor sessions.
12. Ensure on-going maintenance and upkeep of assigned call center.
13. Ensures maximum productivity by maximizing on-phone time for all specialists to include acceptable non-productive levels.
15. Coordinates assigned contact center projects.
16. Interfaces with other departments within the company as needed.
17. Directs client interface consistently and frequently.
18. Reviews and approves supervisory performance evaluations for each call center.
19. Brainstorms ideas and processes to maximize call center operations.
20. Evaluates general working conditions on all platforms to ensure productive and safe working conditions.
21. Acts as client contact along with the Site Director. Also acts as profit and loss contact in absence of
Site Director.
22. Assists in spearheading community projects with Site Director.

• Fluent in verbal and written English.
• Solid knowledge of computers and software applicationsincluding spreadsheet (Microsoft Excel),word processing(Microsoft Word) and e-mail (Microsoft Outlook) software applications.
• Excellent written and verbal communication skills with theability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Skill in establishing and maintaining effective working relationships.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and business correspondence.
• Ability to plan own work and the work of others in one or more departments, and exercise initiative and judgment as well as make decisions within the scope of assigned authority.
• Ability to prepare and/or develop plans for projects and programs involving coordination with other departments and/or outside organizations.
• Ability to adapt to changing priorities, meet deadlines and work well under pressure.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to lead, coach and develop staff.
• The ability to present to clients as needed.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -

Account Administrator (Project-based)
(National Capital Reg)

Responsibilities:
1. Tracks and maintains daily receipts. Prepares bank deposits for checks, analyzes daily bank statements and posts payment to the correct vendor in the accounting system and sets up records.

2. Establishes tables of accounts and assigns entries to proper accounts, Accounts Payable, Accounts Receivable (AP, AR).

3. Collects new customer information and matches invoices against purchase request orders and sets up files.

4. Reviews and inputs invoices and notifies management of aging invoice issues.

5. Coordinates payments and/or billings, purchase requests, credit memorandums and receipts.

6. Maintains accurate records and posts journal entries.

7. Monitors and prepare schedules to be used for the annual financial statement audit.

8. Maintains disbursement reports that categorize expenses.

9. Prepares, maintains and reconciles various general ledger items and large cash accounts.

10. Performs basic accounting functions.

11. Assist Accountant II with transactions.

12. Puts together spreadsheets and basic reports for analysis.

- Fluent in speaking and writing English.
- Basic knowledge of Generally Accepted Accounting Principles (GAAP).
- Strong organizational skills. Need to be able to prioritize in a fast paced environment, adjust to changing priorities, meet deadlines and work well under pressure.
- Ability to work with others in an international environment.
- Must be detail-oriented and accurately report information.
- Solid analytical and problem-solving skills including problem identification, analysis, action planning and execution.
- Must be able to establish and maintain effective working relationships.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Banking/Financial Services or equivalent.
* Full-Time positions available.
* Willing to work in Makati.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

Database Administrator II
(National Capital Reg)

Responsibilities:
1. Implementation and monitoring of database maintenance functions (back-up routines,database health check).

2. Ensures that all databases are properly documented.
3. Manage database security based on requirements.
4. Monitor system performance and make recommendations for system configuration adjustments in an effort to optimize performance of SQL programs and capacity of customer’s systems.
5. Creates databases/tables based on a provided design. Database design is the application or database designer’s responsibility.Collaborate with IT team members to determine best practices in creating applications.
6. Develops infrastructure for applications and reporting.
7. Collect and analyze system performance data for the SQL programs and estimate future capacity requirements using long-term historical data.
8. Manage the movement and location of all database files and objects within the SQL database. This includes managing the relocation of data files, transaction log files and system databases. The DBA will use reasonable efforts to notify customer in advance of all file relocations.
9. Monitor system performance and adjust system configurations in an effort to optimize performance of SQL programs and capacity of customer’s systems.
10. Provides mentorship and technical guidance to lower levels.
11. Facilitates data recovery from backup media in the event of a system failure.

• Must be fluent in English verbal and written communications.
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes and reports.
• Ability to interact positively, courteously and professionally with customers,employees and clients.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of database construction and security principles and best practices.
• Solid knowledge of computer equipment and software applications.
• Expert knowledge of computer equipment and software applications

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees.
* Full-Time positions available.

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Database Administrator II
(National Capital Reg)

Responsibilities:
1. Implementation and monitoring of database maintenance functions (back-up routines,database health check).

2. Ensures that all databases are properly documented.
3. Manage database security based on requirements.
4. Monitor system performance and make recommendations for system configuration adjustments in an effort to optimize performance of SQL programs and capacity of customer’s systems.
5. Creates databases/tables based on a provided design. Database design is the application or database designer’s responsibility.Collaborate with IT team members to determine best practices in creating applications.
6. Develops infrastructure for applications and reporting.
7. Collect and analyze system performance data for the SQL programs and estimate future capacity requirements using long-term historical data.
8. Manage the movement and location of all database files and objects within the SQL database. This includes managing the relocation of data files, transaction log files and system databases. The DBA will use reasonable efforts to notify customer in advance of all file relocations.
9. Monitor system performance and adjust system configurations in an effort to optimize performance of SQL programs and capacity of customer’s systems.
10. Provides mentorship and technical guidance to lower levels.
11. Facilitates data recovery from backup media in the event of a system failure.

• Must be fluent in English verbal and written communications.
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes and reports.
• Ability to interact positively, courteously and professionally with customers,employees and clients.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of database construction and security principles and best practices.
• Solid knowledge of computer equipment and software applications.
• Expert knowledge of computer equipment and software applications

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees.
* Full-Time positions available.

StarTek …when it really matters… www.startek.com

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Spanish Candidate Screening Specialist (eRecruiter-Spanish)

RESPONSIBILITIES:
-Monitors applicant flow for assigned site(s) through applicant tracking system.
-Monitors completion of pre-employment assessments of applicants to determine eligibility for hire.
-Maintains multiple scheduling calendars for self and Professional Interviewer to track follow ups, interviews, and other items as assigned, including providing additional interview support as needed/required.
-Evaluates applicant’s qualifications and checks references (as applicable) to determine eligibility of hire.
-Corresponds with job applicants to notify them of non-employment consideration due to assessments or other non eligibility issues.

POSITION PURPOSE:
-Conduct applicant phone interviews and responsible for further applicant coordination handling diverse sites of StarTek Enterprise.

REQUIREMENTS:
-Candidates must be at least second year College level. Technical course or Diploma course program is accepted.
-Must have at least one (1) year experience as a Customer Service Representative in a Call Center environment. Experience as a Spanish Language Customer Support an advantage.
-Strong command in Spanish and English language both oral and written.
-Strong proficiency in Internet, Email and MS Office application.
-Able to prioritize in a fast paced environment, adjust to changing priorities and work well under pressure.
-Must be detailed-oriented, strong analytical and able to gather information quickly.
-Willing to work on graveyard, shifting schedule, weekends and holidays.

For interested applicants, please click on the link below to complete your application:

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -

Revenue Assurance Analyst
RESPONSIBILITIES:

* Review StarTek’s processes and procedures to identify, implement and document improved ways to maintain revenue and to reduce lost revenue.
* Quantifies revenue loss and ties the loss to specific causes.  Conducts financial analysis of revenue impacting events across the enterprise.
* Produces metrics that will allow for a measurable ROI as well as in-depth evaluation of the initiative.
* Develops a thorough understanding of all client contracts and identifies areas of revenue loss (e.g. billing, scope creep, COLA, span of control, etc).
* Ascertain key controls throughout the billing cycle. Create and maintain an extensible framework and methodology which will facilitate the deployment of a viable revenue assurance process.

JOB FUNCTION:

* The role focuses on evaluating, reviewing the root cause of revenue leaks across the StarTek enterprise’s revenue cycle
* Embeds preventative assurance mechanisms in the processes and systems to ensure long-term sustainability and profitability.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s Degree in the field of Accounting, Banking and Finance or the equivalent.  CPA holder a strong advantage.
* Must have at least 5 years working experience in Financial Analysis, Cost or Revenue Accounting and client contract administration.
* Experience working in a Call Center / Business Process Outsource industry an advantage.
* Ability to read, analyze and interpret financial documents, legal contracts & common business documents required.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages required.
* Solid analytical and problem-solving skills, including problem identification, analysis, action planning and execution required.
* Strong proficiency in PC applications, MS Office (ex: Excel, Word, Powerpoint).
* Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
* Willing to work on graveyard, shifting schedule, weekends and holidays.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

HR Specialist (Project Based)
RESPONSIBILITIES:
1. Assists with employment application process.
2. Performs other clerical duties including filing, photocopying, and collating.
3. Assists with HR tasks

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Candidate must have 3-6 months Recruitment/HR or CSR experience.
* Excellent English communication skills — written and oral
* Can start ASAP
* Project based employment

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -