Looking for a Call Center job in the Philippines?
Responsibilities:
Requirements:
CUSTOMER SERVICE REPS. WITH SALES- CANADIAN TELCO ACCOUNT
(National Capital Reg)
Requirements:
* Must be 18-35 years old
* Should be confident to communicate in English
* Willing to work on shifting & graveyard schedule
* Customer service-oriented
* Candidates should have attended/completed at least 2nd Year College of any course or should have completed 2 years of a Vocational Program
* 25 Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status
* Positive, driven, and should be a team-player
* Passionate, energetic and enthusiastic
* Three month call center experience is required for this position.
Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
S.T.A.R. Hub Schedule
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.
Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays
IT Helpdesk Analyst
(National Capital Reg)
Responsibilities:
* This position is responsible for providing remote telephone and e-mail technical support and assistance for internal and external customers.
* The objective of the role is to maximize the number of resolved incidents at first line without referral and to enhance customer satisfaction.
* To register, own and manage all incidents and service requests.
* The successful candidate will be able to work in a highly pressurized environment while effectively communicating with customers, maintaining enthusiasm, and displaying sound judgment and common sense. They will be effectively able to deal with rapid technological and business change.
* The candidate is required to work in three-shift pattern on a rota basis as required.
Requirements:
* Candidates must be a Graduate of any IT related courses.
* Candidates must have IT relevant work experience as an advantage
* Call Center Experience is a plus
* Good command of Oral and written English
* Strongly customer service oriented
* With strong analytical and crisis management skills and with ability to maintain confidentiality and must be Flexible
* Candidates must be willing to be assigned in Oritgas, and willing to work in Graveyard shift.
* Full-Time positions available.
Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays
CUSTOMER SERVICE REPRESENTATIVES- PIONEER ACCOUNT
(National Capital Reg)
Responsibilities:
* Providing first class assistance via telephone, email or post on issues relating to Customer on-line credit files
* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives
Requirements:
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Fresh graduates/Entry level applicants are encouraged to apply
* Applicants should be Filipino citizens or hold relevant residence status
* Willing to work on shifting schedules, holidays & weekends
* Excellent written & verbal communication skills (English)
* Ability to communicate effectively, clearly & positively
* Excellent Customer Service Skills
* Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs
* Strong persuasive & influencing skills
* Attention to detail
* Familiarity with Operating Systems (Windows, Microsoft etc)
* Previous call centre & objection handling experience desirable \
* Fixed Saturdays & Sundays off
Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
S.T.A.R. Hub Schedule:
Mondays to Fridays
9am to 6pm
Walk-in applications are encouraged.
Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9am-6pm
Mondays to Fridays
Learning Specialist (Customer Service Account) – BAGUIO
(C.A.R – Baguio City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Baguio City.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Sitel Baguio, BCEZ Loakan Road, Baguio City 2600 Tel.: 074-447-1912 Fax: 074-447-1901 Sitel Recruitment Schedule Mondays to Saturdays 9am to 6pm Walk-in applications are encouraged.
Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Tel :
860.0000
Company Fax :
634-5414
WebSite :
http://www.sitel.com
Network Engineer
(National Capital Reg – Pasig City)
Responsibilities:
* The Network Engineer is responsible for assisting in the planning, installing, configuring, troubleshooting, and maintaining all wide area network (WAN) hardware and software and all global aspects of the Telecommunications infrastructure supported by the regional NOC.
Requirements:
* Candidate MUST be a Cisco Certified Network Associate (CCNA).
* Candidate must have at least 3 years work experience in Systems Networking in a large-scale company, supporting at least 500 (five hundred) users/workstations.
* Candidate must have very strong knowledge of and ability to configure LAN/WAN, IP Technologies, Routers, and Switches.
* Applicants should be Filipino citizens or hold relevant residence status.
Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :
http://www.sitel.com
Senior Systems Developer
(National Capital Reg – Pasig City)
Responsibilities:
* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.
Requirements:
* Bachelor’s degree in Computer Science, Computer Engineering, or related field.
* At least 3 years programming work experience.
* Full development life cycle experience.
* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.
* Proficiency in database programming such as SQL, MySQL, and ADO.net
* MCP or relevant Microsoft certification is a plus.
* Applicants must be willing to work on a shifting schedule at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.
Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com
CSR-Canadian Telco(OJV,Pasig City)
(National Capital Reg – OJV, Pasig City)
Requirements:
* At least 2nd year level in college.
* At least 18 years old and above.
* No employment termination due to just cause in work history
* Above average English communication and comprehension skills
* 1-2 years experience in customer service preferred
* Knowledge of technical environment an asset
* Experience in Retail or Call Center sales preferred
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am to 6pm
Walk-in applications are encouraged.
Regional Quality Director
(National Capital Reg)
Responsibilities:
Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard. Additionally, the Director of Quality is responsible for implementation and maintenance of all quality projects and programs, including the quality/call monitoring process, pilots, and design of experiments. Works with all levels of the management team, stakeholders, associates, and client representatives, including daily interaction with site leadership. Liaison between Sitel and the client for quality issues, as well as involvement with performance and policy issues.
Requirements:
Education: Four-year college degree in a business-related field or equivalent experience.
Experience Target: 8+ years industry-related experience, ideally including a combination of call center, project management and quality experience. Statistical process control, personnel management, and quality monitoring experience are preferred. Previous experience with COPC and/or Six Sigma projects is also helpful.
Skills: Project Management, problem solving, and process development skills. Research, reporting, and analytical skills, including sound ability to use PC applications (Windows, Excel, Access, Word, PowerPoint, Email and Internet). Excellent grammar, written and oral communication skills. Organizational and time management skills.
Knowledge/Abilities: Ability to work in a dynamic, fast-paced environment. Fundamental understanding of statistical process analysis. Demonstrated ability to develop productive interpersonal professional relationships and interact with all levels of internal and external clients. Solid understanding of math principles, charts, and graphs. Ability to provide direction and coaching to Process and Quality Analysts. Ability to lead and facilitate teams in quality-related activities. Strong understanding of account management and operational processes desired.
Special Certifications: Six Sigma, COPC
Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :
http://www.sitel.com
Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays through Fridays/9am until 6pm Walk-In applicants are welcome.
Customer Service Professional – Non Voice Account
Sitel Philippines
Pioneer, Mandaluyong City