IT Service Desk Analyst
(National Capital Reg)

Responsibilities:

* This position is responsible for providing remote telephone and e-mail technical support and assistance for internal and external customers.

* The objective of the role is to maximize the number of resolved incidents at first line without referral and to enhance customer satisfaction.

* To register, own and manage all incidents and service requests.

* The successful candidate will be able to work in a highly pressurized environment while effectively communicating with customers, maintaining enthusiasm, and displaying sound judgment and common sense. They will be effectively able to deal with rapid technological and business change.

* The candidate is required to work in three-shift pattern on a rota basis as required.

Requirements:

* Candidates must be a Graduate of any IT related courses.

* Candidates must have  IT relevant work experience as an advantage

* Call Center Experience is a plus

* Good command of Oral and written English

* Strongly customer service oriented

* With strong analytical and crisis management skills and with ability to maintain confidentiality and must be Flexible

* Candidates must be willing to be assigned in Oritgas, and willing to work in Graveyard shift.

* Full-Time positions available.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays

Executive Assistant
(National Capital Reg)

Requirements:

* Candidates must have at least three cumulative years of experience as an Executive Assistant / Secretary, preferably in a call center environment.
* Candidates must have good oral and written communication skills in English.
* Preference will be given to candidates who can start immediately.
* Candidate must be willing to work in shifting schedules in Ortigas, Pasig.

Sitel Ortigas Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays

Junior Programmer
(National Capital Reg – Pasig City)

Responsibilities:

* Monitor DSS Scheduler and resolve issues as they arise.

* Handle preliminary troubleshooting and/or escalate issues as required.

* Operate within the boundaries defined by Service Level Agreements (SLA) and ensure all contractual obligations and deliverables are correct.

* Provide clear updates to the business from the time an issue arises to the time it’s resolved.

Requirements:
Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent. Candidate must possess strong knowledge of I.T. operations and DSS Scheduling software. Candidate must be knowledgeable in VB, C++, SQL, and/or Perl. At least 6 months of technical experience in IT technical support, IT operations and IT call centers. Applicants must be willing to work in Pasig City on a shifting schedule. Full-Time positions available. Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414 Bring 2 copies of your updated resume and a valid ID.

Reports Analyst w/ BPO experience
(National Capital Reg)

Requirements:

* Candidates must have at least one year work experience in mass transaction, preferably in a call center environment.

* Candidates must have strong organizational, communication, and analytical skills.

* Candidates must be highly proficient in MS Excel

* Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems

* Candidates must be willing to work in a shifting schedule in Ortigas Center, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

IT SITE SUPPORT TEAM LEADER
(National Capital Reg)

Responsibilities:

* Good communication skills. This includes being a good communicator and a good listener
* Process oriented. Adheres to the agreed policies and procedures
* Character. Strong personality who can speak up to the client and other Department Managers
* Skill in organizing resources and establishing priorities
* Ability to work with minimal supervision and to interfere across functions and rank

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in technical call center environment.
* Knowledge of current technological developments/ trends in area of expertise.
* Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignmentAbility to communicate effectively, both orally or in writing
* Knowledge of the operational and procedural aspects of computer systems, hardware, software, and peripheral equipmen
* Strong interpersonal skills, flexibility, and customer service orientation.
* Technical background preferred, if none candidate should at least be a fast learner, interested and willing to learn in the IT field
* Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports.
* Candidate must be willing to work in Shifting schedules preferably graveyard shift.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays, 10am to 6pm Walk-in applications are encouraged.

Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 8 months programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Candidates must be willing to work in shifting schedules preferably graveyard shift .

* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
21/F Taipan Place Building
Emerald Avenue, Ortigas Center
Pasig City

Tel.: 860-0000

Learning Specialist w/ BPO Experience
(National Capital Reg)

Responsibilities:
• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

Requirements:

Candidate must be a visa holder and willing to travel to UK.

Candidate must possess at least a Bachelor’s/College Degree , any field.

At least 2 year(s) of working experience in the related field is required for this position.

Strong facilitation, problem-solving, research and decision-making skills.

Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).

Organizational and time management skills, with the ability to plan and prioritize.

Excellent analytical and judgment skills.

Ability to demonstrate the interpersonal skills necessary for client and site contact.

Candidate must be willing to work in shifting schedule preferably graveyard shift.
2 Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays,9am to 6pm Walk-in applications are encouraged.

Executive Assistant
(National Capital Reg)

Requirements:

* Candidates must have at least three years work experience as an Executive Assistant / Secretary, preferablly in a call center environment.

* Candidate must be willing to work in shifting schedules in Ortigas, Pasig.

* Candidates must have good oral and written communication skills in English.

* Preference will be given to candidates who can start immediately.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Senior Operations Manager w/ BPO Experience
(National Capital Reg)

Responsibilities:

* Manage first line supervisors that are responsible for managing day-today operations of a team of representatives handling customer inquiries and issues.
* Ensure client and corporate service, quality, and contribution goals, financial, metric and associates satisfaction goal within the site are met.
* Provide leadership and management to associates; provide training and development of supervisory team.
* Coach and mentor team supervisors. Regularly conduct supervisor team meetings.
* Supervise multiple teams for one or more clients.

Requirements:

* Candidate must have at least 2 years experience in the same capacity.
* Ability to monitor and manage priorities within the contact center to meet client and corporate goals.
* Ability to communicate and escalate client issues to Site Director, SDO, and Leadership Team.
* Knowledge in labor relations and personnel management.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414

Unix Administrator
(National Capital Reg)

Responsibilities:
The System Administrator has accountability for maintaining, mission critical, 24×7, systems and support, to meet the needs of Sitel business requirements. This includes, but is not limited to, maintaining a maximum uptime of Servers (DC, Exchange, ISA, File Server and TrendMirco) 99.9%; managing IT Support personnel in resolution for Server related concerns.

Also includes the following:

Perform and monitor daily server backup and weekly off-site tape rotation

Perform system administration of company wide Unix servers. This includes installing and maintaining system and application software and keeping patches up-to-date; creating of Users, GPO, emails

Monitoring and supporting critical network services (e.g. DNS, DHCP and Email)

Requirements:
5 or more years experience in the field of Information Technology. Preference for individuals with at least 3 years experience supporting and maintaining enterprise level servers running in Unix environment, gained in a BPO or any 24/7, mission critical industry.

Must have hands-on experience in intallation, configuration, troubleshooting and maintenance of Unix data hardware and software incidents.

Candidates with background in Unix scripting, preferred.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays through Fridays/9am until 6pm Walk-In applicants are welcome.

Regional Quality Director
(National Capital Reg)

Responsibilities:
Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard. Additionally, the Director of Quality is responsible for implementation and maintenance of all quality projects and programs, including the quality/call monitoring process, pilots, and design of experiments. Works with all levels of the management team, stakeholders, associates, and client representatives, including daily interaction with site leadership. Liaison between Sitel and the client for quality issues, as well as involvement with performance and policy issues.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Project Management, Process Development, Six Sigma Black Belt Certified.
* Required language(s): English
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414 Walk-In applicants are welcome.

CSR – UK TELCO (Ortigas, Pasig City)
(National Capital Reg)

Requirements:

* At least 2nd year college of any course.
* Excellent communication skills.
* Willing to work in shifting schedules.
* Computer literate in Office 95-2000 Microsoft Office Applications.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays,9am to 6pm
Walk-in applications are encouraged.

CSR-US Mailstream(Eastwood Libis, Quezon City)
(National Capital Reg – Eastwood Libis, Quezon City)

Requirements:

* At least 18 years old.
* Strong verbal and written communication skills
* Sales and negotiating skills
* Strong analytical skills – associates need on the spot problem solving skills
* Excellent computer skills
* Assertive, self-directed and motivated
* Must be willing to do sales
* Driven to listen and guide others
* Courtesy, patience, excellent interpersonal skills needed to handle customer concerns
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must be willing to work in Eastwood.
* Fixed rest days – Saturday & Sunday
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays,9am to 6pm
Walk-in applications are encouraged.

CSR-US RETAIL(OJV,PASIG CITY)
(National Capital Reg – OJV, Pasig City)

Requirements:

* At least 12years of educational background (2nd year College)
* At least 18 years old
* Read, speak and write English language proficiently to communicate with customers
* Comprehend and follow instructions
* No employment termination due to just cause in work history
* Experience in customer service is preferred
* Sales skills and sales experience preferred
* 70 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am to 6pm
Walk-in applications are encouraged.

CSR-BILINGUAL(Vietnamese,Thai,Hindi,French,Bahasa Melayu,Bahasa Indonesia,Mandarin and Spanish)
(National Capital Reg)

Requirements:

* – MUST BE ABLE TO READ, WRITE AND SPEAK THE LANGUAGE -
* At least 18 years old and above.
* Call Center experience preferred but not required
* Fresh graduates/Entry level applicants are encouraged to apply.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* 50 Full-Time positions available.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am until 6pm
Walk-in applications are encouraged.

CSR-Canadian Telco(OJV,Pasig City)
(National Capital Reg – OJV, Pasig City)

Requirements:

* At least 2nd year level in college.
* At least 18 years old and above.
* No employment termination due to just cause in work history
* Above average English communication and comprehension skills
* 1-2 years experience in customer service preferred
* Knowledge of technical environment an asset
* Experience in Retail or Call Center sales preferred
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am to 6pm
Walk-in applications are encouraged.

Sourcing Executive
(National Capital Reg)

Responsibilities:
Serves as business partner with teams for agent and non-agent recruitment and selection. Spearheads campaigns and sourcing initiatives for effective candidate pooling. Takes charge in networking and delivering non-traditional sourcing methods. Manages recruitment vendors.

Requirements:
• 4-year college degree in Human Resources or Marketing or a combination of education and equivalent work experience.

• 5 or more years experience in candidate sourcing (both agent and non-agent positions) with proven track record in out-of-the-box methodologies.

• Excellent interpersonal and collaborative skills, including verbal and written communication, presentation, facilitation, and negotiation skills.

• Strong problem solving/consulting skills.

• Excellent time-management skills.

• Excellent planning and organizing skills and multi-tasking skills.

• Strong listening skills.

• Good PC skills with demonstrated ability to use a variety of programs including Microsoft Word, Excel, Access, Powerpoint, and Outlook; with the ability to assimilate, present, and analyze data as needed.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays through Fridays/9am until 6pm Walk-In applicants are welcome.

Process Improvement Program Manager
(National Capital Reg)

Responsibilities:

·         Represents and encourages a continuous improvement culture within the site.

·         Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Requirements:

*  Strong understanding of the call center industry and operations.

* Ability to work in a dynamic, fast-paced environment.

* Understanding and ability to use statistical process analysis.

* Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.

* Understanding and ability to use math principles, charts, and graphs.

* Two years of contact center management experience

* One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.

* Excellent technical skills in MS Project, Word, and Excel.

* Lean Six Sigma or Six Sigma Green Belt training, preferred.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Senior Operations Manager
(National Capital Reg)

Responsibilities:

* Manage first line supervisors that are responsible for managing day-today operations of a team of representatives handling customer inquiries and issues.

* Ensure client and corporate service, quality, and contribution goals, financial, metric and associates satisfaction goal within the site are met.

* Provide leadership and management to associates; provide training and development of supervisory team.

* Coach and mentor team supervisors. Regularly conduct supervisor team meetings.

* Supervise multiple teams for one or more clients.

Requirements:

* Candidate must have at least 2 years experience in the same capacity.

* Ability to monitor and manage priorities within the contact center to meet client and corporate goals.

* Ability to communicate and escalate client issues to Site Director, SDO, and Leadership Team.

* Knowledge in labor relations and personnel management.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

CSR-US Mailstream(Eastwood Libis, Quezon City)
(National Capital Reg – Eastwood Libis, Quezon City)

Requirements:

* At least 18 years old.
* Strong verbal and written communication skills
* Sales and negotiating skills
* Strong analytical skills – associates need on the spot problem solving skills
* Excellent computer skills
* Assertive, self-directed and motivated
* Must be willing to do sales
* Driven to listen and guide others
* Courtesy, patience, excellent interpersonal skills needed to handle customer concerns
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must be willing to work in Eastwood.
* Fixed rest days – Saturday & Sunday
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays,9am to 6pm
Walk-in applications are encouraged.