Responsibilities:

* Responsible for ensuring the number of quality monitoring is met by Quality Analysts.
* Responsible for ensuring Quality Reporting is published to the Monrovia Management team as per desired frequency.
* Responsible for ensuring all coaching’s completed for the team members and that their information is tracked and reported on.
* Quality/Training Leader needs to ensure they do a monthly Trend Analysis for bottom 10% population and have documented action plan for specific improvement.
* Should be able to do a GAP analysis basis Call Quality Scores and C-Sat score and be able to effectively put program in place to ensure targets are met on Call Quality and C-Sat.

Requirements:

* Four-year college degree or equivalent directly related work experience
* Applicants must be willing to work in BAGUIO CITY.
* Full-Time positions available.
* Six Sigma background is a huge plus
* 3 – 5 years proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners.
* Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).
* Strong problem solving skills, research skills, and decision making skills.
* Excellent interpersonal skills.
* Organization and time management skills.
* Excellent listening, oral and written communication skills.

Sitel Baguio Recruitment
BCEZ Loakan Road,
Baguio City 2600
Tel.: 074-447-1912
Fax: 074-447-1901

Recruitment Schedule:
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.
You may send your applications to jobs-baguio@sitel.com

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Baguio City.
• Preferably Operations Manager / Senior Managers specializing in Customer Service or equivalent.
• In depth knowledge of GOS.
• Excellent and Communication Skills.
• Should have tenured experience in handling a technical account.
• Strong Leadership skills and management skills over an account not lower than 500 head count.
• Call center experience is a must. Background in Technical support for Internet Services is a huge plus.
• Full-Time position available.

SALES ACCOUNT – CSR’s
(National Capital Reg)

Requirements:

* With Negotiating Skills
* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Facilities Manager – Pasig Site
(National Capital Reg)

Responsibilities:
Oversees all facilities and real estate activities at multiple sites within a region. Responsible for overall preventive, corrective, routine and emergency of company’s buildings, sites and grounds. Supervises staff, contractors and service providers.

Requirements:

* Bachelor’s degree in engineering (Mechanical or Electrical courses), related field or equivalent experience.
* 7 years or relevant experience, at least 3 years managing staff or 10 years of progressive responsibility in facilities and real estate management.
* Vast experience working in Electrical UPS, and generators set. (2-3 yeas preferred)

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays

CSR-US RETAIL(OJV,PASIG CITY)
(National Capital Reg – OJV, Pasig City)

Requirements:

* At least 12years of educational background (2nd year College)

* At least 18 years old

* Read, speak and write English language proficiently to communicate with customers,
* comprehend and follow instructions

* No employment termination due to just cause in work history

* Experience in customer service is preferred

* Sales skills and sales experience preferred

* 70 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays – 9am until 6pm
Walk-In applicants are welcome.