Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• Applicants must be willing to work in Makati City.
• 2 – 4 years experience working in a Call Center Environment;
• Clear understanding of basic workforce management principles.
• Advanced knowledge of desktop applications (MS WORD, EXCEL, ACCESS, AVAYA, BRIO, CORONA).
• Full-Time positions available.

Reports Analyst for Recruitment

RESPONSIBILITIES:

* Responsible for generating section and client specific reports.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management, Humanities/Liberal Arts, Psychology or equivalent.
* Required language(s): English.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent. Job role in Recruitment/Staffing or equivalent.
* Full-Time positions available.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM to 5PM.

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
G/F Asian Plaza Building
Senator Gil Puyat Avenue, corner Tordesillas Street,
Makati City

Interested applicants may also send their resume to:
recruitment@acspacific.com

Reports Analyst w/ BPO experience
(National Capital Reg)

Requirements:

* Candidates must have at least one year work experience in mass transaction, preferably in a call center environment.

* Candidates must have strong organizational, communication, and analytical skills.

* Candidates must be highly proficient in MS Excel

* Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems

* Candidates must be willing to work in a shifting schedule in Ortigas Center, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Reports Analyst
RESPONSIBILITIES:

* Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
* Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
* Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations’ purposes.
* Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
* Provides immediate feedback or updates to the management team as to the center’s performance.
* Audits reports and uses available resources to confirm accuracy
* Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
* Coordinates with WFM regarding data sources and other related reports
* Facilitates the monitoring of performance recognition and incentive programs every month/pay period
* Completes other duties and projects as required.

REQUIREMENTS:

* Must have above average data analysis and problem solving skills
* Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
* Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
* Must possess strong interpersonal and communication skills to work effectively with management and clients
* Ability to work individually on a project or in a team environment with technical and non-technical colleagues
* Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
* Demonstrated ability to work in a fast-paced environment
* Must be available to work flexible hours to support hours of operation

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

Reports Analyst (Workforce) – Sucat, Parañaque
(National Capital Reg)

REQUIREMENTS:

* Candidate must posses at least a Bachelor’s degree
* Must be keen to details, hardworking, responsible and has a sense of urgency.
* Aggressive, successful and must have initiatives
* Must have good communications skills.
* Must be an expert in MS Excel and other office applications.
* Has time management skills and able to multi-task
* Must be performance driven.
* Strong organizational skills and ability to set and meet deadlines.
* Responds to and manages stressful situations.
* Willing to work on shifting schedules.
* Must be flexible to any time schedule, willing to work long hours and has multi-tasking skills.
* Advanced Level skills on MS Office esp. Excel
* Background with ANOVA, Pareto Analysis, Process Mapping, PDCA and DMAIC
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :

http://www.teleperformance.ph

Reports Analyst
RESPONSIBILITIES:

* Develop and implement reporting strategies
* Maintain existing reports and processes
* Consult with end-users to help define new reporting requirements
* Implement streamlined solutions for reporting practices
* Create scorecards, dashboards, and other custom reports
* Develop repeatable solutions and promote methodology best practices
* Work independently and in conjunction with team members across the organization

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees.Others or equivalent.
* 5 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Ability to read, write and speak in English
* Extremely well organized, detail and multitask oriented
* Ability to transform data into organized insightful information
* Professional communication: skills both verbally and for written business correspondence
* Ability to plan, organize and follow through
* Must be punctual, accurate and driven by deadlines
* Knowledge of call center metrics and processes
* Proficiency in building reports using Excel and Access
* Knowledge of Workforce Management tools and systems
* Able to meet tight deadlines; strong ability to self-manage on deliverable execution
* Experience in analyzing contact center metrics (inbound and outbound)
* Experienced MS Office user, specifically MS Excel
* Experience with Six Sigma statistical measures and implementing solutions based off of findings
* Experience with CMS and IEX are a plus
* Experience with Crystal Xcelsius is a plus

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

TELUS International Philippines, Inc.
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600.
Tel: 6389440
Website: http://www.telusinternational.com.ph