Responsibilities:

• To supervise a team of Quality Assurance Specialists. Responsible for general coordination (internal and external); scheduling of QA activities; orientation; and coaching to ensure that quality and efficiency standards are met and customer satisfaction is achieved. Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of the performance of agents and cascades the information to all parties concerned.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree preferably in Industrial and Management Engineering or related discipline
• At least 3 year(s) of working experience in Quality Assurance or running a Quality Management program, one year of which in a call center operation
• Knowledge of quality control tools, quality systems and industry best practices
• Excellent communication and inter-personal relationship skills
• Work schedule is shifting, including graveyard shifts, and working during holidays, weekends or overtime may be required

Visit us at G/F eCommerce Plaza Bldg. Eastwood City Libis Quezon City or
call us at 423-8715

Responsibilities:

• To supervise a team of Quality Assurance Specialists. Responsible for general coordination (internal and external); scheduling of QA activities; orientation; and coaching to ensure that quality and efficiency standards are met and customer satisfaction is achieved. Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of the performance of agents and cascades the information to all parties concerned.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree preferably in Industrial and Management Engineering or related discipline
• At least 3 year(s) of working experience in Quality Assurance or running a Quality Management program, one year of which in a call center operation
• Knowledge of quality control tools, quality systems and industry best practices
• Excellent communication and inter-personal relationship skills
• Work schedule is shifting, including graveyard shifts, and working during holidays, weekends or overtime may be required

Visit us at G/F eCommerce Plaza Bldg. Eastwood City Libis Quezon City or
call us at 423-8715

Responsibilities:

Requirements:

• Graduate of business discipline.
• 3-4 years in a senior service role or equivalent experience in-depth knowledge of the daily operations of department and experience leading others.
• PC navigation skills.
• Ability to read and analyze and interpret business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Effectively present information and responds to questions for groups, managers, team leaders, clients and the general public.
• Calculates figures and amounts.  Ability to apply concepts of basic  algebra and geometry.
• Must be available to start on July 11, 2011.

Quality Supervisor (Quezon City)
(National Capital Reg – Quezon City)

* Assist in recruiting, hiring and training of new Quality Specialist.
* Coach and develop Quality Specialist to ensure they perform their roles effectively and efficiently and are provided with adequate challenges to enhance job satisfaction.
* Ensure Quality Specialist receive appropriate training and support to achieve productivity, performance and accuracy standards in areas including call evaluation, calibration, reliability, internal Quality Specialist auditing, Quality Specialist training, and other areas as needed.
* Provide accurate, timely, and effective employee information and feedback
* Build solid productive relationships within department, Operations, and peers
* Facilitate Internal Calibrations.
* Communicate changes to Quality team.
* Comply with HR policies and procedures.
* Conduct and attend service training related to improving center Quality and overall performance.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional
* Excellent performance and attendance in current role
* Excellent time management skills
* Strong verbal / written communication skills
* Professional customer service skills & a positive attitude
* Attentive to detail
* Excellent organizational and interpersonal skills
* Demonstrated multi-tasking with ability to work in a fast-paced environment
* Ability to work independently as well as in a team
* Coaching experience highly desirable
* Must be available to work flexible hours to support hours of operation
* Must have successfully completed initial training.
* Must be detail oriented.
* Must possess strong written and verbal communication skills.
* Ability to type quickly.
* Must be committed to keeping information obtained through monitoring confident.
* Willing to work weekends (will still get two consecutive days off).
* Must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

Quality Supervisor (Lean Six Sigma)
(National Capital Reg)

Responsibilities:
Role: Process Improvement & Cost optimization

Job Description:

* Train staff in the tools and techniques of Six Sigma and Lean methodologies
* Mentor identified staff in SBU’s in Quality curriculum within a Business Unit (BU); Help the Quality Manager and Leadership Team in identifying opportunities for improvements
* Lead the overall cycle of continuous improvements & high profile Lean &-or Six Sigma GB/BB projects in a Finance & Accounting environment;
* Lead the overall cycle of quick Fix or smaller projects for short term/interim results
* Present project progress to top management and leadership team at the BU level at frequencies set by the Location Quality Manager
* Participate &/or Handle client meetings
* Engage, as needed, on processes under transition or stabilization to support process management (e.g. process streamlining, metrics definition and charting, visual, risk, and review management)
*

Requirements:

* 3 to 4+ years of work experience in a manufacturing or BPO industry
* At least 2 years relevant hands-on experience in Lean Six Sigma or Process Improvements with proven results
* Green Belt Six Sigma Certification or Black Belt certification from a recognized organization (ASQ; GE)
* Completed at least 1 Green Belt project and/or 1 BB project preferred(DMAIC approach) signed off by the stakeholder or have handled several continuous improvement projects as directed by the client or business
* Excellent English writing and oral communication and presentation skills.
* Engineering & Accounting graduates preferred
* Proficient in Minitab (Standard 14 or more), Excel software, and MS Office.
* Able to motivate others & self
* Highly analytical, fast learner and able to think out of the comfort zone
* Willing to work on shifting schedules
* Ability to handle multiple projects

Technical requirements:
All applicable statistical tools for Lean Six Sigma using Minitab, SPC XL, and /or Excel (Green belt or Black belt CERTIFIED)

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Quality Supervisor (Lean Six Sigma)
(National Capital Reg)

Responsibilities:
Role: Process Improvement & Cost optimization

Job Description:

* Train staff in the tools and techniques of Six Sigma and Lean methodologies
* Mentor identified staff in SBU’s in Quality curriculum within a Business Unit (BU); Help the Quality Manager and Leadership Team in identifying opportunities for improvements
* Lead the overall cycle of continuous improvements & high profile Lean &-or Six Sigma GB/BB projects in a Finance & Accounting environment;
* Lead the overall cycle of quick Fix or smaller projects for short term/interim results
* Present project progress to top management and leadership team at the BU level at frequencies set by the Location Quality Manager
* Participate &/or Handle client meetings
* Engage, as needed, on processes under transition or stabilization to support process management (e.g. process streamlining, metrics definition and charting, visual, risk, and review management)
*

Requirements:

* 3 to 4+ years of work experience in a manufacturing or BPO industry
* At least 2 years relevant hands-on experience in Lean Six Sigma or Process Improvements with proven results
* Green Belt Six Sigma Certification or Black Belt certification from a recognized organization (ASQ; GE)
* Completed at least 1 Green Belt project and/or 1 BB project preferred(DMAIC approach) signed off by the stakeholder or have handled several continuous improvement projects as directed by the client or business
* Excellent English writing and oral communication and presentation skills.
* Engineering & Accounting graduates preferred
* Proficient in Minitab (Standard 14 or more), Excel software, and MS Office.
* Able to motivate others & self
* Highly analytical, fast learner and able to think out of the comfort zone
* Willing to work on shifting schedules
* Ability to handle multiple projects

Technical requirements:
All applicable statistical tools for Lean Six Sigma using Minitab, SPC XL, and /or Excel (Green belt or Black belt CERTIFIED)

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com