RESPONSIBILITIES:

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• At least 3-4 years Quality Asssurance work experience in a contact center environment with at least 2 years in a supervisory capacity and a year in managerial capacity
• Applicants must be willing to work in Cebu City.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
• Full-Time positions available.

RESPONSIBILITIES:

REQUIREMENTS:

• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Makati City / Ortigas Area.
• Preferably Manager / Sr Managers specializing in Quality Control/Assurance or equivalent.
• Full-Time positions available.

Quality Assurance Analyst
(National Capital Reg – Mckinley Hill Fort Bonifacio Taguig)

Responsibilities:

* Evaluate and test Ad units/ versions for functionality.
* Test, verify and confirm that all ad units are according to advertisers and publishers’ specifications
* Trafficking and confirming receipts of all units/ placements to publishers.
* Testing of new products
* Involvement in the development, implementation and execution of test cases/ criteria or specifications
* Provide feedback and assistance to developers to make sure they understand policies and procedures for quality
* Provide reporting on all QA-related metrics (as necessary)
* Other tasks, duties and responsibilities, as necessary, that may be assigned by line manager

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* 2 years of experience within QA-related positions is a plus
* Required language(s): English
* Knowledge of Rich Media, XML, Flash concepts, JavaScript a plus
* Excellent in technical documentation and email correspondence
* Experience working within IT industry
* Knowledge on Internet browsers
* Knowledge and experience with browser plug-ins/add-ons is a plus
* Experience with Virtual Environments (ie. Parallels, VMplayer, VirtualPC) is a plus
* Internet surfing troubleshooting (ie. browser proxy server settings, Flash player uninstallation/installation) is a major plus
* HTML programming is a major plus
* Applicants must be willing to work in McKinley Hill in Fort Bonifacio
* Applicants must be willing to work at night
* Applicants must be willing to work flexible hours and/or locations, as necessary

You can visit out website at www.wideout.com

Wideout Technology Services
Company Address: 10F Commerce and Industry Plaza,1030 Campus Drive cor. McKinley Hill Town Center, Fort Bonifacio Tag
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

QUALITY ASSURANCE
(National Capital Reg – Pasig City)

Responsibilities:

* Track and report quality audits of agents
* Track and analyze quality performance, mark-offs and areas of improvement
* Monitor calls and provide timely and effective feedback
* Facilitates calibration sessions both internal and with the client
* Provides opportunities for achieving high level of positive customer experience, and leading the process and quality efforts to achieve them

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent. Job role in Quality Control/Assurance or equivalent.
* At least 1 year working experience in the related field is required for this position
* applicants must be willing to work on graveyard shift
* strong planning, time management and organizational skills
* 5 Full-Time positions available.

Walk-in applicants will be prioritized.
Please deliver your resume to:
20th Floor, Raffles Corporate Center,
F. Ortigas Jr. (formerly Emerald Ave.)
Ortigas Center, Pasig City 1600
From Monday – Friday. 10am-12mn
Fax: 916-3105 Phone: 916-8917
or email resume to PICoastalCareers@coastal.com.

Quality Assurance Specialist
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities

* Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
* Coaching , mentoring and training the team.
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Senior Quality Assurance Specialist specializing in Customer Service and with strong Sales and Technical background specifically in handling an accounting software.
* At least 4 year(s) of working experience in the related field is required for this position.
* BPO experience operations preferred.
* Past experience of projects and implementations.
* Applicants must be willing to work in Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in handling a technical account.
* APPLICANT MUST BE AVAILABLE FOR ASAP!

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

GLOBAL BUSINESS SERVICES – Quality Assurance Manager
RESPONSIBILITIES:

* Drive coloration and strategy of the customer satisfaction process to the internal quality process.
* Ensures QA Department is implementing TeleTech Quality Assurance Best Practices to drive overall client and customer satisfaction.
* Participates in client meetings to develop and/or revise project requirements.
* Facilitates and maintains Client relations in respect to the Quality Assurance department.
* Ensures that all QA personnel receive the training required to properly perform their duties in support of the internal departments and TeleTech goals.
* Maintains and reviews the Specialist scorecards and production matrix
* Manages QA Evaluation dispute processes.
* Performs administrative duties and manages special projects, as required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Managers specializing in Quality Monitoring and Control.
* Five to seven (5-7) years experience in a BPO/customer service environment.
* At least 2 years QA Management experience; quality assurance background in a technical account preferred.
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work on shifting schedule
* Must be willing to be based in Novaliches, Quezon City.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com