RESPONSIBILITIES:
Create, Promote and Drive contests
Increase visibility of all metrics to agents
Set expectations and goals, short term and long term
Manage agent performance/disciplinary process
Develop Agents on a ongoing basis
Create job aides for agents
Understands and ensure adherence to all regulatory compliance and maintain discipline through proper procedures.
Improve floor performance intraday
Understand completely all product knowledge and quality guidelines.
Complete all required report and forms within established time-frames
Create a constant high energy, motivational environment

REQUIREMENTS:
1. 4-year degree or finished at least 2nd year of college
2. At least 3 years experience in a Call Center Setting with at least 1 year Supervisory role
3. Ability to prioritize workload
4. Must be extroverted and has an energetic personality
5. Ability to multitask
6. Time management skills
7. Basic Microsoft Office skills
8. Excellent communication skills
9. Performance Driven
10. Respond to and manage high stress situations
11. Strong Coaching Technique
12. Committed and Consistent
13. Good Leadership skills

Vital Call Center Link (VCC Link), Inc.
Company Address: 2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City -
Fax: 7535388

Responsibilities:

* As a technical support professional, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Clark Pampanga site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Endorse candidates who are technically inclined with tech background
* Preferably with call center experience

Stream International Global Services Philippines, Inc.
Recruiting Hotline: (02) 580.6530
For more information, visit our career website: careers.stream.com

Requirements:

Should be an IT related course grad
Must have finished at least two (2) years in college or possess a vocational/short course certificate.
If undergrad, should have at least 6 mos tech experience, not necessarily in a call center (preferred though)
Excellent English communication skills.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to be assigned in our Libis site.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Stream International Global Services Philippines, Inc.

Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Responsibilities:

* Design, program, test, and implement complex business systems using Hyperion Technologies (Planning, Financial Management, Essbase).
* Responsible for assisting in the administration and support of the Hyperion System 9 environment including security, responsibilities, capacity planning, performance management, system upgrades and patch management in collaboration with the DBA team.
* Design, program, test and implement custom interfaces used for system integration between internal and external systems.
* Prepare deployment and post-deployment plans to support the conversion and implementation of the solution.
* Work with internal customers to develop and enhance tools and business applications.
* Identify and correct production processing errors related to assigned programs and work independently in general support of production systems.
* Participate in all phases of development starting with a conceptual model through functional and detailed design to implementation, debugging and deployment of the software solution.
* Participate in the definition of application architecture.
* Create functional and design specifications from user requirements.
* Follow functional and design specifications to ensure that all components of the technical architecture are properly integrated and implemented.
* Help provide user documentation which identifies implemented features, method of installing and accessing changes.
* Provide system documentation, which identifies where changes have been implemented, and how to implement new features into a production environment. Provide operations monitoring documentation and troubleshooting steps.
* Develop project plans for assigned projects.

Requirements:

* Candidate must possess at least a Bachelor’s degree in Information Technology with a minimum of 2 to 3 years business applications development experience.
* Familiar with both Windows and Linux based operating systems.
* Minimum one-year experience with Hyperion Essbase.
* Minimum one-year experience with Hyperion Planning or Financial Management.
* Two to four years of experience in implementing and/or supporting Financial Reporting systems. Particularly helpful is experience with Hyperion Applications, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Purchasing systems.
* Knowledge in underlying Hyperion Planning System 9 architecture including data elements, tables, and views as basis for troubleshooting, data conversion and reporting.
* Knowledge of optimizing Hyperion Essbase Application Databases.
* Experience opening, managing, and resolving Oracle Service Requests (SRs) with Oracle Support.
* Knowledge of reporting tools such as Oracle Discoverer, Noetix Views, Business Objects helpful.
* Experience with Oracle Applications is helpful.
* Experience with Oracle Data Integrator(ODI) is desired.
* Experience designing and developing custom interfaces for system integration to Hyperion Essbase.
* Skill in providing an exceptional customer experience.
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Knowledge of contact services industry and best practices.
* Knowledge of software development methodology or structured system development life cycle.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Ability to work under pressure with tight deadlines.
* Excellent oral and written communication skills.

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFPs and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

RESPONSIBILITIES:

* Handles Inbound/Outbound calls.
* Responds to customer inquiries and questions.
* Resolves customer issues and works to build customer confidence in the brand.
* As applicable, promotes opportunities for additional products and services.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field or finished 2rd year college with no back-subjects. If candidate is a High School Graduate, EXCELLENT English Communication Skills is important.
* Applicants MUST have good English communication skills.
* TSR Applicants must be knowledgeable with hardware, software, troubleshooting and the like.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicant must be willing to work in Alabang, Pasay, Parañaque or Laguna.
* Applicant must be willing to work graveyard shifts, or shifting schedules.
* Candidate must be customer service oriented, loyal, productive, and confident.
* Fresh graduates/Entry level applicants are encouraged to apply.

* Walk-in applicants and their friends can visit our office during weekdays between 10am-3pm. Just bring 2 copies of your resume and a valid I.D. and look for CAMS DELA CRUZ.

* To Apply for this job post: Ask for CAMS – 0917-552-0096 or you can send your resume to cdelacruz@excelasiaservices.com to be scheduled for an interview and to get details further details on the job position.

* ADDRESS : ExcelAsia Alabang : G/F 8 Antonio Centre, Prime St., Madrigal Business Park 2, Alabang, Muntinlupa City.
* Tel No. : (02)-659-3113

* DIRECTIONS : Madrigal Business Park 2 is along Alabang Zapote Road. The business park is in between Alabang Hills Subdivision and Shell Gas Station. It is also across Ford Motors. From Metropolos/Star Mall take a jeep that goes along Zapote Road. Get dropped of at Shell Gas Station which is across Chow King and very near Alabang Town Center. From there go walk straight towards Alabang Hills Subdivision, you’ll see a Citibank on your right, turn right on the next street. As you walk forward, you’ll see Meralco Alabang on your left, continue walking straight along Prime Street. Look for Antonio Centre on your left, it’s near the end of the street and ask for ExcelAsia when you get to the building. We are on the ground floor.

* Interview invitations and status updates may be sent via email so please check your email regularly.

ExcelAsia Training and Development Inc. (Alabang Site)
Company Address: 8 Antonio Centre, Prime St. Madrigal Business Park 2, Alabang Muntinlupa City -

Requirements:

* Call Center Experience is a must
* Good English verbal communication skills including active listening
* Candidate must have completed at least 2 years in college preferably in an IT related course
* Can troubleshoot Internet connection, browser issue and emails or other IT related technology
* Familiarity with Computer Networking, Dial-up and ADSL internet connection is preferred
* Experience in operating network equipment such as ADSL and dial-up modems, routers, firewalls, proxy servers is preferred but not required
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Ortigas, Pasig.
* Technical trainings shall be given to successful applicants.

Apply now and get a 20,000 sign up bonus!
*terms and conditions apply.

Please email your resume to: ocsi_recruit@tpg.com.au

Orchid Cybertech Services, Inc. (OCSI)
15F Robinsons Equitable Tower Ortigas Center Pasig City (beside Robinsons Galleria)

Responsibilities:

* Provide excellent technical support service for one of the world’s leading Smart Phone products.
* Provide customer support and technical issue resolution via e-mail, phone and chat.
* Provide information on products and services.
* Provide solutions for technical and service issues.
* Handling customer inquiries and complaints.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Marketing, Mass Communications, Education/Teaching/Training or equivalent.
* Excellent understanding of the English language (oral and written).
* Familiar with PC and digital consumer electronic products.
* Good interpersonal, communication and presentation skills.
* Be able to maintain pleasant communication with good customer service sense and self-control.
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Makati City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.

Telexpress Contact Center, Inc.
Company Address: 7/F Unit A & B Trafalgar Plaza 105 H.V. Dela Costa Street, Salcedo
Village, Makati City 1227

Responsibilities:

* Plans and oversees Human Resources operations i.e, compensation and benefits; employee relation / engagement, training and development
*
Coordinate and facilitate implementation of company rules and guidelines
*
Has appreciable knowledge on Labor Laws and Codes
*
Demonstrates ability to communicate effectively and professionally with internal and external associates

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Human Resource Management or equivalent.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in 6th flr. Skyrise bldg. Asiatown IT Park,Lahug Cebu City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.

Affiliated Computer Services, Inc. (ACS Phils)
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City

RESPONSIBILITIES OF A CSR:
Answer inbound calls within guidelines/goals established by the client and contact center management.
Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
Requires general knowledge of client’s business, products and/or services (an asset).
Other duties as assigned.
Must be flexible.
Must be available Days, Evenings, Weekends and Holidays as scheduled.

RESPONSIBILITIES OF A TSR:
Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues.
Execute clients policy and procedure to resolve issues and offering suggestions.
Clearly set customer expectations regarding resolution and/or follow up.
Sell services and products to better suit a customers needs.
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner.

REQUIREMENTS:
Candidate must possess at least a Vocational Diploma, Bachelor’s/College Degree or at least completed 2nd year College in any field.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be amenable to work in MAKATI, TAGUIG, ORTIGAS, MANDALUYONG, QUEZON CITY
Average to above average Communication Skills.
Should be amenable to the following: shifting schedules, working on holidays or weekends or rendering overtime when needed.
Computer proficient.
Highly confident, spontaneous, smart, witty and dynamic.
INCENTIVES are being given to top performers of the account.
500 Full-Time positions available.
Required language(s): English.

Very attractive compensation package, excellent career opportunities or advancement & outstanding benefits waiting for successful candidates.
Experience in a BPO / Call center setting is very much preferred but not required.
Fresh Graduates or applicants with no call center experience are also encouraged to apply.
Interested applicants may just apply here. (Please include mobile phone numbers in your resume as interview invitations will primarily be sent via SMS)
Once you’ve already submitted you resume, just wait for our text or call regarding our invitation to drop by at our office for your interview. Just be in smart casual attire. You can bring your friends / relatives who are also interested to apply! Just tell them to look for MAUIE as well. See you soon! Thank you so much!!!! ~mauie

You may also send your resume to mauie@wccs.ph

WORLD PACIFIC CONTACT CENTER SOLUTIONS

MAKATI OFFICE: 4TH FLOOR PHILCOX BUILDING 172 SALCEDO STREET LEGASPI VILLAGE MAKATI CITY (near at the back of Makati Medical Center and in front of Italian Embassy)

Landline: 5567190

Email: mauie@wccs.ph

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma or Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* COMPUTER SAVVY and GAME ENTHUSIAST are encouraged to apply.
* Must have ABOVE AVERAGE ENGLISH COMMUNICATION SKILLS.
* Applicants must be willing to work in TAGUIG.
* Willing to work in graveyard shift.
* Call center experience is an advantage.
* Applicants should be Filipino citizens or hold relevant residence status.

This is an URGENT REQUIREMENT. Our client is offering competitive salary

and benefit package, career advancement opportunities, professional

development and training for their employees!

this is for DIRECT HIRING!

Interested applicants may send their resume at christa.britanico@johnclements.com or call 884-1227 and look for MAE.

JOHN CLEMENTS CONSULTANTS, INC. is located at 12B LKG Tower, Ayala Avenue, Makati City

Responsibilities:

* Provide Customer support, pitch and make sales voice.
* Provide Customers with product and service information
* Handle General customer inquires
* Invoice questions, and customer complaints
* Project a professional company image in all customer interactions

Requirements:

* Ability to identify open and close probe to close sales efficiently
* Identify appropriate sales plan based on the customer requirement
* Ability to identify the out of scope issue and device appropriate plan based on customer acceptability.
* Extremely good in Objection Handling
* Ability to meet all the set sales target.
* Never Force Sales Attitute.
* Planning abilities to meet the conversional rates

Sutherland Global Services Inc.
Company Address: 10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200

visit our website www.sutherlandglobal.com

Responsibilities:
> Supervises various Human Resources activities, ensuring the quality of services provided.
> Formulates, recommends, and interprets personnel policies to meet the objectives of the company.
> Conducts continuing reviews of all personnel policies, programs, and practices to keep the company up-to-date on current practices and informed of new developments.
> Directs the preparation and maintenance of regular and special reports desired by management to assist in the attainment of corporate objectives.
> Ensures management practices comply with current policies and applicable state and federal regulations.
> Performs professional level recruiting and provides staff guidance by identifying new areas of sourcing candidates and reviewing and recommending courses of action for sourcing and recruiting high quality applicants.
> Serves as an employee relations resource, including counseling, performance problems, EAP assistance and advancement issues.
> Evaluates employment issues and ensures that they are handled in a professional and confidential manner.
> Supports the administration of benefits by ensuring that employee questions/problems are handled in a satisfactory manner.
> Oversees the processing of employee changes by ensuring all paperwork is signed off, documented and submitted for processing.
> Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Requirements:
> Five to six years SOLID Human Resources experience either in the BPO industry or simnilar environment.
> Willing to adapt to BPO shifts and environment based on business needs.
> Demonstrated knowledge and understanding of human resources laws, processes and procedures relating to staffing, employee relations, and payroll.
> Strong interpersonal and communication skills.
> Proficiency in developing written policies and communications.
> Demonstrated ability to seek out and suggest alternate procedures to meet objectives and strict deadlines.
> Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
> Experience in managing functional groups.
> Attention to detail and excellent organizational skills are necessary.

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Responsibilities:

* Recognize sales opportunities and provide Future Friendly Home solutions
* Identify customer requirements
* Initiate and/or update systems to ensure successful order completion and service delivery

Requirements:

* Completed at least 2 years in college
* Good verbal and written English communication skills
* Conversant with good comprehension and analytical skills
* Highly committed and flexible in terms of schedule
* With high stress-tolerance
* Willing to be cross-trained for both customer service & sales
* Experience in a telecommunications account (either customer service or sales) is an advantage
* Willing to work in Araneta Center Cubao
* 50 full time positions available

Performance Incentives:

* cash allowances
* comprehensive health care coverage and group life insurance
* competitive pay
* skill-enhancing trainings
* career-advancement opportunities
* special privileges in numerous establishments
* fun employee events and activities
* monthly mobile phone allowance (unlimited SMS to all TM & Globe subscribers nationwide / unlimited calls within the TELUS Business Loop)

TELUS International Philippines, Inc.
Company Address: 31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax: 6389445

Responsibilities:

Requirements:

• Should be an IT related course grad
• If not ,should have at least 6mos tech ex in a Call Center (preffered though)
• Should pass the IT exams & Client Valida
• Amenable to being assigned in Shaw

Stream International Global Services Philippines, Inc.

Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

RESPONSIBILITIES:
The Client Services Manager is responsible for building and maintaining good relationship with the Company’s clients. They ensure that the client needs are met in a way that improves customer satisfaction and increases profitability for their own companies.

REQUIREMENTS:

1. University degree; Masters degree is a definite advantage
2. At least 8 years working experience, 3 of which are Managerial post in the same field.
3. Work experience in a Call Center/BPO environment is a definite advantage
4. Excellent communication skills
5. Amenable to work in flexible hours as needed.

Company : Vital Call Center Link (VCC Link), Inc.

Company Address: 2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City -
Fax: 7535388
Industry: Human Resources Management / Consulting