Programmer Analyst – IVR
RESPONSIBILITIES:

* Design technical solutions to enable interface between Client and NCO systems
* Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
* Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
* When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
* Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
* When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
* When requested, required to provide training and direction to junior Programming staff.
* Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
* Dependent upon position, use Agile Software Development process for software development promoting efficiency and accuracy through the development process.
* Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelor’s Degree in Computer Science/Information Systems or equivalent in relevant work experience.
* 1 years of previous programming/work related experience required. 3 years of previous programming/work related experience preferred
* 1-2 years experience writing and deploying Aspect Unified IP IVR M3 script applications.
* 1-2 years experience writing T-SQL scripts using Microsoft SQL 2005.
* Knowledge of Aspect Unified IP system configuration, including: adding agents and services, managing voice recognition, telephony and PBX integration.
* Knowledge of Aspect Unified IP system design including: performance monitoring, capacity planning, real-time and historical reporting metrics.
* Knowledge of network and voice testing procedures and tools.
* Ability to understand and work within set deadlines.
* Ability to work with geographically disbursed team members.
* Exhibit strong attention to detail.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to prioritize and organize work in a multi-tasked environment.
* Ability to adapt to a flexible schedule.
* Willing to work in Fort Bonifacio, Taguig

NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Accountant
RESPONSIBILITIES:

* Responsible for posting journal entries in SAP to record financial activities
* Responsible for reviewing P&L’s for NCO offices and understanding fluctuations
* Responsible for preparing check disbursements and recording the corresponding journal entries.
* Responsible for preparing the Liquidity Report for funding purposes and clearing of checks issued.
* Responsible for the monthly accrual s of suppliers expenses and maintenance of suppliers’ subsidiary ledgers.
* Responsible for reconciling and reviewing balance sheet accounts and making correcting entries, if necessary
* Assist with audit requests to insure compliance with GAAP accounting and Sarbanes-Oxley
* Cross-train with other Staff Accountants. Minimum supervision required
* Assist other NCO departments with research and reporting requirements

REQUIREMENTS:

* B.S degree in Accounting or Finance, CPA
* Strong background in disbursement accounting fundamentals
* Ability to analyze financial reports including balance sheet and P&L reports
* Ability to analyze current processes and make recommendations for improvement.
* Excellent organization skills with attention to details
* Strong research and problem solving abilities
* Knowledge of SAP system a plus
* Knowledge of Microsoft Office Excel, Word and Access
* Willing to work in Fort, Taguig

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City -

Accounting Clerk
RESPONSIBILITIES:

* Perform data entry to general ledger or auxiliary ledgers
* Preparation of financial and government reports
* Maintain and update department filing systems
* Provide administrative support and assistance for Accounting department projects and initiatives.
* Assist with the preparation of bank deposits and track general department correspondence delivery.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Knowledge, understanding, and compliance with all Federal and Local laws and regulations, relating to job duties.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to accountants concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelor’s Degree or equivalent in work experience.
* MS Excel proficient
* Knowledge in government reporting and financial report preparation
* SAP experience an advantage
* Previous clerical experience preferred.
* Ability to maintain the highest level of confidentiality.
* Ability to complete work with a high level of accuracy and attention to detail.
* Good interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* At least with 1 year working experience
* Open to a project-based employment

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City –

Reports Analyst
RESPONSIBILITIES:

* Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
* Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
* Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations’ purposes.
* Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
* Provides immediate feedback or updates to the management team as to the center’s performance.
* Audits reports and uses available resources to confirm accuracy
* Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
* Coordinates with WFM regarding data sources and other related reports
* Facilitates the monitoring of performance recognition and incentive programs every month/pay period
* Completes other duties and projects as required.

REQUIREMENTS:

* Must have above average data analysis and problem solving skills
* Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
* Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
* Must possess strong interpersonal and communication skills to work effectively with management and clients
* Ability to work individually on a project or in a team environment with technical and non-technical colleagues
* Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
* Demonstrated ability to work in a fast-paced environment
* Must be available to work flexible hours to support hours of operation

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

International Leaves Administrator
RESPONSIBILITIES:

* Administer the leave process for NCO’s international sites, specifically Canada and other locations as assigned.
* Maintain daily interaction with employees, site management, site Human Resource personnel, and Corporate Payroll and Benefits department communicating international leave policies, procedures, and governmental regulations.
* Follow NCO’s corporate policies and procedures and governmental regulations to ensure legal compliance in the administration of leaves and accommodation requests.
* Process leave and accommodation requests for international employees and manage continued administration through return to work or termination of employment.
* Act as liaison to third party vendors to process disability, employment insurance, and other related claims as appropriate. Provide employment information and assistance with resolution of claim issues.
* Maintain working knowledge of all government leave, accommodation, and disability laws and regulations for NCO’s international locations.
* Develop and maintain accurate international leave, disability, and accommodation files, both hardcopy and electronic.
* Provide status reports to management regarding leave, disability, and accommodation activity.
* Perform general administrative and filing duties as needed.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelors Degree in Human Resources or Business Administration or equivalent work experience preferred.
* 1-2 years related experience preferred.
* Fluent in reading, writing, and speaking English.
* Knowledge and experience in administering leave, disability, and accommodation policies and procedures.
* Ability to use independent judgment and thorough understanding of international employment, leave, disability, accommodations, and insurance regulations.
* Strong skills in a Windows environment using Microsoft Office including Access.
* Ability to maintain highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule, willing to work overnight shifts.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

International Leaves Administrator Supervisor
RESPONSIBILITIES:

* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team’s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee requests for workplace accommodations..
* Point of contact for the Corporate Leaves Administration team to resolve escalated issues, and internal team concerns.
* Address and resolve escalated issues in absence of Leaves Administration Manager when appropriate.
* Escalation point of contact for HR, Benefits, and Payroll personnel, management, employees, legal counsel, 3rd party vendors, and government entities.
* Communicates policy, procedure, and legal interpretations to the global workforce, management, legal counsel, 3rd party vendors, and governmental entities.
* Oversee the development and maintenance of all confidential information, both hardcopy and database files.
* Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
* Accountable for all decisions, actions, and directives with respect to job responsibilities.
* Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
* Follow up in a timely manner to ensure customer satisfaction.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Related Degree (Human Resources, Risk Management, or Business Administration) or equivalent related work experience.
* 2 years of related/management experience required. 4 years of related/management experience preferred.
* Ability to use independent judgment and has a thorough knowledge of leave/disability regulations for both the US and Canada.
* Ability to coordinate training with sites and adhere to scheduled deadlines.
* Strong personal computer skills in a Windows environment using Microsoft Office including Access.
* Excellent interpersonal, written, and oral communication skills.
* Ability to maintain the highest level of confidentiality.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work in a team fostered environment.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com