Assistant Manager Employee Relations
(National Capital Reg – Pasig City)
Responsibilities:

* Manages Employee Discipline
* Conducts company hearings/ investigations – ensures that due process is observed
* Ensures that all employees are aware of the Companys Code of Discipline
* Conducts Exit Interviews
* Ensures company attrition is addressed (should not go beyond 5%)
* Constantly calibrates officers on company rules and regulations
* Attends to NLRC, ROTC and DOLE cases
* Conducts company orientations (Code of Conduct, Payroll and Company Benefits)to newly hired employees
* Conducts final interviews for HR applicants
* Attends to employees grievances
* Conducts FGDs (Focused Group Discussions)
* Reports to top management across accounts operations issues and concerns

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
* Required skill(s): employee and labor relations, employee relations, Labor And Industrial Relations.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.

Applicants may apply directly on July 19, 2010 from 5pm to 7pm only at our office located at:
Results Manila Inc.
2nd floor Silvercity Mall Fronterra Verd PAsig City

REGIONAL WORKFORCE MANAGER (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:

Assignment Summary:

The Regional Workforce Manager (formal title: Regional Business Support Manager) has a structural report to the Regional Support Director.  The Regional Business Support Manager coordinates the various support needs of the country/region (Asia) support team organisations by:

* Providing service leadership on the identified Regional Business Support (RBST) service areas
* Acting as regional RBST escalation & engagement contact
* Ensuring RBST involvement and resource availability in regional projects and expansions
* Continuously reviewing and improving the RBST service coverage and quality

*Key Responsibilities:
*Team Management
*Recruitment of the Regional RBST Members (composed of Schedulers, Planners)/Team Leaders
*Train or coordinate training of Regional ST members where required
*Set priorities for the Regional BST
*Promote synergistic teamwork within the Regional Business Support Team ensuring that all data is accurate and completed on time.
*Lead by example.

*  Analysis
*Ensure that threshold areas, service levels and variance agreements are observed and correctly programmed and reported.
*Provide initial analysis on above criteria.
*Process and Integrity
*Continuously review procedures and implement improvements.
*Implement Transcom WorldWide standard practices.
*Ensure that demand forecasting is as accurate as possible and that resources deployed match demand effectively.

* Culture
*Proactively promote the TransVision objectives.
*Ensure that TWW standard procedures are implemented and complied with at all times within his/her business area.
*Create an open and energetic culture within his/her business unit.
*Ensure that objectives are set for every member of his/her business area and production unit in line with TransVision and business objectives.
*Ensure a high level of morale and a sense of loyalty to TWW in each individual.
*Provide feedback to Corporate Governance on ideas for improving standards and processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Knowledge in eWFM, preferred.
* Applicants must be willing to work in Pasig City.
* Preferably Managers specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time position available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email: work@transcom.com

Technical Support / Help Desk Agent – DAY SHIFT
(National Capital Reg – Ortigas Center, Pasig City)

Requirements:
Call Center Experience is a must Good English verbal communication skills including active listening. Candidate must have completed at least 2 years in college preferably in an IT related course Can troubleshoot Internet connection, browser issue and emails or other IT related technology Familiarity with Computer Networking, Dial-up and ADSL internet connection is preferred Experience in operating network equipment such as ADSL and dial-up modems, routers, firewalls, proxy servers is preferred but not required. Applicants should be Filipino citizens or hold relevant residence status.

NO GRAVEYARD SHIFT!!!
Orchid Cybertech Services, Inc.
15F Robinsons Equitable Tower, Ortigas, Pasig (beside Robinsons Galleria).
You may also send your resume to: ocsi_recruit@tpg.com.au

SEO Specialist
PHP 16000 – 32000
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

*Keyword research
*On Page Optimization
*Off Page Optimization
*Manage multiple projects in a fast-paced, deadline-driven environment.

Requirements:
• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, any field.
• Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
• Must be familiar with Search Engine Optimization.
• Must be knowledgeable with Microsoft Excel functions (VLOOKUP, macros etc)
• Must be knowledgeable with coding HTML and using Dreamweaver

• Willing to undergo training.
• Required language(s): English, Filipino
• Must possess good communication skills, analytical and problem solving skills and research skills.
• Must be detail-oriented and can work with a team under minimal supervision
• Must be able to meet and exceed targets.
• Applicants must be willing to work night shift.
• Applicants must be willing to work in Ortigas Center.
• Full-Time positions available.

Company Name :
Branders.com
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
30/F UnionBank Plaza Meralco Ave. Cor. Onyx Road Ortigas Center Pasig City –
WebSite :

http://www.branders.com

BUSINESS DEVELOPMENT MANAGER
(National Capital Reg – Pasig City)

Requirements:

* Bachelor’s/College Degree in Business Management, Marketing or equivalent
* Has good English communication skills
* Creative and resourceful
* Willing to work for long hours
* Team player
* Has pleasant disposition
* Exposure on contract management
* Solution based selling background
* With positive work attitude
* With call center experience/exposure

* Preferred:
* At least 2 year sales experience
* Male /  Female

TeleDevelopment Services, Inc. 35 – 36th flr. Robinson Equitable Tower,, ADB Ave. Ortigas Center, Pasig City, National Capital Reg 1600 Telephone: 6318230 Fax: 6367626

Customer Service Agent – DAY SHIFT
(National Capital Reg – Ortigas Center, Pasig City)

Requirements:

*Call Center experience in an international account is a must
* Experience in a telecommunications (mobile) account is an advantage
* Must have completed at least 2 years in college
* Excellent written and verbal English communication skills
* Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
* Experience in sales or upselling is an advantage
* Applicants should be Filipino citizens or hold relevant residence status.

If you are looking for a career in CALL CENTER and still want to HAVE YOUR NIGHT LIFE, apply now!
ONLY SHORT LISTED APPLICANTS WILL BE INTERVIEWED.

Orchid Cybertech Services, Inc.
15F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig

AUSTRALIAN COMPANY – NO GRAVEYARD SHIFT!!!

You may also send your resume to:
ocsi_recruit@tpg.com.au

Senior SEO/SEM Specialist
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:
* Work with affiliates
* Develop innovative linking strategies that increase QUALITY blacklinks for our web sites including: directories, premium blogs, articles writing, high-level text link acquisition.
* Creation and on-going maintenance of social Media sites: Myspace, Facebook, LinkedIn, Twitter, Bookmarking sites/ services, etc.
* Analyze competitive sites and link strategies.
* Develop highly optimized SEO & merchandising content for travel web sites including product reviews, blog maintenance, etc.
* Maintain expertise on search engine news and trends.
* Execution of on-page SEO tactics and strategy.
* Perform monthly data reporting analyze traffic and / or ranking reports.
* Analyze traffic and lead flow for web sites and make adjustments as needed.
* A strong marketing mind and a user centric approach to improving search engine performance.
* Google Adwords & Yahoo PPC campaign management & Optimization as needed.
* Generate 10,000 site visitors per site using necessary strategies

Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Marketing or equivalent.
* 3-5 years experience in Internet Marketing
* 3 years experience in creating full hosted galleries
* Ability to write marketing and E-Commerce content
* TRAVEL SITE EXPERIENCE IS A HUGE PLUS
* Experience with social Media Optimization (FB, MySpace, YouTube, BeBo, Twitter, ect.)
* Have a working knowledge of leading Web Analytics and SEO tools Google Adwords & Yahoo PPC Management knowledge
* Have a proven record of page placement and website optimization Tech-savvy (Microsoft web development experience a plus)

Offshoring has state-of-the-art, best-in-breed technology quartered in its spacious office in Ortigas, Pasig City, where it holds a modernistic and highly functional swimming pool and cafeteria, all for the employees’ advantage, efficiency, and well-being. Attractive and competitve salary awaits the qualified candidate. Kindly submit your updated resume to careers@offshoring.com

Company Name :
Offshoring Inc
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
27F Tycoon Centre, Pearl Drive Ortigas Center Pasig City 1227
Company Fax :
(02) 7060648

JUNIOR DATABASE ADMINISTRATOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
The Database Administrator’s role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

STRATEGY & PLANNING
• Assess and develop long-term strategic goals for production databases in conjunction with data owners and department managers.
• Work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures.
• Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.

ACQUISITION & DEPLOYMENT
• Conduct research and make recommendations on database products, services, protocols, and standarrds in support of procurement and development efforts.

OPERATIONAL MANAGMENT
• Create models for new database development and/or changes to existing ones.
• Install and configure relevant network components to ensure database access as well as database consistency and integrity.
• Respond to and resolve database access and performance issues.
• Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements.
• Monitor, optimize and allocate physical data storage for database systems.
• Plan and coordinate data migrations between systems.
• Review and deploy changes and releases to production database which includes stored procedures, views, and database definition changes.
• Develop, implement, and maintain change control and testing processes for modifications to databases.
• Create, or support creation of, required reports in response to business user needs.
• Perform database transaction and security audits.
• Establish appropriate end-user database access control levels.
• Develop routines for end users to facilitate best practices database use.
• Manage and/or provide guidance to junior members of the team.

Requirements:
• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong understanding of database structures, theories, principles, and practices.
• Working technical experience with designing, building, installing, configuring and supporting database servers, including MS SQL Server 2000 and MS SQL Server 2005.
• Experience with data processing flowcharting techniques.
• Project management experience.
• Good understanding of the organization’s goals and objectives.
• Excellent written and oral communication skills.
• Good interpersonal skills.
• Ability to present ideas in user-friendly language.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.

Please add the job title DATABASE ADMINISTRATOR TWW in your application.

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Email: bryan.ang@nucomm.net

Professional Link Builder/Writer
(National Capital Reg)

Responsibilities:

* Assist in developing and implementing online marketing strategies
* Write articles of 500 to 700 words in any subject matter, edit and proof read contents
* Maximize the internal and external linking structure of the chosen websites to be promoted

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication) or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Experienced, expert level both SEO and content writing
* Passion for internet marketing
* Expert in Link Building Strategy
* Full-Time positions available.

E Connect Asia, Inc.
33rd Floor Raffles Corporate Center 2906 Emerald Ave. Ortigas, Pasig City -.

Network Administrator
PHP 16 (Max)
(National Capital Reg – Ortigas Pasig City)

Responsibilities:

* Provide level 1 support for customers
* Monitoring of graphs
* Careat, monitor and update ticktes
* Conduct test call

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Fresh Graduates are encourage to apply
* Required skill(s): -Computer Literate.
* Has good decision skills, proavtive mindset, multitasker and energetic and fun.
* Must be a Team Player.
* Required language(s): English, Filipino
* At least 6 months of working experience in the related field is required for this position.
* At least 6 months experience working in a call center industry.
* Applicants must be willing to work in Ortigas Pasig City.
* Must be willing to work in grave yard shift.
* Full-Time positions available.

You can submit your resume to mitchi.garcia@devinecareinc.com OR you may visit us at Unit 2501 Unionbank Plaza Meralco Ave. Ortigas Center Pasig City.

Company Name :
Devinecare, Inc
Industry :
Telecommunication
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 5201 Unionbank Plaza Ortigas Center Pasig City -

Inside Sales Representative
(National Capital Reg)

Responsibilities:

The Inside Sales Representative (ISR) is a staff position reporting to the Sales Manager. This position has no direct reports. The ISR serves as a First-Line Contact for clients and is responsible for developing and maintaining partnerships with clients to increase business and client satisfaction. The success of the Sales Representative will be measured by the contributions he is able to make in terms of business revenue, prospecting new clients, cold calling, preparing proposals and consistently reaching 100% of quota attainment. Responsibilities:

* Provide direct marketing and manage sales leads
* Maintain customer, prospects and competitor databases
* Generate new business through outbound calls and follow up on incoming sales leads
* Handle all sales inquiries (phone and email) and update clients with status of their orders (e.g. production, shipment, credit, etc.)
* Collaborate ideas for customer’s choice of promotional products and provide updates on new line products and hot novelty items
* Coordinate with suppliers for stock, special pricing and delivery dates

Requirements:

* Must possess at least a Bachelor’s/College Degree of any course in a reputable college or university.
* Must have worked as part of a sales team with at least 2 years of outbound sales experience in a call center or similar business
* Must have excellent English communication and writing skills
* Has excellent comprehension skills, able to read and understand directives
* Has the ability to make a reasonable / acceptable decision using available information in resolving customer issues
* Must be able to work with minimal supervision and be responsible for their orders
* Can accurately type by touch at least 40 words per minute
* Must be willing to work on a graveyard shift in the Ortigas Center area in Pasig City

Additional Requirements

* Detailed account of accomplishing sales goals over the last 2 years (closed sales vs. quota, team rank, special awards)
* Verifiable work related references (Name, Position, Contact Number)

Candidates will go through phone interview, face-to-face interview, reading comprehension, business writing tests and typing test.

Verifiable work related references (Name, Position, Contact Number, Relationship to Applicant) must be provided.

Company Name :
Branders.com
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
30/F UnionBank Plaza Meralco Ave. Cor. Onyx Road Ortigas Center Pasig City –
WebSite :

http://www.branders.com

APPLICATION DEVELOPER – PHP (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:
The Application Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management all tools needed to manage business. Therefore, this position will allow you to understand how a CRM and Credit Management company works, allowing to progress in a more system analyst role. Team members will receive internal and external training on tools used to build applications.

Key Responsibilities:
• Prepare technical and handover documentation.

• Investigate and correct production issues encountered during and after implementation.
• Perform impact analysis for sub-systems and databases that directly or indirectly interact with changes that are implemented.
• Work with the relevant project manager to provide information relating to estimates, tasks and task dependencies.
• Work remotely with the Barcelona Development Team.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* Required skill(s): PL/SQL.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.

APPLY NOW!
Transcom Asia 4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email: andras.bacsa@transcom.com

TELECOM CUSTOMER SERVICE & TECH SUPPORT REPRESENTATIVES – P20-P40K
(National Capital Reg)

Responsibilities:

* LOOKING FOR EXPERIENCED TECHNICAL SUPPORT REPRESENTATIVES with 3+ years of experience in supportingbusiness users through PHONE and REMOTE DESKTOP CONTROL of Microsoft OS, Exchange, and Office products.
* “PREFERRED TSR OR CSR WITH ONLINE TRAINING BACKGROUND OR WITH EXPERIENCE IN TELECOM, ESPECIALLY PROVISIONING OF CIRCUITS or TELEPHONE LINES”.

Requirements:

• Excellent communication skills with neutralized accent.
• Dependable – NO HOPPERS
• Candidate must have a Bachelor’s degree in Computer Science or related majors
• Min. 3+ year experience from a Call Center or BPO industry supporting business users and applications through phone and remote desktop control
• Excellent Performance record, no performance issues from previous employers
• Ability to work independently with minimum supervision.
• Must be able to work on shifting and graveyard shifts.
• Applicants should be Filipino citizens or hold relevant residence status.
• 50 Full-Time Positions Available

Visit our office at:

Company Name :
EnfraUSA Solutions, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
Unit 1408, The Orient Square Building Emerald Avenue, Ortigas Center Pasig City 1600
WebSite :

http://www.enfrausa.com/index.html

14th Floor, Orient Square Building
F. Ortigas Jr. Avenue (formerly Emerald Ave), Ortigas Center

Email or call us at:
Krissel.a@enfrausa.com / (02) 914-0785 & 86

Customer Service Representative and Outbound Executives
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field, or at least two (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Has good analytical skills
* Has keen attention to details, courteous and can work independently or as a team
* Preferably has 1 year experience in customer service gained in a Contact Center/BPO Industry but not required
* Knowledgeable in MS Office applications and excellent typing skills
* Ability to work in high-volume, fast-paced environment required
* Must be willing to work on shifts and during weekends and holidays
* Must be able to learn the product quickly and adapt to the process
* Required language(s): English
* Applicants must be willing to work in Ortigas Center Pasig City
* Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status

Outbound Executives
(National Capital Reg – Ortigas Center Pasig City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Can convince, persuade, motivate and influence people
* Has good analytical skills
* Has the ability to interact with various levels/background of people
* Ability to work in high-volume, fast-paced environment required
* Must have a strong drive for results and a commitment to meeting and/or exceeding the sales expectations
* Must be organized and has attention to detail
* Has high tolerance for rejection, frustration and stress
* Must be able to learn products quickly and adapt to sales process
* Required language(s): English
* At least 6 months working experience in outbound sales/telemarketing or equivalent
* Must be willing to work during weekends and holidays
* Applicants must be willing to work in Ortigas Center Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status
* Full-Time and Part-Time positions available

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

CSR-BILINGUAL(Vietnamese,Thai,Hindi,French,Bahasa Melayu,Bahasa Indonesia,Mandarin and Spanish)
(National Capital Reg)

Requirements:

* – MUST BE ABLE TO READ, WRITE AND SPEAK THE LANGUAGE -
* At least 18 years old and above.
* Call Center experience preferred but not required
* Fresh graduates/Entry level applicants are encouraged to apply.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* 50 Full-Time positions available.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am until 6pm
Walk-in applications are encouraged.

Web Designer (OPEN LEVEL)
(Ortigas Center, Pasig City)

Requirements:

* Expert in the following:

* Adobe Products

* Photoshop 7,CS,CS2

* Illustrator 9, CS, CS2

* Advanced Photoshop Techniques

* Slicing/parsing templates in Photoshop and saving individual graphics as .jpgs or .gifs.

* Basic knowledge of color usage(color wheel)

* Layout Design

* Good common sense for what looks good and up to date. Great at matching designs to topics.

* Must have excellent computer skills, know your way around programs and the internet.

* English language fluency – some wording may be required on graphics.

* English language fluency – some wording may be required on graphics.

* Education in graphic designer or related program is an asset, but is not necessary. A design portfolio is more important, and a link to one is required.
* Applicants should be Filipino citizens or hold relevant residence status.

Offshoring has state-of-the-art, best-in-breed technology quartered in its spacious office in Ortigas, Pasig City, where it holds a modernistic and highly functional swimming pool and cafeteria, all for the employees’ advantage, efficiency, and well-being. Attractive and competitve salary awaits the qualified candidate. Kindly submit your updated resume to highpayingcareers@offshoring.com

Offshoring Inc.
27F Tycoon Centre, Pearl Drive Ortigas Center Pasig City 1227
Tel: (02) 7060649
Website: http://www.offshoring.com/careers.php

DIALER ADMINISTRATOR
(National Capital Reg – Pasig City)

Responsibilities:

* Perform maintenance routines including scheduled backup
* To satisfy Client requirements and mandates for outbound campaigns as outlined by individual Client needs and expectations.
* Adhere to the request and quality assurance process by testing as defined before releasing
* Ensure that data is 100% accurate
* To ensure accuracy and profitability.
* To use required tools for efficiency in performance
* To ensure accurate data and consistent procedure to meet client needs and expectations.
* Ensure most effective tools are being used and provide recommendations for improvements
* To manage external outsourcers to ensure accuracy and client satisfaction.
* Manage data to and from dialers
* Build campaigns including screen pops, CIM, and reporting feeds.
* Manage data to and from clients
* Mine databases to supplement lists provided by the client.
* Use of Access and Excel and Database Structure
* Organize and Document information, process, and procedure.
* Catalogue and archive data for historical reference.
* Co-ordinate campaign launches with external outsourcers, outlining the logic, data and reporting specifications.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology  equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.

Please add the job title DIALER ADMINISTRATOR in your application.

We will only respond to qualified candidates.
Apply TODAY!

Transcom Asia
4th Flr.Transcom Center Bldg.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
Telephone: 702-2400 or 702-2447
email address: work@transcom.com

Software Programmer/Engineer Support

RESPONSIBILITIES:
The position is responsible for diagnosing and troubleshooting product software incidents reported by customers and/or Aperture field personnel. Initiate the troubleshooting process on Severity Level 3 & 4 incidents.  Acquire and obtain additional product knowledge required for the diagnosis on higher impact severity classification incidents.

* Customer Support Engineer will conduct remote product break fix incident diagnosis.  Responsible for gathering and documenting detailed information on incidents being reported by customers and Aperture field personnel in the Call Center incident management portal.
* Conduct product break fix diagnosis.  Initiate the troubleshooting process and diagnosis of incidents.  Provide customer and Aperture Services with status updates on incidents being worked on whenever possible.
* Installation and configuration of customer and/or Aperture Services files required to reproduct incident reports as necessary.
* Customer Support Engineers will be assigned projects as required in the department.  The objective on the assignment of proposed projects by the Support Manager will be to improve the quality of support delivered to customers and improve the efficiency of the daily operation of the department as required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 years of technical experience is required for this position.
* Strong customer relations.
* Able to work under pressure in a fast paced environment.
* Extensive telephone and email contact with customers and Aperture field personnel.
* Excellent verbal and written cmmunication.
* Problem solving skills.
* Knowledge of one or more of the following is highly desirable:
o  SQL Server
o Web development tools (HTML)
o Previous Help Desk or Call Center experience
o In-depth understanding and knowledge of Windows (security)
o Web Server applications (MS IIS)
* Must be willing to work on night shift.
* Full-Time positions available.

Company Name :
EEAL-ROHQ (Emerson Network Power Shared Services)
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Foreign Based Company
Location :
31/F Orient Square Bldg., Emerald Ave., Ortigas Center Pasig City 1600

CSR-US RETAIL(OJV,PASIG CITY)
(National Capital Reg – OJV, Pasig City)

Requirements:

* At least 12years of educational background (2nd year College)
* At least 18 years old
* Read, speak and write English language proficiently to communicate with customers
* Comprehend and follow instructions
* No employment termination due to just cause in work history
* Experience in customer service is preferred
* Sales skills and sales experience preferred
* 70 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays, 9am to 6pm
Walk-in applications are encouraged.

SERVICE DELIVERY SENIOR ANALYST
(National Capital Reg – Pasig City)

Responsibilities:
The Role

The Service Desk Senior Analyst’s role is to act as a Subject Matter Expert for First Line of Support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Senior Analyst will also contribute to incident and problem resolution by giving in-person, hands-on support to end users at the desktop level.

Operational Management

* Ensure that Service Desk Team is providing first-class service support from initial client contact to closure. Ensure requests are received and handled in a professional manner and logged with sufficient information. Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

* Manage day-to-day activities with Hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met. Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

* Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

* Takeover or assist a Service Desk Analyst with their ticket or calls when necessary. Provide floor support when available

Specific Roles

* Act as a knowledge/subject expert for specific areas of IT

* Manage Service Support Transition from IT Project or Service Owners to IT Service Desk Team

* Mentor Junior Service Delivery Analysts on the assigned specific areas of IT

* Prepare documentation and training materials for IT Service Delivery Team

* Determine & recommend individual Service desk Analyst Areas of Improvement. Recommend training or coaching requirement

* Generate reports in aid to review trends and pattern of volume of tickets calls, emails and tickets/request

As a Major Incident Coordinator:

* Assist or take over investigation and resolution of Major Incidents from Junior Service Desk Analysts

* Manage and participate in Major Incident Conference Bridges or Tech Bridges

* Prepare Incident Report for Major Incidents

* As a Problem Coordinator:

* Review Trends, patterns and history of tickets. Recommend Tickets which requires creation of proactive problem tickets

* Coordinate with Tier 2 Techs, 3rd Party Support, about gathering of info and searching for Root Cause for a problem

* Prepare and Update Known Error Database & Troubleshooting Guides once a Problem has been resolved

* As an IT QA Analyst:

* Assist in setting Targets and KPI for Junior Service Desk Analysts

* Review Ticket History, determine areas of improvement, acknowledge positive actions done

* Research and recommend industry standard practices to meet a world class service.

* As IT Business Engagement Coordinator & Relationship Coordinator:

* Coordinate Configuration Change Schedules

* Attend to or manage Operations periodic touch point meeting, to make sure Service Desk is still meeting the SLAs and review areas of improvement

* Review Survey Feedback, conduct investigation and coaching for any negative feedback, and recognize for those given by a positive feedback.

Requirements:

* College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.

* Certifications in ITIL, COBIT or HDI

* Experience with desktop and server operating systems, including MS Windows 2003, XP, MS Terminal Services

* Extensive application support experience with Citrix Metaframe Servers, Avaya Telephony System and knowledge of programming languages, including ADSI Scripting, SQL.

* Working knowledge of a range of diagnostic utilities, including Network Monitoring Systems, Active Directory Tools, etc

* Demonstrated progressive / 3 years experience in the management of a technical support team.

* Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.

* 3 years previous experience in customer service and service desk management

* 3 years previous experience in managing a client service oriented team

Transcom Center Bldg.
Transcom Asia 4th Flr.
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City
National Capital Reg 1600
email address: liza.oafericua@nucomm.net, melissa.hinkson@nucomm.net