Requirements:

Should be an IT related course grad
Must have finished at least two (2) years in college or possess a vocational/short course certificate.
If undergrad, should have at least 6 mos tech experience, not necessarily in a call center (preferred though)
Excellent English communication skills.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to be assigned in our Libis site.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Stream International Global Services Philippines, Inc.

Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Business Controls Analyst/Compliance Specialist
(National Capital Reg – Eastwood, Libis)

Responsibilities:
1. Ensure compliance to Global deadlines for Sarbanes Oxley compliance activities
2. Perform controls validation testing
3. Guide Process Owners and provide full advisory support during process-related Internal and External Audit reviews
4. Drive tracking and closure of controls related issues identified from controls self assessments, from peer reviews, and from Internal/External Audit recommendations
5. Consolidate Controls Report for the account
6. Drive Controls Report Submission of Process Owners
7. Provide process-specific controls advisory to account supported

Requirements:
Required:

1. Bachelor’s/College Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
2. Experience : 3+ years of experience, preferably in External Audit, Internal Audit, Internal Controls or similar function.
3. Above average oral and written English communication skills
4. Willing to work on the night shift.

Preferred:
1. CPA Board Passer
2. Experience with Sarbanes-Oxley compliance
3. Experience with multinational company or business process outsourcing

StaffRIGHT Solutions, Inc.
Unit 309 Peninsula Court
8735 Makati Avenue cor. Paseo de Roxas,
Makati City 1226
Telephone: +632 7504521 / +632 8939416
Email: careers@staffright.com.ph

LIBIS OPEN HOUSE! Be hired as a TSR
(National Capital Reg – Eastwood City)

Responsibilities:

*As a technical support professional, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least (2) years in college or prossess a vocational / short course certificate
* Excellent command in English language, both oral and written
* Computer literate
* Applicants must be willing to work in Eastwood City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 30 Full-Time positions available.

WALK in to our LIBIS site!
2nd Floor CyberOne Bldg.
Eastwood City Cyberpark
Bagumbayan, Quezon City
(02)580.6530

Resource Planning & Forecasting Analyst
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFP’s and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Bachelor’s degree with a minimum of 2-3 years related experience.
* Equivalent education or experience may be substituted for any of the above.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Resource Planning & Forecasting Analyst
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFP’s and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Bachelor’s degree with a minimum of 2-3 years related experience.
* Equivalent education or experience may be substituted for any of the above.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Technical Support Executives and Customer Care Executives
(National Capital Reg)

Requirements:

For Customer Care Executives:

- Must have at least 2 years of college education or completed a diploma or certificate course
- Experience in order-entry, sales and/or customer service is an advantage
- Upselling exposure will be considered as additional skill
- Must be fluent in English communication and comprehension skills
- Applicants should be Filipino citizens or hold relevant residence status

For Technical Support Executives:

- At least 1 year in a technical support account preferably hardware/software.
- Knowledgeable in finding Points of failure in hardware issues.
- Knows how to navigate certain BIOS interfaces
- Knowledgeable in drivers installation/uninstallation
- Knowledgeable in Software installation/uninstallation
- Good analytical skills
- Good time management skills in terms of committing callbacks and adherence
- Good documentation skills

Walk-in applicants are highly encouraged to drop by our office from 10am-7pm, Monday-Friday.

vCustomer Philippines
3/F eCommerce Plaza, Eastwood
City Walk 2, Eastwood City, Libis, QC
Office: 632.666.2821
Mobile: 63.928.5509399

Jr. Programmers (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro)

Responsibilities:

* Develop and maintain software applications to support specific needs of operations and support personnel so that calls made and reports submitted to customers are according to requirements.

* Coaches and assists programmers in building the software to meet operation deadlines and enhance staff competence.

* Conducts testing of software in preparation for its rollout to enhance its effectiveness and user- friendliness.

* Develops in- house production and backroom software based on the company’s requirements by following the software development cycle of clients both external and internal.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Art/Design/Creative Multimedia or equivalent.
* At least 1 year of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Software Engineer/Programmer or equivalent.
* 2 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Patient Services Representative
(National Capital Reg)

Responsibilities:
This position is responsible for scheduling appointments for consultation and tentative procedures. Responsible for completing out-bound and in-bound telephone calls to as required to or from prospective and existing American patients to schedule appointments for consultation or procedures. Conduct script approved conversations with prospective patients to ascertain their interest in scheduling a consultation or a tentative medical procedure.

Requirements:
• Must be fluent in written and spoken English
• Excellent customer service attitude
• Result oriented, team player
• Must be willing to work in shifting / graveyard schedules
• Must be willing to work in Eastwood City, Libis QC

www.minacs.adityabirla.com

Aditya Birla Minacs Philippines Inc.
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600.
Tel: 3236280 local 2022
Website: http://www.minacs.adityabirla.com