CEBU CITY – Customer Service Professionals (CONTRACTUAL)
(Central Visayas – Cebu City)
Responsibilities:

As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:

* Candidate must possess at least two (2) years in college or a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Cebu City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Walk-in and experience ONE day application process. APPLY NOW!

Stream Global Services – Cebu Recruitment Center:
Ground Floor, i2 Building
Asiatown IT Park, Lahug, Cebu City 6000

Recruitment Hotline: (032) 411-9030

Sales Account Manager
(Manila or Cebu City)

Responsibilities:
JOB SUMMARY
Responsible for implementation of E-Commerce service to new merchants and to provide 1st level support to existing merchants. Manage external and third party support units to ensure meeting the business objectives and budget targets of Non-Traditional Card Acquiring.

DUTIES AND RESPONSIBILITIES
1. Consistent with business directions and market developments, implements enhancements and/or improvements on E-Com.
2. Coordinate with inter-departmental (e.g. IT Operations, IT Development), external (e.g. client/merchants/gateways), third party service providers (e.g. service suppliers and vendors) to test, maintain and implement new/enhanced business requirements.
3. Coordinates with the Business units such as Systems and Accounting on service concerns of the merchants.
4. Provide 1st level support to existing and new E-Com clients.
5. Conducts sales presentations / meetings on the products / services’ features and functions
6. Coordinate with Clients and Operations team for quick resolution of charge back, refund, charge verification, etc. .
7. Perform related duties and responsibilities as assigned from time to time.

Requirements:

* Education:     Bachelor’s degree, preferably Electronic & Communications Engineering, Computer Engineering, Information Technology or any related engineering fields.
* Work Experience:     At least two(2) years hands-on and basic management experience in hardware, software and network implementation and maintenance preferably in financial institutions.  Knowledeable in TCP/IP, WAN, LAN, DFR, MPLS, SDLC network and various platforms such as Intel/Windows, Sun Microsystems, UNIX, Linux, ann AS/400 are desirable
* Other Skills:     Strong sales management and organization skills.  Strong analytical and problem solving skills.  Excellent communication and interpersonal skills.  Ability to handle pressure in a fast-paced environment. Creative and resourceful.
* Desired Attitude:     Postive working attitude. Consistent and sound judgment.  Excellent leadership skills.  Team player and can work on minimal supervision.
* 2 Full-Time positions available.

Department:    Sales and MArketing for E-Commerce, MOTO, Virtual POS
Reports to:     Sales and Marketing Director
Directly Supervises:     N/A

Company Name :
Global Virtual Payment Solutions Inc
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
37 Gen/ Maxilom Ave Cebu City 6000

Workforce Lead (Cebu)

RESPONSIBILITIES:

* Responsible for generating, maintaining and tracking volume forecast, capacity and schedule.

REQUIREMENTS:

* At least 1 year work experience as a Real Time Analyst or have a solid background on Workforce Management in a contact center environment
* Thorough knowledge of contact center and customer service operations
* Working knowledge of computer applications, including MS Word, Ms Excel, etc.
* Knowledge in the use of workforce management software (IEX and eWFM) and other telecommunication systems (i.e., Lucent CMS reporting, Lucent ACD system, call master, Automatic call recording and call monitoring system) PREFERRED
* Knowledge on forecasting models, trends, analysis, and scheduling methodology and parameters PREFERRED

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

German Language Specialists
(Central Visayas – Lapu-Lapu City, Cebu)

Responsibilities:
Provides phone and e-mail support to European Customers and coordinates with internal groups to ensure customer satisfaction

Requirements:

* Bachelor’ degree or an Associate graduate , with a minimum of 1 to 2 years work experience.
* Good verbal and written communication skills in German and English language.
* Call center work experience is an advantage.

Company Name :
Teradyne Philippines, Ltd. – Cebu
Industry :
Manufacturing / Production
Type of Company :
Private Limited Company, Local Based Company
Location :
Mactan Export Processing Zone II,Basak Lapu-Lapu City 6014

CEBU CITY – Sales Representatives
(Central Visayas – Cebu City)

Responsibilities:

* As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Cebu site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

Stream Global Services
CEBU
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City

Recruiting Hotline: 032-4119030

For more information, visit our career website:

careers.stream.com

Sales Quality Assurance & Communication Specialist
(Central Visayas – Mandaue City, Cebu, Philippines)

Responsibilities:

* Working together with Sales Department & Training Program managers & trainers, Sales Quality and Communications Specialist aims to achieve the following goals:

* Establish communication monitoring & quality assurance processes within the sales department.
* Define sales call & sales email anatomy.
* Standardize key stages of email, call flow & selling process.
* Standardize key items of sales close.
* 5. Standardize process of transferring sale to Finance Department (Payment Central).
* 6. Design and implement a QA assessment & grading scale for sales consultants.
* 7. Design, implement, & continuously improve on a QA process flow that will ensure compliance & improve quality of communication & correspondence.
* 8. Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics.
* 9. Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service.

Requirements:

* has working experience in quality assurance / communications coach for a contact center
* Excellent oral and written communication skills
* has a positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
* has strong leadership and mentoring skills

Xlibris Corporation
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

SEO Advisor
(Central Visayas)

Requirements:

* Job Overview: We are looking for smart people to join our SEO advisor team, assisting in the management of our SEO client campaigns and liaising between our technical team based in Cebu and our UK Sales Managers and also directly with Clients. You will be coordinating various account related activities, preparing proposals, coordinating escalations and investigations, always ensuring that the accounts you assist with are as successful and profitable as possible.

* Skills
* • Smart, fast learner with excellent initiative & good communication
* • Strategic brain – focused and good at planning
* • SEO experience preferred, not essential

* Benefits
* • Philippine national holidays + additional 5 days a year
* • Perfect Attendance Incentive
* • Employee of the Month
* • Birthday Gift Incentive & Birthday Bash
* • Loyalty Award
* • Paid-Time-Off (PTO) Incentive – LESS WORKING HOURS
* • Company Outings
* • Monthly Team Building
* • HMO (Employee Health Insurance)
* • Free One Meal per day
* • Free Vitamins
* • Standard Company Benefits(SSS, PHIC, and Pag-ibig)
* • Salary between to be discussed on application

Smart Traffic SEO, Inc.
9/F Metrobank Plaza Building Osmeña Blvd. Cebu 6000
Website: http://www.smart-traffic.co.uk/

Copy Editor
(Central Visayas – Mandaue City, Cebu, Philippines)

Requirements:

* Strong background in English grammar and English literature
* Above-average reading comprehension skills
* Prior experience in editing or writing for print media, in campus journalism (as staffer in school paper), or in teaching English/Literature subjects in secondary or tertiary level students
* Computer literate (Word for Windows, Excel, Internet savvy)
* Has self-discipline and good work ethics

Xlibris Corporation
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Sales CSAs for Captive Operations FINANCIAL FIRM. Cebu CMCY11
(Central Visayas – Cebu City)

Responsibilities:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.

Requirements:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous customer service or call center experience preferred(at least 1 year)
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction

ExcelAsia
Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for MANUEL
Contact # 0917 571 5236 / 236 3972
www.excelasiaservices.com
www.excelasiajobs.com

Customer Service Representative for U.S Telecoms Account. Premium pay guaranteed! Cebu CMCY14
(Central Visayas – Cebu City)

Responsibilities:

* • Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
* • The candidate will also be responsible for mobile phone troubleshooting and customer inquiries (e.g. billing explanations, account maintenance and upgrades).
* • The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
* • The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.

Requirements:

* • Candidate must have completed at least 2 years in college
* • Required language(s): English.
* • Previous customer service or call center experience preferred(at least 6 months)
* • Applicants must be willing to work in Cebu City.
* • Applicants should be Filipino citizens or hold relevant residence status.
* • Full-Time positions available.
* • Strong communication skills both written and verbal
* • Demonstrated decision making, problem solving and analytical skills
* • Proficiency in a Windows based environment
* • Ability to analyze multiple sources of information to determine best course of action
* • Must be willing to work in an environment that requires heavy phone-based customer interaction

* Higher basic pay for qualified applicants.
* Very generous incentive scheme. Earn up to P50,000 monthly.
* Top performers get the chance to choose their preferred work schedule.
* Health insurance covers up to 3 dependents.
* Scholarship programs available for qualified candidates who are college undergraduates.

ExcelAsia: ground Floore Wee building, 424 Gorordo Avenue, Lahug, Cebu City (Near SSS, same building as Nuat Thai and Kodak)

Look for MICHELLE Contact # 09175074140 or 032 236 3972

www.excelasiaservices.com / www.excelasiajobs.com