Database Administrator/ Web Developer
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

*Manage and optimize our databases
*Ensure that the databases are up and running at their maximum potential
*Work with existing developers to manage ongoing projects

Requirements:
* Graduate of Bachelor of Science in Computer Science/ Information Technology or any related course
* At least 2 years experience in software maintenance; PC hardware and networking; installations and upgrades
* Experience in MySQL, PHP, JQuery, LAMP environment are required
* Intermediate knowledge in database administration
* Can work with minimum supervision
* Has strong analytical and problem solving skills
* Good verbal and written communication skills are necessary
* Willing to work in Ortigas, Pasig City
* Willing to work at night (09:00PM-06:00AM)
* Full time position available
* Applicants should be Filipino citizens or hold relevant residence status

Offshoring has state-of-the-art, best-in-breed technology quartered in its spacious office in Ortigas, Pasig City, where it holds a modernistic and highly functional swimming pool and cafeteria, all for the employees’ advantage, efficiency, and well-being. Attractive and competitve salary awaits the qualified candidate. Kindly submit your updated resume to highpayingcareers@offshoring.com

SENIOR DATABASE ADMINISTRATOR (PASIG)
(National Capital Reg – Pasig City)

Responsibilities:
Assignment Summary:

The Database Administrator’s role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

Key Responsibilities:

* Assess and develop long-term strategic goals for production databases in conjunction with data owners and department managers.
* Work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures.
* Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets
* Conduct research and make recommendations on database products, services, protocols, and standards in support of procurement and development efforts
* Create models for new database development and/or changes to existing ones
* Install and configure relevant network components to ensure database access as well as database consistency and integrity
* Respond to and resolve database access and performance issues
* Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements
* Monitor, optimize and allocate physical data storage for database systems
* Plan and coordinate data migrations between systems
* Review and deploy changes and releases to production database which includes stored procedures, views, and database definition changes
* Develop, implement, and maintain change control and testing processes for modifications to databases
*Create, or support creation of, required reports in response to business user needs
*Perform database transaction and security audits
*Establish appropriate end-user database access control levels
*Develop routines for end users to facilitate best practices database use
*Manage and/or provide guidance to junior members of the team

Requirements:

* College diploma or university degree in the field of computer science and/or 4 years equivalent work experience.
* Strong understanding of database structures, theories, principles, and practices.
* Working technical experience with designing, building, installing, configuring and supporting database servers, including MS SQL Server 2000, MS SQL Server 2005 and Oracle.
* Experience with data processing flowcharting techniques.
* Project management experience.
* Good understanding of the organizations goals and objectives.
* Excellent written and oral communication skills.
* Good interpersonal skills.
* Ability to present ideas in user-friendly language.
* Keen attention to detail.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Strong customer service orientation.

Please add the job title DATABASE ADMINISTRATOR TWW in your application.

APPLY  NOW!
Please add the job title SR. DATABASE ADMINISTRATOR in your application.
Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound, Pasig City, National Capital Reg 1600
Email: bryan.ang@nucomm.net

Technical Support Representatives for Cameras
(National Capital Reg – Ortigas, Pasig City)

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 20 Contract positions available.
* Applicant must be willing to be assigned in Ortigas.
* Applicant must be willing to work on shifting schedules.

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

QM Officer (Japanese)
(National Capital Reg – Ortigas)
 QA Account Management
• Conducts Scoring Validation on QM Results
• Facilitates and coordinates Client and Account Calibrations
• Releases on-time Reports as agreed with the Accounts and Clients
• Represents QA during Client Visits, Presentations and QBRs
• Coordinates with the QA Supervisor and Account on their requirements during Account Implementation
• Serves as Interpreter / Translator during client conference calls and / or meetings

 Systems Support Services
• Conducts Soft Skills Evaluations
• Translates Transactions (during Quality Monitoring), Call Scripts, Web Sites and other Training Materials

Candidate must possess at least a Bachelor’s/College Degree in any field.
Required skill(s): Excellent in Japanese language.
Required language(s): Japanese.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent. Job role in Quality Control/Assurance or equivalent.
1 Part-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Operations Supervisor/Manager (Outbound/Inbound)
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

* Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
* Oversees daily operations of the Call Center and its various components, ensuring compliance with the set goals;
* Strong client relationship management; Extensive liaison with clients, account managers and campaign managers to ensure that client service levels, quality and sales targets are achieved in a timely and cost efficient manner;
* Proactively manage the operational performance of the Operations Department and foster a results focused, but, supportive environment;
* Analyzes Call Center performance trends of agreed upon Key Performance Indicators and make recommendations for improvements; Conducts analysis for maintaining service levels and team performance, volume forecasting and takes care of staff calculations and costs;
* Strategic planning and execution to enhance profitability, productivity and efficiency throughout the Company’s operations;
* Understands the factors that leads to staff turnover, how to improve retention and implement motivational programs on the floor;
* Ensure implementations and compliance of Company policies and procedures;
* Develop and direct the management of the Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, improve productivity and sales and improved employee product knowledge and training

Requirements:

* Candidate must be willing to work for a small/medium-scale Call Center/BPO Company
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Business Studies/Administration/Management, Human Resource Management, Marketing or equivalent
* Required skill(s): Strong command of the English language both written and verbal
* Excellent interpersonal skills
* Strong leadership, planning and management skills
* Highly analytical and can work with minimum supervision
* High tolerance for rejection, frustration and stress
* At least 5 year(s) of working experience in the related field gained in a Call Center/BPO Company is required for this position
* Experience in handling both Inbound and Outbound Accounts is preferred
* Applicants must be willing to work in Ortigas Center Pasig City
* Full-Time positions available; willing to start immediately

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

Technical Support Representative for VOIP (for Pooling)
(Ortigas, Pasig City)

Responsibilities:

* Call receipt (first point of contact for Customers for problem recording)
* Customer verification
* Call problem validation and documentation
* Initial technical problem analysis during Live Call handling
* Customer Alarm Tracking System alert monitoring and trouble ticket generation
* Status customer on a regular basis
* Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
* Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

Requirements:

* Preferably a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
* Previous call center / IT support experience is preferred but not required
* Telco, ISP or Help Desk experience or knowledge
* CCNA or equivalent knowledge is a plus
* Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
* Must have a strong command of the English language (written and verbal)

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;