Lead, Billing

RESPONSIBILITIES:

*  Compilation of information from multiple sources to generate complex invoices on a weekly and monthly basis
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely invoice preparation
*  Coordinate customer billing-related activities and report issues encountered with Operations
*  Research and resolve customer billing inquiries
* Maintain/file copies of client’s various contracts and invoices
*  Develop and maintain an invoice tickler that standardizes and summarizes disparate client billing parameters, with the approval of the Sr. Lead, Billing.
* Provide necessary information to Accountant or Accounting Manager for monthly commission calculations and reports
*  Prepare Month-End AR reports

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year of working experience in billing/invoicing for a service type business
* Proficient in written and spoken English
* Applicants must be willing to work graveyard shift.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Nutritionist Team Leader
(National Capital Reg)

Responsibilities:

* Effectively interact with Nutrition Advisors (agents) that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
* Coach Nutrition Advisors (agents) on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
* Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
* Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
* Through coaching, ensures Nutrition Advisors’ metrics are achieved (i.e. CSAT, QA, Revalida, Call targets, Schedule Adherence, Attendance).
* Meet or exceed all deadlines for reporting.
* Demonstrate skills at analyzing trends and assist in creating action plans that determine solution.
* Demonstrate teamwork by supporting and assisting Nutrition Advisors (agents) as necessary.
* Demonstrate the Abbott values through both behavior and attitude.
* Effectively use business standard oral and written communication skills on a daily basis.
* Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.
* Demonstrate flexibility by working varying shifts and responding to unanticipated events.
* Maintain phone skills while applying knowledge to day-to-day project experiences.
* Responsible for use and training of call center tools related to performance monitoring and tracking.
* Responsible for assisting in resolving conflict, issues related to the customer and other concerns.
* To cover agent duties when staffing shortages occur

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Food Technology/Nutrition/Dietetics or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Food Technology/Nutritionist or equivalent. Job role in Management or equivalent.
* 1 Contract positions available.

Manpower Outsourcing Services, Inc.
14 Bankmer Bldg. Ayala Ave. Makati City 1226.
Website: http://www.manpower.com/

Core Skills Supervisor
(National Capital Reg – Makati)
ESSENTIAL DUTIES AND RESPONSIBILITIES

 Provide recommendations and feedback about the Business Plan to the Training Supervisor or Assistant Manager
 Generate ideas and share resources and formulate processes and recommend continuous improvement processes
 Inform the Regional Training Manager through the Assistant Manager of the results of his/her training needs assessment.
 Evaluate training effectiveness
 Implement / Follow all company and department policies, directives, tasks, agreements as directed / instructed by the Regional Training Manager through the Assistant Manager
 Accountable to the Training Supervisor / Assistant Manager for the roll-out and implementation and interface with Operations and Support Groups

QUALIFICATIONS

 University graduate of any business management or applied science major preferably with MA in Industrial-Organizational Psychology, Organization Development, Training and Development, MBA / MM with solid and full-time work experience with corporations.
 5 or more years experience in Training
 3 or more years experience in an officer role
 Prior working experience in a Call Center and Multinational Corporation
 Experience in Training Program Implementation
 Ample experience in actual training of Adult Learning and Continuous Process Improvement
 Considerable understanding and knowledge of Management Principles and Practices

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Technical Writers / Technical Editors
PHP 18000 – 50000
(National Capital Reg)

Responsibilities:
Technical Writer

* Updates the technical content of the technical writing project to incorporate new product information provided by the customer.
* Communicates with the product developer and/or the information architects designated by the Technical Writing Project as Subject Matter Experts for this product to ensure the technical information is complete and accurate.
* Ensures that the updates are in compliance with the editorial and style requirements identified by the customer.
* Responsible for development, implementation and coordination of technical documentation to support information technology engineering systems and products.
* Works directly with engineers to translate technical information into plain language that is easily understood by the user.
* Works with engineering to refine application programming interface (API) documentation.
* Conducts quality review of materials
* Skill set: Adobe Acrobat, Framemaker, Arbortext, Robohelp, Visio, SnagIT, MS Office Suite

Technical Editor

Roles and Responsibilities

* To study processes and compliances that are required to carry out QA tasks
* Attends and actively participates in training and meetings related to standards and compliances
* Analyzes processes and recommends other standards that will prove useful in the job
* Communicates with a QA Manager to resolve issues that arise during editing
* To conduct review functions to ensure quality delivery of documents
* To plan editorial timelines and anticipate factors that may affect on time delivery
* Ensures that the assignment is done according to project timetable and turns over edited documents on time
* To assist other writers/editors in whatever tasks that might be necessary in completing the team’s tasks, which may include administrative and report consolidation.

External Responsibilities

* To communicate with other subject matter experts.

Travel Requirements

* Must be able to travel overseas

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Journalism, Humanities/Liberal Arts, Linguistics/Languages or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Journalist/Editor or equivalent.
* 40 Full-Time and Contract position available.

Interested applicants may also send resumes to emci.celle@gmail.com and recruitment@emci.phil.com (use desired position as subject).

For more fastidious processing of application, you may send SMS using below format:
Name_Desired position_Course and send to 09175075576

ESS MANUFACTURING COMPANY, INC. (EMCI)
42nd/F, PBCOM TOWER Ayala Avenue, Makati City 1200.

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* Applicants must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Operations Supervisor for Airline Account

RESPONSIBILITIES:

* Plan, lead, organize, and coordinate the team performance to ensure customer’s needs are met and deliver the client’s and company’s goals based on agreed service levels.

REQUIREMENTS:

* At least one (1) year experience in a contact center environment, preferably with supervisory background.
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Manufacturing/Production Operations or equivalent. Job role in Supervisor/Team Lead or equivalent.
* Full-Time positions available.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 10AM to 5PM.

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
G/F Asian Plaza Building
Senator Gil Puyat Avenue, corner Tordesillas Street,
Makati City

Interested applicants may also send their resume to:
recruitment@acspacific.com