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Operations Manager (Operations / Sales)

Oct 23, 2010 Author: ninja | Filed under: IBM Daksh

Responsibilities:

* Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
* Strong client relationship management.
* Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs.
* Implement plans and policy as determined, and changes as necessary.
* Schedules and leads call monitoring sessions.
* Understands the factors that lead to staff turnover, how to improve retention, and implement motivational programs on the floor.
* Liaise with other functional/departmental managers to ensure operational development, meet objectives, and achieve targets.
* Take real time corrective decisions and preventive measures based on volume, attendance, adherence, etc. to improve delivery.
* Complies with the Company’s Policies and Procedures, including Information Security.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 2 to 3 year(s) of working experience as an Operations Manager for a SALES ACCOUNT in the BPO industry.
* Extensive experience in handling a credit card acquisition account and processes.
* Has extensive experience with performance metrics
* Strong in account, people-skills, and client relationship management.
* Excellent problem solving, analytical/logical and leadership/people and performance management skills.
* Team player with good interpersonal skills and proven communication effectiveness.
* Exposure to Profit and Loss, Budget Forecasting, etc. is an advantage.
* Willingness to work in a fast-paced, dynamic and schedule-shifting environment.
* Applicants should be Filipino citizens or hold relevant residence status.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552

QA Supervisor – IBM Daksh

May 4, 2010 Author: ninja | Filed under: IBM Daksh

Quality Assurance Supervisor (BPO Setting) FOR IMMEDIATE HIRING
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities

* Monitor QA Score of the assigned project.
* Supervise QA Analysts/Specialists
* Track and act upon End customer feedback
* Review Quality parameters and make changes whenever necessary in consultation with Operations
* Facilitate calibrations / do client interfacing
* Assist in preparing Quality Improvement Plans
* Help Operations with the necessary quality tools and how to use them effectively
* Provide guidance and leadership to QA team members
* Update progress on operations and quality activities
* Assist in aligning quality initiatives for achieving business objectives.
* Contribute in new initiatives for quality and to understand the effectiveness of current ones
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field
* At least 1 year supervisory/managerial experience in Quality is required for the position
* Background in handling a Telecommunication or Customer Service account
* Required skill(s): MS Excel
* Preferred skill(s): CSAT knowledge
* Hands on knowledge of statistical and quality tools
* Tactical thinking skills
* Has experience in managing call center metrics
* Applicants must be willing to work in Mandaluyong City
* Applicants should be Filipino citizens or hold relevant residence status
* Background in Six Sigma an advantage
* Must be willing to start ASAP

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

TS Representative – IBM Daksh

Apr 14, 2010 Author: ninja | Filed under: IBM Business Services, IBM Daksh

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Business Process Services Philippines Inc.
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552.

IBM Daksh – Senior Recruitment Manager

Mar 4, 2010 Author: ninja | Filed under: IBM Daksh

Senior Recruitment Manager
(National Capital Reg)
Responsibilities

Qualified individual will have experience in delivery of outsourced recruiting solutions, preferably in an offshore capacity. Duties include efficiently deploying resources across accounts, driving performance through metrics and working with the leadership teams to improve service delivery, ultimately resulting in improved customer satisfaction.

Other essential duties include: Ensuring the delivery teams are operated in the most efficient and effective way, in particular ensuring the appropriate governance and reporting regimes are in place to demonstrate progress against corporate and operational strategy.

Working with Client Delivery Leaders to meet or exceed client needs. Lead specific aspects of the client relationship and contract requirements including day-to-day liaison, formal client reporting and ensuring that client needs and expectations are understood and satisfied in the appropriate way.

Ensure that all services are fully compliant with all current regulatory, technical, professional and industry developments and monitor and review service levels, financial performance and KPIs for each client contract to ensure operational effectiveness and develop a leading position in the market.

Plan and deliver operational requirements including financial and human resource planning, drive quality through TA services to ensure all employees have required skills to meet and exceed SLAs, using tools & techniques to ensure employees are motivated and benefit from continuous development

Requirements

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
* Required language(s): English
* At least 8 year(s) of working experience in the related field is required for this position.
* Must have in depth knowledge of recruitment processes and best practices
* Must have hands on experience using/configuring Taleo 7.0 ATS, SAP is a plus. Knowledge of reporting tools such as Business Objects is helpful.
* Excellent communication and people management skills gained in a multi-client outsourcing environment.
Operational experience of leading and directing multiple teams together with client-facing experience.
* Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
* Full-Time positions available.

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

IBM Daksh – Customer Care Specialists

Jan 27, 2010 Author: ninja | Filed under: IBM Daksh

Customer Care Specialists [AIRLINE ACCOUNT]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest airline accounts.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.

Candidates must start on February 1, 2010.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

IBM Daksh – Quality Assurance Specialist

Jan 19, 2010 Author: ninja | Filed under: IBM Daksh

Quality Assurance Specialist
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities

* Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
* Coaching , mentoring and training the team.
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Senior Quality Assurance Specialist specializing in Customer Service and with strong Sales and Technical background specifically in handling an accounting software.
* At least 4 year(s) of working experience in the related field is required for this position.
* BPO experience operations preferred.
* Past experience of projects and implementations.
* Applicants must be willing to work in Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in handling a technical account.
* APPLICANT MUST BE AVAILABLE FOR ASAP!

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QA Supervisor in Mandaluyong – IBM Daksh

Jan 19, 2010 Author: ninja | Filed under: IBM Daksh

Quality Assurance Supervisor (Asst. Manager for Quality) FOR IMMEDIATE HIRING
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities

* Monitor QA Score of the assigned project.
* Supervise QA Analysts/Specialists
* Track and act upon End customer feedback
* Review Quality parameters and make changes whenever necessary in consultation with Operations
* Facilitate calibrations / do client interfacing
* Assist in preparing Quality Improvement Plans
* Help Operations with the necessary quality tools and how to use them effectively
* Provide guidance and leadership to QA team members
* Update progress on operations and quality activities
* Assist in aligning quality initiatives for achieving business objectives.
* Contribute in new initiatives for quality and to understand the effectiveness of current ones
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field
* At least 1 year supervisory/managerial experience in Quality is required for the position
* Background in handling a Telecommunication or Customer Service account
* Required skill(s): MS Excel
* Preferred skill(s): CSAT knowledge
* Hands on knowledge of statistical and quality tools
* Tactical thinking skills
* Has experience in managing call center metrics
* Applicants must be willing to work in Mandaluyong City
* Applicants should be Filipino citizens or hold relevant residence status
* Background in Six Sigma an advantage
* Must be willing to start ASAP

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Customer Care Specialists – IBM Daksh

Jan 18, 2010 Author: ninja | Filed under: IBM Daksh

Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmarks:
-University of the Philippines Campus

IBM Daksh – Banking and Finance Specialists

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

Banking and Finance Specialists [Be Part of a Stable Company!]
(National Capital Reg)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with loan and mortgage processing, are highly preferred
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh – Call Center in Quezon City

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

[JOIN OUR PIONEER ACCOUNT!] Customer Care Specialists – Eastwood City, QC
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.

Requirements

* EXCELLENT oral and written English communication skills
* Proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are welcome to apply.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Premium pay is offered to applicants with previous contact center experience!

To speed up your employment, you must be prepared with your Pre-Employment Requirements:
Social Security Number (SSS)
Tax Identification Number (TIN)
National Bureau of Investigation (NBI) Clearance
Transcript of Records or Copy of College Diploma
Birth Certificate

IBM Daksh – Banking & Finance

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

[P15,000 SIGNING BONUS] Customer Care Specialists for Banking & Finance
(National Capital Reg – Quezon City – UP-Ayala Techno Hub & Mandaluyong City – EDSA Central)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts

Requirements

* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

IBM Daksh – Customer Care Specialist

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

[P15,000 SIGNING BONUS] Customer Care Specialists for Makati (Telco Acct)
(National Capital Reg – Makati City – PBCom Tower, Ayala Avenue)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts

Requirements

* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

IBM Daksh – Support Specialists

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Avenue
Quezon City

Customer Care Specialists – IBM Daksh

Jan 14, 2010 Author: ninja | Filed under: IBM Daksh

Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmarks:
-University of the Philippines Campus

IBM Daksh – Customer Care Specialist

Dec 14, 2009 Author: ninja | Filed under: IBM Daksh

Cantonese Speaking Customer Care Specialist
(National Capital Reg)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for various global IBM accounts.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Microsoft Windows.
* Fluency in Cantonese Language – Written & Oral Communication
* Strong Customer service orientation
* Critical thinking
* Eye for details
* Selling skills
* Creative problem solving approach
* Keyboarding skills
* Ability to multi task
* Required language(s): Cantonese, English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

Customer Care Specialists – IBM Daksh Call Centera

Dec 2, 2009 Author: ninja | Filed under: IBM Daksh

[PIONEER ACCOUNT] Customer Care Specialists – Eastwood City, QC [OPEN TO FRESH GRADUATES]
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.

Requirements

* EXCELLENT oral and written English communication skills
* Highly proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* We encourage Fresh Graduates to apply

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Premium pay is offered to applicants with previous contact center experience!

To speed up your employment, you must be prepared with your Pre-Employment Requirements:
Social Security Number (SSS)
Tax Identification Number (TIN)
National Bureau of Investigation (NBI) Clearance
Transcript of Records or Copy of College Diploma
Birth Certificate

IBM Daksh – Banking and Finance Specialists

Dec 2, 2009 Author: ninja | Filed under: IBM Daksh

Banking and Finance Specialists [Be Part of a Stable Company!]
(National Capital Reg)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with loan and mortgage processing, are highly preferred
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Banking and Finance Specialists – IBM Daksh

Nov 30, 2009 Author: ninja | Filed under: IBM Daksh

Banking and Finance Specialists [Be Part of a Stable Company!]
(National Capital Reg)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with credit card processing, is a strong advantage
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

GET YOUR TWILIGHT SAGA: NEW MOON MOVIE TICKETS!
Apply at the IBM Recruitment Center in EDSA Central and get invites to the exclusive IBM screening of Twilight Saga: New Moon. Terms and conditions apply.

IBM Daksh – Technical Specialists

Nov 24, 2009 Author: ninja | Filed under: IBM Daksh

Technical Specialists [Join the world's largest technology company - IBM!]
(National Capital Reg)
Responsibilities

* Responsible for providing excellent technical support service by phone for IBM’s global clients.

Requirements

* Excellent English communication skills
* Strong customer service and problem solving skills
* Proficient in computer and internet applications
* Completed at least three years of college education in any course, or finished a two-year diploma or certificate course, preferably in an IT-related field
* Fresh graduates or those without work experience are welcome to apply
* Work experience as a technical support in a call center environment, particularly in troubleshooting, a strong advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willing to be assigned in Makati, Mandaluyong or Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh – Customer Care Specialists

Nov 24, 2009 Author: ninja | Filed under: IBM Daksh

[JOIN OUR PIONEER ACCOUNT!] Customer Care Specialists – Eastwood City, QC
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.

Requirements

* EXCELLENT oral and written English communication skills
* Proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are welcome to apply.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

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