Training and Quality Manager (*PIONEER ACCOUNTS)

Responsibilities:

• Lead/Manage all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
• Plan and strategize key training initiatives in line with client requirements.
• Providing Operational floor management by monitoring service levels, calibration, making appropriate decisions and regular monitoring of quality and training design/processes.
• Regular Client interfacing for feedback and Quality updates.
• Review Quality parameters and make changes whenever necessary in consultation with Operations.
• Defining the quality parameters to the call agents and QAs and defining the scope of improvisation.
• Preparing quality improvement plans, conducting TNA, coordinates with the Product/Process Training team.
• Coaching, mentoring, and training the team.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 6 year(s) of working experience in the related field is required for this position.
• Applicants should be Filipino citizens or hold relevant residence status.
• Knowledge in CSAT, NPS, TQM, TNA, statistical and quality tools
• Ability to influence Operations in creating a quality focus
• Ideally should have had Operational experience
• Tactical thinking skills, strong leadership and people management skills

IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

[PIONEER ACCOUNT] Customer Care Specialists – Eastwood City, QC [OPEN TO FRESH GRADUATES]
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.

Requirements

* EXCELLENT oral and written English communication skills
* Highly proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* We encourage Fresh Graduates to apply.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Premium pay is offered to applicants with previous contact center experience!

To speed up your employment, you must be prepared with your Pre-Employment Requirements:
Social Security Number (SSS)
Tax Identification Number (TIN)
National Bureau of Investigation (NBI) Clearance
Transcript of Records or Copy of College Diploma
Birth Certificate

British Accent and Culture Trainer
(National Capital Reg)
Responsibilities

• Design, implement, and evaluate training and development plan for the agents.

• Conduct a procedure and system to effectively evaluate staff’s performance and required training.

• Seek the service required knowledge and skills so as to enhance the service quality.

• Evaluate and update the training materials.

• Achieve the expected telephone monitoring objectives and observe the problems, give the agents immediate coaching and training to ensure that the objectives are met.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree , Education/Teaching/Training or equivalent.
* British nationality or a previous resident of UK is required.
* Knowledge in conducting UK culture training and demographics.
* With a Bachelor degree or above.
* At least 1 year working experience.
* Good English communication and training skills.
* Proficient in Microsoft Office.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmarks:
-University of the Philippines Campus

Technical Specialists for Software[Join the world's largest technology company - IBM!]
(National Capital Reg)
Responsibilities

* Responsible for providing excellent technical support service by phone for IBM’s global clients.

Requirements

* Excellent English communication skills
* Strong customer service and problem solving skills
* Proficient in computer and internet applications
* Completed a 4-year course preferably in an IT-related field
* Fresh graduates or those without work experience are welcome to apply
* Work experience as a technical support in a call center environment, particularly in troubleshooting, a strong advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willing to be assigned in Makati, Mandaluyong or Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.

Walk-in applicants are prioritized!
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall