Technical Support Specialist
RESPONSIBILITIES:
• Graduate of an IT or Multimedia related courses
• Solid experience in web development and/or design
• Web development (HTML, CSS)
• Excellent oral and written English communication skills.
• Developed computer skills – (Word, Excel, Internet Explorer, etc).
• Strong writing skills
• Knowledge in Javascripting, jason files, PHP or other programming languages
• Knowledge in Content Management Tools like Teamsite, ECM or equivalent
• Good oral and written communication skills
• Ability to adhere to all organizational policies and procedures.
• Strong organizational and administrative skills.
• Knowledge in Lotus Notes Domino helpful, but not required.
• Administrative skills for W3 Content Organization
• Business Analysis Skills

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position. Technical Support/Call Center experience is a plus.
* Candidate must be willing to work during Night Shift.
* Applicants must be willing to work in UP Ayala Technohub,Philcoa,Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Full-Time positions available.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
WebSite :

http://www-07.ibm.com/ph/ibs/

Payroll – Backoffice Payroll
RESPONSIBILITIES:
The successful candidate will be in charge of the Backoffice Payroll Process of a Global Project.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Human Resource Management or equivalent.

* Required skill(s): Compensation & Benefits Administration, Payroll, Timekeeping, Accounting, MS Office Excel

* Preferred Skill(s): People Soft, SAP HR

* Required language(s): Must have excellent US English Communication Skills

* At least 1 year(s) of working experience in the related field is required for this position.

* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.

* Must be willing to work on a shifting or evening schedule

* Must be able to work in a diverse and fast-paced environment

* Must have keen attention to detail

* Applicants must be willing to work in IBM UP Ayala Technohub,Philcoa Quezon City.

* Full-Time positions available.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
WebSite :

http://www-07.ibm.com/ph/ibs/

Recruitment Specialist (night shift)
RESPONSIBILITIES:

Account Manager for client Hiring Managers for non-exempt and/or college/intern positions

• Manage relationships with applicants and hiring managers. Receive prescreened candidates for open requisitions and further qualify. Work with hiring manager to run effective selection and hiring process. Educate interview teams on optimal selection techniques and decision-making.

REQUIREMENTS:

• At least three (3) years recruiting experience preferably with Employee Relations/Labor Relations background

• Written and verbal communications

• Problem Analysis/Solving

• Understanding of end-to-end recruitment cycle

• Must have excellent customer service and client interaction skills

• Experience with Taleo, SAP, Oracle/Peoplesoft, HireRight, AIRS, Job Boards a plus

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
WebSite :

http://www-07.ibm.com/ph/ibs/

Learning – Brand Specialist (Eastwood, Night Shift)
RESPONSIBILITIES:
The Learning – Brand Specialist is responsible for performing back-end requests such as scheduling classes, performing ID correction, creating sessions and the like . He/She is expected to keep in constant coordination with US IBM Brand Specialist counterpart.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
* Required skill(s): Customer Service, Communication Skills, Training Coordination, Lotus Notes, MS Office.
* Required language(s): Must be adept in both oral and written communication with above average background in both oral and written English.
* Must be assertive and highly dependable
* Must be Results oriented and can work with minimum supervision in a fast paced working environment
* Must be a Team player
* Must be fast learner
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in IBM 1800 Bldg. Eastwood City Libis Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in BPO Customer Service, Training, Human Resources or equivalent.
* Full-Time positions available.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Tax Manager
RESPONSIBILITIES:

* Provides advice and guidance to the team on the different tax plans as well as provides process leadership to the operations team
* Provides advice and guidance to Operations on tax plans and processes
* Helps assess impact to operations on changes to the policy and process
* Reviews changes to the process flowchart
* Gathers feedback from operations on issues and challenges with the current policy and process design and help provide recommendations to HR on potential improvements
* Assists in reviewing the training materials
* Assists in updating the country-specific procedures/guides
* Participates in tax-related projects
* Helps respond to queries from operations and other centers regarding handling of certain cases

REQUIREMENTS:

* Must have deep customer understanding, comprehensive knowledge of the different policies, processes and tools to support relocation administration and knowledge of industry relocation practices and norms.
* Knowledge on international tax processes and policies
* Solid Finance and Accounting educational background and work experience.
* Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
* Customer-oriented – demonstrates a positive attitude towards customer service
* Strong interpersonal skills – able to collaborate with people and work effectively in a team
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Priority setting – able to identify critical requirements and prioritize tasks
* Ability to deal with highly personal, confidential information
* Flexibility/Adaptability to Changes
* Applicants should be Filipino citizens or hold relevant residence status

IBM Business Services, Inc.
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100.

Quality Analyst/Specialist
RESPONSIBILITIES:

*  Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations.
*  Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.
*  Generates regular evaluation reports and daily communication forms to update process Leaders, Trainers, agents and management. Follows up on any problems or questions on reports.
*  Attends and participates in meetings with supervisors and managers to review monitoring and evaluation tasks.
*  Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
*  Reports complaints, challenges, obstacles or questions to appropriate departments.
*  Communicates with Team Leaders on program changes and communicates actions for feedback purposes.
*  Maintains agents evaluation files to ensure accurate and consistent documentation is kept for dissemination to other departments.
*  Capture a significant amount of data which will be constantly analysed and reported on to determine if trends are occuring that may need indicate a need for action.
*  Performs other duties as assigned

REQUIREMENTS:

*  Excellent oral and written English communication skills.
*  Developed computer skills – Word, Lotus Notes, Excel, Explorer, etc).
*  Good organizational/time management and documentation skills.
*  Ability to make fair, objective and consistent judgments and decisions.
*  Ability to handle multiple tasks, details, and interruptions. Strong attention to detail.
*  Ability to solve problems and offer suggestions.
*  Ability to analyze statistical data and offer recommendations.
*  Ability to adhere to all organizational policies and procedures.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Tax Manager
RESPONSIBILITIES:

* Provides advice and guidance to the team on the different tax plans as well as provides process leadership to the operations team
* Provides advice and guidance to Operations on tax plans and processes
* Helps assess impact to operations on changes to the policy and process
* Reviews changes to the process flowchart
* Gathers feedback from operations on issues and challenges with the current policy and process design and help provide recommendations to HR on potential improvements
* Assists in reviewing the training materials
* Assists in updating the country-specific procedures/guides
* Participates in tax-related projects
* Helps respond to queries from operations and other centers regarding handling of certain cases

REQUIREMENTS:

* Must have deep customer understanding, comprehensive knowledge of the different policies, processes and tools to support relocation administration and knowledge of industry relocation practices and norms.
* Knowledge on international tax processes and policies
* Solid Finance and Accounting educational background and work experience.
* Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
* Customer-oriented – demonstrates a positive attitude towards customer service
* Strong interpersonal skills – able to collaborate with people and work effectively in a team
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Priority setting – able to identify critical requirements and prioritize tasks
* Ability to deal with highly personal, confidential information
* Flexibility/Adaptability to Changes
* Applicants should be Filipino citizens or hold relevant residence status

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Accounts Payable Manager
RESPONSIBILITIES:

* Ability to monitor and lead accounts payable activities across team, department and function
* Ability to articulate & compare alternative approaches, make business recommendations
* Recognize problems related to project/functional mission. Independently generate solutions based on analytical skills and business knowledge. Enhance and improve procedures and processes
* Lead projects/small teams, manages routine technical and operational activities Understand and has vision for entire group
* Provides technical and operational advice. Controls work priorities in order to deliver quality, on time output
* Accountable for own, team, and departmental results and for the impact of the results on functional activities
* Contributes and leads staff to support business measurements, impact cost and client satisfaction. Participates with management in departmental planning and manages results of the team/department

REQUIREMENTS:

* Must be a graduate of an Accounting degree
* At least 5 years accounts payable experience – Knowledge of Invoice Processing Mandatory
* At least 3 years people management experience
* High Analytical Skills
* Good communication skills
* Understand the importance of Business Controls
* Knowledge of any ERP like SAP will be an advantage
* Working knowledge in Microsoft Excel
* Willing to work on night shift schedule

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Recruitment Sourcing Associate
RESPONSIBILITIES:

* Handles sourcing strategies for different job position
* Ensures appropriate pool of candidates ready for processing
* Receives and reviews recruitment strategy document and assessment questions
* Discusses strategy with Recruitment Manager and clarifies the job details and other relevant information not available in the requisition details, recommends best practices and ways to improve on assessment questions, etc.
* Recommends all sourcing strategies on top of the usual strategies
* Finalizes and posts the requisition (internal career center, external career center, job boards) – ensure branding is consistent, formatting is correct, etc.
* Initiates resume search

REQUIREMENTS:

* At least 3 years extensive experience in candidate sourcing
* Knowledgeable on all recruitment sources of candidates
* At least 5 years recruitment exposure

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Recruitment Sourcing Associate
RESPONSIBILITIES:

* Handles sourcing strategies for different job position
* Ensures appropriate pool of candidates ready for processing
* Receives and reviews recruitment strategy document and assessment questions
* Discusses strategy with Recruitment Manager and clarifies the job details and other relevant information not available in the requisition details, recommends best practices and ways to improve on assessment questions, etc.
* Recommends all sourcing strategies on top of the usual strategies
* Finalizes and posts the requisition (internal career center, external career center, job boards) – ensure branding is consistent, formatting is correct, etc.
* Initiates resume search

REQUIREMENTS:

* At least 3 years extensive experience in candidate sourcing
* Knowledgeable on all recruitment sources of candidates
* At least 5 years recruitment exposure

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100