Resource Planning & Forecasting Analyst
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFP’s and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Bachelor’s degree with a minimum of 2-3 years related experience.
* Equivalent education or experience may be substituted for any of the above.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

FRENCH Speaking Call Center Agent
(National Capital Reg – Eastwood City-LIBIS)
RESPONSIBILITIES:

* He/she will be responsible in addressing concerns and inquiries of Xmen customers as the main nature of work.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Linguistics/Languages or equivalent.
* Required language(s): English, French
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 3 Full-Time positions available.

* QUALIFICATIONS
* Agent must have completed at least 2 years of college
* Strong customer service skills, experience is a plus
* Proficient in French; conversant in English
* Good problem solving and analytical skills
* Efficient in Internet navigation
* Willing to work graveyard shifts, shifting schedules and is willing to be assigned in Eastwood City, Libis

eTelecare Global Solutions

Walk-in and experience faster application process!

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.etelecarecareers.com

Sales Representatives – Makati City
(National Capital Reg – Makati City)

Responsibilities:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in our Makati site.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530
eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

EASTWOOD CITY
2/F CyberOne Bldg.,
Eastwood City

QUEZON CITY
G/F SM North Edsa Annex
Quezon City

Recruiting Hotline: (02) 580.6530

Experienced Call Center Agents
(National Capital Reg – SM North Edsa, Eastwood City)

Responsibilities:

* For the SM North Edsa Opening – As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware, inkjet Printers and laptops. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

* For the Eastwood City Opening – As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. You’ll be rewarded with commissions as you help our clients meet their sales goals. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* One (1) year experience in a call center.
* Proven communication skills with US clients is a plus.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in Quezon City (SM North Edsa or Eastwood).
* Interested applicants can walk-in to either of the two sites: Quezon City or Shaw for processing (See below for the address).
* Full-Time positions available.

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

EASTWOOD CITY
2/F CyberOne Bldg.,
Eastwood City

QUEZON CITY
G/F SM North Edsa Annex
Quezon City

Recruiting Hotline: (02) 580.6530

Call Center Agents (Technical Support)-North Edsa
(National Capital Reg – Mandaluyong City, North Edsa)

Responsibilities:

* As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware, inkjet Printers and laptops. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Minimum of 6 months experience in a call center as a technical support representative.
* Proven communication skills with US clients is a plus.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in North Edsa.
* Amenable to shifting schedules
* Full-Time positions available.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Experienced Call Center Agents (Technical Support)
(National Capital Reg – Mandaluyong City, North Edsa)

Responsibilities:

* As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* One (1) year experience in a call center as a technical support representative.
* Proven communication skills with US clients is a plus.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in Shaw and/or North Edsa.
* Full-Time positions available.

eTelecare, a Stream Global Services Company
Recruiting Hotline: (02) 580.6530
For more information, visit our career website:
www.etelecarecareers.com

French Customer Service Representative
(National Capital Reg)
RESPONSIBILITIES:

* Main responsibility is to interface with our client’s customers to provide customer service a. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.
* French Multilingual Customer Service Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).
* All French Multilingual Customer Service Representatives will be working on a graveyard shift schedule. This entails working eight (8) hours a day (excluding lunch break), 5 days a week, including Holidays. Rest days may or may not fall on Saturdays and Sundays and/or Holidays.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): Microsoft Offices, Internet connections.
* With Customer Service Experience is an advantage but not required.
* Required language(s): Proficient in the French Language, and conversational in the English language
* Applicants should hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Willing to work on graveyard shifts
* Must be willing to be based in Eastwood City, Quezon City.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

Network Support Specialist – Makati City
(National Capital Reg – Makati City)

Responsibilities:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests such as networking, computer hardware or software. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in our Makati site.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com