Customer Service Representative
(National Capital Reg – Ortigas Center)

Responsibilities:

* Responsible for delivering excellent customer service by providing accurate, relevant and timely information and services
* Handle customer’s inquiries and resolve service issues effectively

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s Degree, Computer Science/Information Technology, Mass Communications or equivalent
*  Required skill(s): Call Management Skills, Conflict-Resolution Skills, Communication Skills (English), Computer Navigation Skills, Problem Solving Skills.
* Above average English communication skills
* Knowledgeable in PC applications
* Must be keen to details
* Can work on holidays and shiftng schedules
* Call center experience is a must, preferably for an outbound account
* Good interpersonal skills
* Applicants must be willing to work in Pasig City.
* Applicants must be of legal age. (18 years old)
* WALK IN APPLICANTS ARE WELCOME TO APPLY!

Our Recruitment Office is open from Mondays – Fridays, 8AM – 3PM
Please bring your resume and an ID
Kindly look for Sanve

Vonscorp Data Solutions, Inc., a VONCORE Company 15A, 15th Floor, Belvedere Tower, San Miguel Avenue, Ortigas Center, Pasig City, National Capital Region Telephone: 02-6380917; 0928-505-6752

Customer Service Representative
(National Capital Reg)

Responsibilities:
Summary:
The position is responsible for achieving and maintaining quality service to Chartis’ clients which includes providing immediate solutions and feedback.

Specific Duties:
1. Answer inbound calls from clients with product, claims, and policy inquiries as well as attend to their other requests.

2. Ensure quality service is achieved and aligned with set guidelines in both inbound and outbound calls.

3. Assess and develop strategies to be used in solving system or procedural-based problems.

4. Attend meetings and trainings related to services offered.

5. Liaise with other department in response to queries.

6. Identify failures and outdated procedures for service improvement and recovery.

7. Perform other duties that may be assigned by the immediate supervisor.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year of working experience as Call Center agent handling customer service calls; experience in servicing insurance products is preferred; must have completed basic call center trainings.
* Must be able to multi-task.
* Knowledgeable in MS Office applications.
* Must have good communication and listening skills.
* Must possess problem-solving skills.
* Must have phone and non-phone servicing skills.
* 2 Full-Time positions available.

Our Call Center is open only from Mondays-Fridays, 8:00am-5:00pm. Our Call Center Agents have guaranteed Saturday & Sunday off and with no night shift schedule.

If your interest is not in the job posted, we encourage you to send a general application instead.

Company Name :
Chartis Philippines Insurance Inc.
Industry :
Insurance
Location :
47/F PBCom Tower, 6795 Ayala Avenue cor. V.A. Rufino St. Makati City 1220
Company Tel :
815-3000
WebSite :

http://www.chartisinsurance.com

Inbound Sales – Customer Service Representative
(National Capital Reg)

Responsibilities:
Job Requirements / Specifications:

• Very good verbal and written communication skills
• Must have at least one year experience in inbound sales or sales
• Should have a clear and pleasant speaking voice and must be fluent in English
• Good typing and listening skills
• Has the ability to deal patiently with problems and complaints and remain courteous when faced with difficult or angry people
• Can work independently within specified time constraints
• Has very good attendance record
• Willing to work in any shift

Duties and Responsibilities:

• Identify, research, and resolve customers’ issues via chat, email, and phone
• Must be able to handle both customer service issues and convert inquiries to sales
• Update customer’s order records or customer’s information when necessary
• Manage communication with multiple customers at the same time
• Escalate customer’s issues to the proper department or appropriate staff as necessary
• Adhere to training and quality standards as set by the company

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 5 Full-Time positions available.

Company Name :
Island Matters, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
17th Floor 17C Trafalgar Plaza, H.V. Dela Costa St Makati City -

Customer Service Representative (Cagayan de Oro City)
(Northern Mindanao – Cagayan de Oro City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Proficient in English
* Can work overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Visit Us:

Concentrix Corporation
Block 2 Lot 3 Trade Street, Pueblo de Oro IT Park, Cagayan de Oro City

Contact Details:

Phone: (088) 853-2275
Email: recruitment_cdo@concentrix.com

Office Hours:

Mondays to Fridays 8:00am to 9:00pm
Saturdays & Sundays 8:00am to 5:00pm

Customer Service Representative - Prepress
(National Capital Reg – Ortigas Center)

Responsibilities:

* Liaise with North America office counterparts taking in work orders, instructions, and amendments.
* Manage a pool of specialized production operators
* Ensure jobs are accomplished error-free and delivered on time all the time
* Manage shift, produce accurate and timely work reports, and think creatively in order to suggest policies and procedures
* Ensure established workflow is followed
* Promote a strict working culture while maintaining high staff morale
* Make judgment calls on matters pertaining to jobs based on a complete understanding of workflow process
* Motivate staff specially in rush and pressurized situations

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* At least 4 year(s) of working experience from any of the high-level BPOs or related field adept in dealing with demanding foreign clients
* Very strong academic background and leadership qualities
* Excellent written and verbal skills in English
* Well organized and can get the job done
* A strong management and administration background
* Used to working under pressure and have the ability and confidence to deal with all circumstances liaising with the clients
* A fast learner and a clear communicator who demands respect from their co-workers, with the ability to motivate and be professional in all aspects of their work
* Ability to pass on clear instructions to your team and direct them achieving your deadlines with minimum discussion
* Keen eye for detail
* Must be willing to work in on a shift basis
* Relevant experience in print production and basic knowledge of Adobe Acrobat an advantage.
* Applicants must be willing to work in Pasig City.
* Full-Time positions available.

DG3 IDOCS, Inc (formerly IDOCS, Inc)
2604-2605 Union Bank Plaza Bldg., Meralco Ave. cor. Onyx and Sapphire Sts., Ortigas Center, Pasig City

Customer Service Representative- Start ASAP!
Have the opportunity to have the best mentors and receive valuable training!
Develop your communication and people interaction skills as a Customer Service Representative as you encounter different scenarios with each call and gain valuable experience!

REQUIREMENTS:
• Graduate(Any Course) and/or graduates of 2 years vocational technology courses or
• Undergraduates with at least two years in college and at least two years of call center experience can also apply.
• Did not apply in the last three months
• Ability to develop great people interaction and communication skills
• Willing to work full-time

WALK IN AT OUR RECRUITMENT CENTERS NOW!

Please bring the following:
Updated resume
any valid ID with picture, to be able to get in the Accenture premises

14F Robinsons Cybergate Tower 3
Pioneer St., Mandaluyong City
Mondays to Fridays, 9am to 4pm

Gateway Recruitment Center
GF Gateway Mall (beside Adidas)
Araneta Center, Cubao, Quezon City
Mondays to Fridays, 9am to 4pm

Customer Service Representative (For a Directory Assistance Program)

RESPONSIBILITIES:

* Providing accurate business names, phone listings, and addresses to Australian Clients through Phone.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Excellent English Communication Skills, Typing Skills, Computer Skills.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time positions available.

Stellar Global Solutions Phils
G/f Superstore Bldg., Time Square St. Araneta Center, Cubao Quezon City -.

Customer Service Representative – High Salary w/ Good Benefits (No Experience Needed) code: Laika
(National Capital Reg – Alabang, Makati, Taguig, Shaw Bvld., Ortigas, Quezon City)

* Will handle inbound calls.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Undergrads are qualified as long as you have completed 2 Years with no back subjects.
* Must be willing to work in Alabang, Makati, Taguig, Shaw Blvd., Ortigas
* 100 Full-Time positions available.

This position is for direct hire.

Our client offers
COMPETITIVE PACKAGE
GOOD BENEFITS
and
CAREER ADVANCEMENT
to successful candidates

We also offer FREE ENGLISH TRAINING!!!

Recruitment process will be held at Level 3 Wellness Lane, Festival Supermall, Alabang. Mondays – Fridays 10am – 5pm. Saturdays 10am – 3pm. For inquiries you may call 8092721 or send SMS to 09088624960. Be sure to look for Laika.

John Clements Consultants, Inc.
Level 12-B LKG Tower 1608 Ayala Ave. Makati City 1200.
Website: http://www.johnclements.com/

Customer Service Representative
(National Capital Reg – Libis Quezon City)

Requirements:

* Candidate must possess a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Human Resource Management, Mass Communications, Psychology or equivalent.
* Or at least 3 years college education and have 1 year call center experience.
* Required skill(s): Excellent Communication, Customer Service, HR Processes.
* Required language(s): English
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Must have professional phone manner and commitment to call center success.
* Ability to do multi tasks and adhere organizational policies and procedures.
* Applicants must be willing to work in Libis Quezon City in shifting schedule.
* 150 Full-Time positions available.

Due to the URGENCY of the requirements, we encourage you to visit our office for immediate processing:

Room 1904 19/F Cityland Herrera Tower, V.A. Rufino corner Valero Street, Salcedo Village, Makati City (back of PB Com Tower)

Contact Person: Mr. Joseph Tom Ordoñez – Recruitment Specialist
Contact Numbers: (02) 845 0495 / 0918 9069092 / 0927 5197439
Email Addresses: joseph_tom_ordonez@yahoo.com, jlo@ipiphil.com
Website: www.ipiphil.com

Company Name :
Information Professionals, Inc.
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
Suite 1904 19/F Herrera Tower, V.A. Rufino corner Valero Street, Salcedo Village, Makati City 1008
WebSite :

http://www.ipiphil.com

Customer Service Representatives (Pasay)
(National Capital Reg – Pasay City)

Customer Service Representative:

* Responsible for providing and maintaining the highest possible standard of customer service.
* Performs other related duties and assignments as required and as assigned by supervisor or manager.

Technical Support Representative:

* Assist customers with their issues/problems relating to their desktops and laptops.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding of the solution and provide additional customer education as needed.

REQUIREMENTS:
For Customer Support Representative:

* Candidate must at least possess a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required skill(s): Microsoft Windows.
* Required language(s): English.
* Applicants must be willing to work in Mall of Asia, Pasay City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For Technical Support Representative:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Graduate of any four year course or accomplished at least second year college.
* Experience on any technical account with prior experience in a call center environment (1 year) is preferred but not required.
* Has an understanding of internet services.
* Exceptional communication skills and call handling skills.
* Superior listening skills and Problem Solving/Trouble Shooting skills.
* Flexible to changes and has sense of urgency.
* Time Management Skills.
* Can work under pressure, and can deliver set goals.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.

Interested applicants may apply directly at the Teleperformance Recruitment Office
Level 2 North Parking Building, Mall of Asia, Pasay City.

Office hours are from 10 am – 6 pm Monday to Friday
8am – 5pm every Saturday.

Please bring an updated resume with 1×1 picture.

Customer Service Representative – Leyte
(Eastern Visayas – Palo, Leyte)

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

leyterecruiting@apacmail.com

Customer Service Representative – URGENT! NO EXPERIENCE REQUIRED! START ASAP! [EPAF01]
(National Capital Reg)

Responsibilities:

* SEND YOUR FULL NAME TO 0917-561-9237 FOR AN INTERVIEW SCHEDULE.

* COMPETITIVE BASIC SALARY
* + P3000 ATTENDANCE BONUS
* + 20% NIGHT DIFFERENTIAL
* + Health insurance
* + FREE SHUTTLE SERVICE FOR EMPLOYEES EVERYDAY
* With or Without experience are welcome to apply!!!
* Graduate of any four year course or accomplished at least second year college.
* Eighteen years old and above.
* Able to effectively communicate in English.
* Willing to work in various shifts including graveyard shifts
* Willing to work in ORTIGAS/MANDALUYONG
* Proficient in Microsoft Office and Internet Explorer.

* Walk-in applicants are also welcome to apply. we are at 10th flr E.Commerce Plaza Eastwood Libis QC Kindly look for PATRICK

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): Excellent Communication Skills.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

ExcelAsia: 10th flr E-Commerce Plaza Eastwood Libis QC. Look for PATRICK 0917-561-9237

Customer Service Representative – With Signing Bonus. No Experience Required, URGENT! [eclm61]
(National Capital Reg)

Requirements:

* Candidate must finish a vocational course or at least 3 years in college in any field.

* Candidate must have above average English communication skills.

* Candidate must have very good customer service skills.

* Candidate must be willing to work in Mandaluyong or Quezon City.

* Candidate must be able to start ASAP.

* Fresh graduates/Entry level applicants are encouraged to apply.

* 200 Full-Time positions available.

* Applicants should be Filipino citizens or hold relevant residence status.

* Interested applicants may submit their resumes to cmalicsi@excelasiaservices.com, or visit us at E-Commerce Plaza, 10th Floor, Eastwood City, Libis, Quezon City and look for CHIARA (0917-561-3408).

ExcelAsia Eastwood: 10/F, E-Commerce Plaza, Eastwood City, Libis, Quezon City look for CHIARA – 0917 561 3408.

Customer Service Representative (Code: TK)
(National Capital Reg)

Responsibilities:

* Order Entry (Fax, Phone , E-mail and through CRM Tool) – accurately and timely enters orders in the system, checks if add-ons is possible, makes cancellations, logs rebates, informs customers of illegal drop shipments, informs customers of drop ship fee.

* Pricing and Availability (Fax, Phone , E-mail and through CRM Tool) -  provides pricing and availability depending on the price code of each account, information with material planners on availability of item and when items will be available.

* Order Status (Fax, Phone , E-mail and through CRM Tool) – provides lead time of orders, freight charges, tracking numbers, and lead time of back orders, works with logistics staff on expending orders.

* Estimated Freight Charges (Fax, Phone and E-mail) – provides estimated charges for ground and truck orders.

* Technical Questions (Fax, Phone and E-mail) – provides product features and benefits for both obsolete and current models, product information, product installation, product fit-up, part numbers, troubleshooting and other product applications.

* Service Tickets (Fax, Phone , E-mail and through CRM Tool) – gathers pertinent data, files exception reports, return goods authorization, incident reports, and performs follow-ups.

* Distributor Referrals (Phone) – refers end-users to nearest distributor in end-users’ area.

* New Distributor Set-up (Phone) – assists end-users in registering their products in the company web site.

* Document Assistance (Phone, Fax and Email) – provides regional sales managers, sales representatives distributors and end-users documents such as order confirmation, invoice copies, credit memos bill of lading, product information, marketing collaterals, proof of delivery, etc.

* Provides information to customers about marketing promotions and enforces/ supports applies promotions (Phone and Email).

* Other customer service support (Phone and Email – complaints about products product ideas, from callers, HR concerns checking of credits, provides information about company policies and procedures and all other questions or concerns that customers call about.

* CSAT (Phone) – CSRs are responsible for gathering email addresses and phone number for CSAT surveys.

* Outbound Calls

o Information Verification – order sent via fax or email; product information from suppliers.

o Follow-ups – RSMs, sales representatives, distributors, end-users and division contacts in US and Philippines.

o RGAs – scheduling pick-ups with Fedex national for orders that need to be shipped back to Knaack.

o Data Tracking – logs all transactions in the excel tracker.

* Fleet Bid Process

o Sets forth Knaack LLC policy on exceptions to the current terms and conditions policy on Fleet Bid Incentive Pricing.

o Provides quotes for upcoming projects for fleet services.

o Determines prices for the bid using excel tool and provides needed documentation to sales representatives and RSMs.

o ArchiveArchives fleet bid files in respective folders.

* Special Accounts

o Each CSR have special accounts dedicated to them. They are responsible (main contacts) in providing all customer service functions and beyond in order to service the needs of those specific accounts.

o Correspondence are done through phone, email or fax.

* KIP Solutions

o Responsible in building the knowledge database in the CRM tool by submitting valid solutions to any questions or concerns about the products and processes of Knaack.

* CSRs are also responsible in helping train incoming CSRs.

* Other duties or projects assigned by Team Leader, Customer Service Supervisor, Account Manager, and POC.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering or management.

* 1-2 years Customer Service or Sales/Marketing background is an advantage.

* Must have excellent work ethic.

* Must have good attendance record.

* Must have call center experience.

* Must have technical orientation – preferably engineering graduate.

* Must be detail oriented.

* Must be skilled in Muti-tasking.

* Excellent written and spoken English skills.

* Working knowledge in MS Office applications.

* Personable, people-oriented, persuasive and self-confident.

* Ability to work independently and efficiently with minimal supervision.

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5211