Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Makati Site:
Recruitment Coordinator
Workforce Specialist
Marketing Specialist

Technical Support Associates
Customer Service Associates
Operations Manager
Team Leaders
Join our Pioneer Account in Makati – Enjoy Day Shift Schedules!

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Bacoor Site

Customer Service Associates – Email Support
Completed at least 2 years in college
Customer service or email support experience is an advantage
With good computer skills
Now Hiring – Lipa
Technical Support Associates
Customer Service Associates
Leadership and Business Support Positions
Senior Operations Manager
Reports Specialist
Training Coordinator
Human Resources Coordinator

More than your regular youth, we are techies, and we are carving out careers through our passion!

Widen your career opportunity by applying to our Australain Telco Campaign!

* Enjoy day-shift schedules
* Permanent week-ends off
* Attractive compensation package (17K basic salary + 2K attendance incentive + 2K allowance + commissions)
* Career growth (Promote from Within Policy)

Interested applicants may email their resume to: pia.lopez@acquireap.com or katrina.regis@acquireap.com

or

Apply personally at

Lower G/F Left Wing Worldwide Corporate Center

Shaw Boulevard, Mandaluyong City (alongside Starmall)

Mondays to Fridays, 8am to 3pm

Bring your resume and a valid ID

Look for Pia or Nica

Requirements:

* Must have excellent communication and interpersonal skills
* Preferably 1-4 years Experienced Employees specializing in Sales – Telesales/Telemarketing or its equivalent
* Applicants must be willing to work in Mandaluyong City
* Willing to work on a fixed day shift schedule, Monday-Friday 8am to 5pm
* Fresh graduates are encouraged to apply
* 25 Full-Time positions available

Responsibilities:

• As a customer service professional, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.
• As a sales professional, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

• At least 2nd year college or completed a 2nd year -course.
• Amenable to upselling or sales.
• Amenble to being assinged in SM North Edsa.
• Must have sales or marketing experiences whether call center experience or non-call center experience e.g. family business, dealership, networking, promidizing, online retail, etc.

RESPONSIBILITIES:
Client Service/Relationship
Project Management and Continual Product Improvement
Personal Effectiveness & Communication
Priority and Task Management

REQUIREMENTS:
1. College or University graduate, or proven, direct extensive experience
2. Minimum 2-3 years experience in professional organization management.
3. Experience in a Call Center Operations Environment or Project Management Team
4. Excellent Microsoft Office Skills
5. Excellent Written & Verbal Communication Skills
6. Problem Solving/Decision Making
7. Analytical ability to decipher statistical reports
8. Ability to multi-task
9. Attention to detail
10. Patient in dealing with issues, is results driven, and has a positive attitude
11. Can initiate account development strategies with new and existing clients
12. Can formulate, plan, and implement business development strategies with respect to client specific needs in the field of Telemarketing and/or CRM solutions.

Vital Call Center Link (VCC Link), Inc.

Company Address: 2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City -
Fax: 7535388

Responsibilities:

• Deal with all inquiries politely, courteously, professionally & assertively through chat
• Understand the customers’ needs through effective comprehension skills
• Match customers needs to Clients’ products and services
• Adhere to agreed processes, meeting required work standards, targets and objectives

Requirements:

• Applicants should be Filipino citizens or hold relevant residence status
• At least 18 years old and above
• Sales and Chat Experience gained in a BPO/ Call Center industry (Preferred but not required)
• Can type 40 words per minute with 80% accuracy
• Must be willing to work in flexible, graveyard schedules
• Ability to Multi-task
• Should be able  to communicate in English
• Excellent customer service skills
• Positive, driven, and should be a team-player
• Passionate, energetic and enthusiastic

RESPONSIBILITIES:
The Global Service Desk Manager is responsible for managing overall day to day operations of the Service Desk. This includes maintaining customer satisfaction, survey results, identifying potential customer service problems and seeking of known resolution, and, providing day to day process documentation.

REQUIREMENTS:
1. Degree in IT Field or any related course from a reputable University or College.
2. Masters Degree is an advantage.
3. At least 8 years working experience in the related field; at least 3 years would be managerial
4. Extensive knowledge in Helpdesk Operations
5. Extensive knowledge in Information Technology Operations Center systems and functions
6. Excellent English communication skills
7. Amenable to work in extended hours as needed

Vital Call Center Link (VCC Link), Inc.
Company Address: 2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City -
Fax: 7535388

Responsibilities:

* Spearhead eLearning projects in the Philippines as part of the Center Of Learning global initiatives
* To migrate COL Training to a self eLearning platform

Requirements:

* Training experience desirable, not essential
* Must be well versed in all developmental activities with a thorough understanding of LMS and designing assessments
* Must have sound understanding of Instructional Design
* Must have strong analytical skills
* Innovative and flexible in designing approach
* Experience in BPO/Call Center environment is a plus

visit our website www.sutherlandglobal.com

Get HIRED on the SPOT!

Jump start your Career! Be a Customer Service Professional @ Stream Global Services.

WALK IN to our site and experience our ONE DAY HIRING process!

LIBIS RECRUITMENT OFFICE: 2/F Cyber Mall Building, Eastwood City

* Terms and Conditions apply

Responsibilities:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

~ Contractual Customer Service Professionals will be on a 1 MONTH contract.

Requirements:

Must have finished at least two (2) years in college or possess a vocational/short course certificate.
Excellent English communication skills.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to be assigned in our Libis site.
Willing to work under contract only.
Fresh graduates/Entry level applicants, waiting for the board exams/review/results, plans of going back to school, plans of going abroad, just waiting for their graduation but would want to have a different career, nursing grads are encouraged to apply.

For more information, visit our career website: www.stream.careers.com

RESPONSIBILITIES:
ACCOUNT PROFILE

Be part of the pioneer account and batch for a Fortune 100 American Software Company that develops financial and tax preparation software, well- known for their Personal Finance Programs with a global footprint for more than 25 years!

COMPENSATION DETAILS

* Competitive salary package with non-taxable allowances (Basic plus allowances)
* Night Differential
* Life Insurance Coverage
* Health Benefits
* Free Training with Pay

REQUIREMENTS:
1. Completed at least two (2) years of college in any course
2. EXCELLENT English communications skills
3. With atleast 6 months call center experience
4. Proficient computer and internet application skills
5. Freash graduates/ Entry level applicants are encouraged to apply
6. NURSING GRADUATES/UNDEGRADUATES with 6 months call center experience are welcome to apply
7. Willing to work in Mandaluyong(Shaw) and Commonwealth

THERE ARE DIFFERENT WAYS TO APPLY:

1. Interested applicants are invited to apply online by clicking the quick apply button
2. Send your resume to red.m@vcc-link.com (SUBJECT CSR FOR SHAW/COMMONWEALTH)
3. Send this keyword “csr/shaw/commonwealth” to 09202392246 or 09157193955 and will provide your interview schedule
4. Walk-in applicants may visit our office at UNIT 2012 CITYLAND 10 TOWER 1 H.V DELA COSTA ST., SALCEDO VILLAGE, MAKATI CITY – 8AM OR 1PM (MONDAY-FRIDAY) Our building is at the back of RCBC PLAZA.

RESPONSIBILITIES:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account.
* Responsible for adhering to client call handling protocol and procedures.
* Responsible for interfacing with customers through the phone in a courteous and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for customer case documentation.
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service.
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For nursing graduates, must have at least 1 year current call center experience in not more than two companies
* For undergraduates, completed at least 2 years of college with at least 3 months recent experience in an international call center from a technical account
* For graduates of short courses, completed 2 years of college with at least 3 months recent experience in an international call center from a technical account
* Start Dates: November 8, 15 and 22

nterested applicants can visit our Recruitment Hub at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

We are accepting applicants every weekday from 8:30 AM – 5:00 PM

You may also invite your friends to apply.

Contact us at 79-247-77 or 0915-721-5977

Responsibilities:

* Answers phone and responds to customer requests
* Sell product and place customer order in computer system
* Provides customers with product and service information
* Upsells products and services
* Transfers customer calls to the appropriate staff
* Identify, research and resolve customer issues using the computer system
* Follow-up on customer inquiries not immediately resolved
* Complete call logs and reports
* Research billing issues
* Recommend process improvement
* Other duties as assigned

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required skill(s): Well versed in both oral and witten Spanish or English or Korean Languages.
* Required language(s): English, Spanish, Japanese, Korean
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 200 Full-Time, Part-Time and Contract position available.

If interested please send resumes/CVs to hr@a-bpo.com
We also accept walk-in applicants 5:00pm – 12 midnight
Our office is located at the 5th Floor of Coherco Corporate Center Bldg., 116 V.A. Rufino St. Makati City
For more inquiries call: +632.382.39.03 or +63.908.897.31.44

ACME BPO Consulting Inc.
Company Address: 4/f Coherco Corporate Center Bldg. 116 VA Rufino St. Makati -
Tel: 632.382.29.03

Requirements:

* Call Center Experience is a must
* Good English verbal communication skills including active listening
* Candidate must have completed at least 2 years in college preferably in an IT related course
* Can troubleshoot Internet connection, browser issue and emails or other IT related technology
* Familiarity with Computer Networking, Dial-up and ADSL internet connection is preferred
* Experience in operating network equipment such as ADSL and dial-up modems, routers, firewalls, proxy servers is preferred but not required
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Ortigas, Pasig.
* Technical trainings shall be given to successful applicants.

Apply now and get a 20,000 sign up bonus!
*terms and conditions apply.

Please email your resume to: ocsi_recruit@tpg.com.au

Orchid Cybertech Services, Inc. (OCSI)
15F Robinsons Equitable Tower Ortigas Center Pasig City (beside Robinsons Galleria)

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma or Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* COMPUTER SAVVY and GAME ENTHUSIAST are encouraged to apply.
* Must have ABOVE AVERAGE ENGLISH COMMUNICATION SKILLS.
* Applicants must be willing to work in TAGUIG.
* Willing to work in graveyard shift.
* Call center experience is an advantage.
* Applicants should be Filipino citizens or hold relevant residence status.

This is an URGENT REQUIREMENT. Our client is offering competitive salary

and benefit package, career advancement opportunities, professional

development and training for their employees!

this is for DIRECT HIRING!

Interested applicants may send their resume at christa.britanico@johnclements.com or call 884-1227 and look for MAE.

JOHN CLEMENTS CONSULTANTS, INC. is located at 12B LKG Tower, Ayala Avenue, Makati City

Responsibilities:
> Supervises various Human Resources activities, ensuring the quality of services provided.
> Formulates, recommends, and interprets personnel policies to meet the objectives of the company.
> Conducts continuing reviews of all personnel policies, programs, and practices to keep the company up-to-date on current practices and informed of new developments.
> Directs the preparation and maintenance of regular and special reports desired by management to assist in the attainment of corporate objectives.
> Ensures management practices comply with current policies and applicable state and federal regulations.
> Performs professional level recruiting and provides staff guidance by identifying new areas of sourcing candidates and reviewing and recommending courses of action for sourcing and recruiting high quality applicants.
> Serves as an employee relations resource, including counseling, performance problems, EAP assistance and advancement issues.
> Evaluates employment issues and ensures that they are handled in a professional and confidential manner.
> Supports the administration of benefits by ensuring that employee questions/problems are handled in a satisfactory manner.
> Oversees the processing of employee changes by ensuring all paperwork is signed off, documented and submitted for processing.
> Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Requirements:
> Five to six years SOLID Human Resources experience either in the BPO industry or simnilar environment.
> Willing to adapt to BPO shifts and environment based on business needs.
> Demonstrated knowledge and understanding of human resources laws, processes and procedures relating to staffing, employee relations, and payroll.
> Strong interpersonal and communication skills.
> Proficiency in developing written policies and communications.
> Demonstrated ability to seek out and suggest alternate procedures to meet objectives and strict deadlines.
> Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
> Experience in managing functional groups.
> Attention to detail and excellent organizational skills are necessary.

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Responsibilities:

* Recognize sales opportunities and provide Future Friendly Home solutions
* Identify customer requirements
* Initiate and/or update systems to ensure successful order completion and service delivery

Requirements:

* Completed at least 2 years in college
* Good verbal and written English communication skills
* Conversant with good comprehension and analytical skills
* Highly committed and flexible in terms of schedule
* With high stress-tolerance
* Willing to be cross-trained for both customer service & sales
* Experience in a telecommunications account (either customer service or sales) is an advantage
* Willing to work in Araneta Center Cubao
* 50 full time positions available

Performance Incentives:

* cash allowances
* comprehensive health care coverage and group life insurance
* competitive pay
* skill-enhancing trainings
* career-advancement opportunities
* special privileges in numerous establishments
* fun employee events and activities
* monthly mobile phone allowance (unlimited SMS to all TM & Globe subscribers nationwide / unlimited calls within the TELUS Business Loop)

TELUS International Philippines, Inc.
Company Address: 31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax: 6389445

RESPONSIBILITIES:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

* Answers telephone and provides information/assistance to customers.
* Checks mail, fax and email to provide customer assistance.
* Recognize sales opportunities.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
* Communicates with customer on the phone or via written correspondence to resolve concerns.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Follows escalation procedures as needed.
* Completes, processes and maintains applicable paperwork and records.
* Performs other duties as assigned.

REQUIREMENTS:

* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* Fresh graduates/Entry level applicants are encouraged to apply.
* 40 Full-Time positions available.
* Must be willing to work in Makati.
* SSS and NBI Clearance is required before the job offer.

Responsibilities:

* Provides inbound / outbound calls in a timely and professional manner
* following prescribed processes and schedules repair service for the customer
* Proactively converts inquiry calls into sales.
* Deal with customer inquiries, verifies order and other information, or transfer the customer to correct source in order to provide the best service for the given situation.

Requirements:

* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* Sales skills and 6 month sales experience gained in a BPO company
* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays
* Applicants who could provide their SSS no. and NBI clearance will be prioritized

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

RESPONSIBILITIES:

* SEND YOUR FULL NAME TO 0917-561-9237 FOR AN INTERVIEW SCHEDULE

* • Has completed at least 2 years of college education
* • Has very good communication and interpersonal skills
* • Has very good customer service orientation and skills
* • Has very good analytical and problem-solving skills
* • Knowledgeable in MS Office internet browsing

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): Excellent Communication Skills.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.

ExcelAsia Training and Development Inc. (Eastwood Site)
Company Address: 10/f E-Commerce Bldg. Eastwood City, Libis Quezon City -

RESPONSIBILITIES:

* Ensures that prescribed results are delivered depending on campaign requirements.
* Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
* Displays professionalism, zeal, and delivers positive customer experience in handling calls.
* Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
* Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.

REQUIREMENTS:

#
FOR TRAVEL SALES REPRESENTATIVE (Inbound Sales):

* at least 6 months relevant work experience in the call center industry supporting a Travel Sales account or any outbound Sales driven campaign is highly desired.
* Applicants must be willing to work in Ortigas Center,Pasig City.
* Completed at least 2nd year level in college or a vocational course.
* Must be open to graveyard schedule and or rotating shifts
* 50 Full-Time positions available
* Must be able to start ASAP

Package: Above average base pay plus performance incentives
Benefits: 1k rice subsidy per month (upon regularization); HMO Card with Maxicare to be issued after 3 months from start date; Possibility to be promoted soon as this is new program

WALK-IN APPLICANTS ARE VERY WELCOME. TRG recruitment hours are from 10am to 7pm, Mondays through Fridays.

We are located at 8th Floor Hanston Building, Emerald Avenue, Ortigas Center, Pasig City (nearby landmarks are Strata 100 and Wynsum bldgs; within walking distance from Podium Mall and Robinsons Galleria)