Customer Service Agent (Spanish Support)

RESPONSIBILITIES:

Responsible for providing comprehensive and quality customer care at all times through the resolution of customer issues under their scope of support; using all authorized tools at their disposal; ensuring that any confidential information about the customer is guarded; and imparting accurate and appropriate information in relation to the customer’s needs

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required language(s): English, Spanish
* Candidate must be a native Spanish speaker or someone who have worked in a Spanish speaking country for at least 5 years
* Visa & work permit will be sponsored to successful foreign candidates without valid means of working in the Philippines
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.

Website:

http://www.peoplesupport.com/careers.aspx

Company Address:
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax:
02.885.8098
Industry:
Call Center / IT-Enabled Services / BPO

Customer Service Representative (Ortigas)

RESPONSIBILITIES:

*  Conduct online, database and direct telephone research critical to the CLIENT’s service delivery
*  Analyze, evaluate, report collected data
*  Provide great customer service to clients

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field (1 year of education – OK)
* Required skill(s): microsoft windows, online, database & telephone resarch.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Ortigas.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Lead, Safety and Security CEBU

RESPONSIBILITIES:

* Responsible for assisting the Safety and Security Manager in implementing loss prevention, safety and security awareness programs with the overall objective of ensuring safety and security of the employees, customers, visitors and company properties.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Protective Services & Management, Criminology or equivalent.
* At least 4 yrs of working experience in the related field is required for this position.
* Willing to work in shifts
* Safety certification and affiliation with Safety and Security Organization an advantage
* Candidate must be Cebu based; Candidates who are not based in Cebu should be willing to relocate to Cebu without relocation allowance.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Billing

RESPONSIBILITIES:

*  Compilation of information from multiple sources to generate complex invoices on a weekly and monthly basis
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely invoice preparation
*  Coordinate customer billing-related activities and report issues encountered with Operations
*  Research and resolve customer billing inquiries
* Maintain/file copies of client’s various contracts and invoices
*  Develop and maintain an invoice tickler that standardizes and summarizes disparate client billing parameters, with the approval of the Sr. Lead, Billing.
* Provide necessary information to Accountant or Accounting Manager for monthly commission calculations and reports
*  Prepare Month-End AR reports

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year of working experience in billing/invoicing for a service type business
* Proficient in written and spoken English
* Applicants must be willing to work graveyard shift.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Audit and Compliance Manager

RESPONSIBILITIES:
Responsible for ensuring that all compliance audit programmes of the organization is executed and performed accordingly as per internal audit plan

REQUIREMENTS:

* Bachelor’s degree
* Certification in CISA, CISM, or ISO 27001 LAC
* With at least 5 years audit experience and working experience in documenting and implementing security standards (i.e. ISO 27001/BS7799, COBIT, HIPAA, PICS, SAS70, SOX), preferably in systems and network administration
* Extensive technical knowledge in various information security standards (ISO 27001, SOX, SAS70, PCI, etc.)
* Extensive working knowledge in conducting internal audits
* Project Management
* Willing and able to work on graveyard shift for a prolonged period of time
* Willing and able to work on shifting schedules, extended hours, weekends or holidays as necessary
* Willing and able to travel

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

Lead, Executive Search

RESPONSIBILITIES:
Responsible for providing the highest level of staffing services to fulfill the manpower requirements of the corporate organization and ensuring that required qualifications are met.  Key accountabilities are Recruitment Administration, Sourcing, Customer Relationship Management, Sales and Marketing, and Report Generation.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree preferably in Psychology, Business Administration, Behavioral Science, or any
* At least 3 years experience in full life cycle recruitment, preferably in the BPO industry or equivalent 1 year experience in a supervisory capacity.
* Applicants must be willing to work in Makati City.

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

Aegis, one of the fastest growing BPO companies, is built on the mantra of customized solutions and co-creation of value. It offers benefit of the global delivery model, strong financial strength, deep domain expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Leveraging 31 Global locations and 29,000 strong talent pool, Aegis services more than 50 Fortune 1000 companies. Aegis is a 100% subsidiary of the US$ 50 billion Essar Group which is one of India’s most dynamic and fastest growing business conglomerates. In addition to its interest in the BPO sector, Essar has interests in telecom (through its joint venture with Vodafone), steel, shipping, oil, power and construction sectors. In 2007, Essar had revenues of US$ 8 billion.

Customer Service Representative (Makati, Cebu, Baguio)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least 18 years old
* At least two (2) years of college education
* Strong customer service/sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Executive Assistant

RESPONSIBILITIES:

* Assist the assigned Executive in day-to-day operations
* Screen telephone calls, visitors and escalated matters and resolve routine or complex inquiries
* Manage the assigned Executive’s mail and prepare correspondences and memoranda for review and approval
* Prepare expense reports and process immediate superior’s request for reimbursement of financial resources as a result of official business transactions and representations
* Process required legal documentation for the assigned Executive
* Maintain and track immediate superior’s schedule, consulting him/her on availability prior to booking appointments
* Coordinate logistical arrangements on immediate superior’s meeting and travel itineraries
* Review documents for the assigned Executive’s approval ensuring that they are complete with proper endorsements and supporting documents
* Document meeting proceedings for review and approval of the assigned Executive and distribute to relevant parties

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
* At least 3 years of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Secretarial/Executive & Personal Assistant or equivalent.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative (Travel and Hospitality/Manila)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Strong customer service and sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Makati City

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

(FRENCH) Customer Service Representative

RESPONSIBILITIES:

* Read French-Canadian Medical transaction data and code it in English into the System database.
* Correlating pharmaceutical products to diagnosis states, underlying conditions, and patient demographics.
* Investigates and resolves problems associated with data elements or inconsistencies across transactions through research of internal and industry standard medical references materials (e.g. Facts and Comparisons, PDR, etc.).
* Enters reported data into database platform based on business rules, procedures and definitions derived from current pharmaceutical and medical practice standards.

REQUIREMENTS:

* Required language(s): English, French

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Medical Transcriptionists experience is a plus.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative Part-Time (Technology and Telecommunications)

REQUIREMENTS:

* At least 18 years old
* At least two (2) year of college education of any field.
* Excellent English communication skills.
* Basic technical support experience
* Problem Solving and Analytical Skills
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in shifts

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Customer Service Representative (Banking/Manila)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Excellent English communication skills
* Strong customer service and sales skills
* Problem solving and analytical skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates are encouraged to apply
* Full-time positions available
* Required language(s): English.
* Willing to work in Makati City

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

Customer Service Representative Part-Time (Technology and Telecommunications)

REQUIREMENTS:

* At least 18 years old
* At least two (2) year of college education of any field.
* Excellent English communication skills.
* Basic technical support experience
* Problem Solving and Analytical Skills
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in shifts

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Sr. Manager for Network and Telecom

RESPONSIBILITIES:
Provide technical support, upgrade and implement Voice and Network infrastructure and networks as part of APS Contact Center, which forms part of the Aegis Global Network. Manage the troubleshooting of reported problems in a timely manner on a day-to-day basis to ensure that Aegis Contact Centre and related Telecom and Network is operating as per established standards to meet customer satisfaction and maintain 99.9% up time

REQUIREMENTS:
• Bachelor’s degree with 8 years experience on implementing and troubleshooting Network and Telecom Systems
• Requires past experience working with Avaya and Cisco systems.
• Past experience working in call center or BPO preferred
• Knowledge of structure cabling systems
• Network operations (circuits, switches, routers, and firewalls)
• Avaya PBX in VoIP environment
• Supervision skills (including performance management and staff development)
• Communication and interaction skills
• Willing and able to work on extended hours, on GY shift and weekends or holidays as necessary
• Willing and able to travel
• Willing to be on call 24×7
Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Billing Specialist

RESPONSIBILITIES:

* Compilation of information from multiple sources to generate complex invoices on a weekly and monthly basis
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely invoice preparation
* Maintain/file copies of client’s various contracts and invoices
* Liaise with IT staff to ensure that appropriate customer report activity reports are developed and maintained, especially for new customers
* Coordinate customer billing-related activities and reporting issues with Client Services Managers and Program Directors
* Research and resolve customer billing inquiries
* Develop and maintain an invoice tickler that standardizes and summarizes disparate client billing parameters
* Provide information to Accountant/Accounting Manager for monthly commission calculations and reports
* Prepare AR related month end reports
* Assist with collection duties
* Assist with accounting-related duties including general ledger, account analysis/reconciliations and journal entry preparation
* Assist with year-end financial audit

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* At least 2 yrs experience handling billing/ invoicing/ general ledger/accounting
* 1 Full-Time position available.
* Applicants must be willing to work graveyard shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Site HR- Employee/ Labor Relations

RESPONSIBILITIES:

* Act as a consultant for all human resource concerns
* Get involvement within assigned account to identify critical points and help resolve them
* Assist in partnering with assigned account in implementing strategic retention tools and activities
* Work with managers and supervisors in identifying key issues of the account
* Collaborate with various human resources units on the implementation of programs, actions, policies and procedures that have direct impact to assigned account
* Ensure compliance of assigned account to human resources programs and initiatives
* Roll-out HR programs to assigned account
* Conduct exit interviews, employee surveys and focus group discussions with target participants
* Analyze exit interview summaries and attrition reports and provide recommendations to drive retention and address attrition
* Communicate issues to concerned units for resolution
* Process endorsements for disciplinary action
* Handle major disciplinary cases
* Attend to, investigate and resolve disciplinary cases escalated by advisors
* Coordinate with the legal department and other HR units prior to execution of decisions
* Regularly update the human resource information system on
* termination dates and warnings
* Implement employee relations policies and activities, including counseling and discipline
* Safeguard and ensure compliance of assigned account to the company handbook and/or individual account policies
* Keep updated on new legislations to the labor code and analyze impact to current policies

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management or equivalent.
* At least 4 year(s) of working experience in the related field is required for this position.
* Willing and able to work on graveyard shift for a prolonged period of time
* Willing and able to work on extended hours, shifting schedules, weekends or holidays as necessary
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Business Analytics

RESPONSIBILITIES:

* Maintain and create abstracts of contracts for clients that are new and already in place.
* Coordinate internally with the Operations team of Daily Revenue,SLA tracking & other Operations related reports.
* Liaise with Service Delivery and Data Warehouse teams to ensure that appropriate customer activity reports are developed and maintained, especially for new customers.
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely value-added analysis.
* Responsible for developing trends and analyzing operational efficiencies and work with operations to improve upon the same
* Analyzing throughout the month the integrity and reasonableness of current data so issues are resolved before month end crunch time.
* Ensure the compilation of information from multiple sources to generate operational metrics trending and analytical reports on a daily / weekly and monthly basis.

REQUIREMENTS:

* Candidate must possess a Bachelor’s/College Degree.
* At least 2 year(s) of working experience in Business Analysis.
* Experience in MIS & Business analysis in BPO & Call Centers .
* Excellent data and analytical skills with ability to analyze data and translate into actionable insights which can be easily understood and utilized by the entire organization.
* Excellent English communication skills
* Willing to work graveyard shift
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative (Banking)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Excellent English communication skills
* Strong customer service and sales skills
* Problem solving and analytical skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates are encouraged to apply
* Full-time positions available
* Required language(s): English.
* Willing to work in Makati City

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

Recruitment Marketing and Communications – CEBU (On the job training)

RESPONSIBILITIES:
- Assist the team in conceptualizing recruitment marketing strategies
- Assist in implementing employee referral campaigns and sourcing initiatives
- Participate in conceptualization, design, and implementation of marketing activities

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Human Resource Management, Marketing, Advertising/Media, Mass Communications or equivalent.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 2 Internship positions available.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp