Universal Technical Support Representative(Tier 2.5 Batch 6)
(National Capital Reg – TAGUIG CITY)

Responsibilities:

1. Provide customer technical support queries via voice, chat and email

2. Handle general customer queries

3. Invoice questions and customer complaints

4. Project a professional company image in all customer interactions

5. Provide customers with product and service information

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Others), Education/Teaching/Training, Computer Science/Information Technology or equivalent. Also open for UNDERGRADUATES provided that they are done with their entire 2nd yr. in college (NO BACK SUBJECTS)

* Good experience in HARDWARE ( PC ASSEMBLING, INSTALLATION, CONFIGURATION & UPGRADING of System modules & peripherals)

* Good Knowledge of latest Motherboard, Processor & RAM

* Working knowledge on OPERATING SYSTEM (knowledge on External & Internal commands of DOS, Installation, Configuration & upgrading of Windows 9x, ME, 2000 & XP, knowledge on basic Tools & Utilities in Win Vista)

* Good exposure to System Security (knowledge on Virus, Trojan, WORM, Rootkit, Spyware, Adware, Bots. Functions & properties of Anti-virus, Anti-spyware, Anti-spam, Real Time Scan, On demand scan & firewall)

* Required language(s): Average to Above Average Verbal communication in English

* Applicants must be willing to work in TAGUIG CITY

* Willing to start on December 7, 2009

For Walk-in applicants please proceed @:

Sutherland Global Services Inc.
12/F Total Corporate Center
Triangle Dr., Bonifacio Triangle, Kalayaan Ave., Taguig City
From Monday to Friday 10:00am – 03:00pm
Bring 1 updated resume & a valid ID, look for Ms. Winnie Viloria

visit our website www.sutherlandglobal.com