Revenue Assurance Analyst
RESPONSIBILITIES:

* Review StarTek’s processes and procedures to identify, implement and document improved ways to maintain revenue and to reduce lost revenue.
* Quantifies revenue loss and ties the loss to specific causes.  Conducts financial analysis of revenue impacting events across the enterprise.
* Produces metrics that will allow for a measurable ROI as well as in-depth evaluation of the initiative.
* Develops a thorough understanding of all client contracts and identifies areas of revenue loss (e.g. billing, scope creep, COLA, span of control, etc).
* Ascertain key controls throughout the billing cycle. Create and maintain an extensible framework and methodology which will facilitate the deployment of a viable revenue assurance process.

JOB FUNCTION:

* The role focuses on evaluating, reviewing the root cause of revenue leaks across the StarTek enterprise’s revenue cycle
* Embeds preventative assurance mechanisms in the processes and systems to ensure long-term sustainability and profitability.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s Degree in the field of Accounting, Banking and Finance or the equivalent.  CPA holder a strong advantage.
* Must have at least 5 years working experience in Financial Analysis, Cost or Revenue Accounting and client contract administration.
* Experience working in a Call Center / Business Process Outsource industry an advantage.
* Ability to read, analyze and interpret financial documents, legal contracts & common business documents required.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages required.
* Solid analytical and problem-solving skills, including problem identification, analysis, action planning and execution required.
* Strong proficiency in PC applications, MS Office (ex: Excel, Word, Powerpoint).
* Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
* Willing to work on graveyard, shifting schedule, weekends and holidays.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati