Regional Quality Director
(National Capital Reg)

Responsibilities:
Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard. Additionally, the Director of Quality is responsible for implementation and maintenance of all quality projects and programs, including the quality/call monitoring process, pilots, and design of experiments. Works with all levels of the management team, stakeholders, associates, and client representatives, including daily interaction with site leadership. Liaison between Sitel and the client for quality issues, as well as involvement with performance and policy issues.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Project Management, Process Development, Six Sigma Black Belt Certified.
* Required language(s): English
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414 Walk-In applicants are welcome.